CruiseKings Reviews 2,366

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process pleasant and stress-free. Many people highlight the excellent service received, noting the personalized approach and the staff's ability to find the perfect holiday deals while providing informed advice. Consumers frequently mention the ease and efficiency of the booking process, appreciating how straightforward it is to arrange their trips. The company is also commended for ensuring that all aspects of the holiday, including hotels and transportation, are well-organized and of high quality. Many people express their intention to book future cruises with this company due to the outstanding service and positive experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service, consistently praising the excellent and efficient support... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, efficiency,... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers appreciate the tailored itineraries, helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Our CRUISE KING cruise agent EMMA BURR was amazing. We asked for quite an assortment of ships/dates/itineraries etc and Emma provided quotes and suggestions for each. She kept me updated throughout,... See more

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Rated 5 out of 5 stars

Excellent service as usual (we've used Cruise Kings before), knowledgeable and friendly staff who couldn't do enough to ensure we got the right deal for the trip we wanted. Saved us money for the hol... See more

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Rated 5 out of 5 stars

We have used Cruise kings 3 times now for booking cruises and have found their service second to none! Helen Henderson took the original booking after sending a detailed quote. I am familiar with crui... See more

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Rated 5 out of 5 stars

Shona Pritchard from Cruise Kings was very helpful when I was deciding which cruise to book. She was happy to communicate quotes via email which allowed me time to talk to the other couple travelling... See more

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Rated 4 out of 5 stars

Kerrie was brilliant. I was looking for the whole month of January for the trip of a lifetime to Australia. I contacted various other companies and kerrie was the only 1 to reply all the time. Wh... See more

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Rated 4 out of 5 stars

Booking so far so good, only made a booking but not cruising until next January

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Rated 4 out of 5 stars

Tailor made experience in South Africa and Zimbabwe after cruise finished. Hotels and transportation were excellent,

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Rated 5 out of 5 stars

Excellent from start to finish After our cruise being cancelled in Dubia we haven't had to worry about anything Cruise King's deal with everything full refund from flights, hotel and cruise Kelly... See more

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Rated 5 out of 5 stars

I dont usually book cruises through an agent,but cruise kings was reccomended by freinds,I booked 14 night asia cruises.And everything was first class ,flights hotels,transfer vouchers from and to air... See more

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Rated 5 out of 5 stars

I enquired initially about a holiday and cruise, to ask if I could change the ship, but keep all the itinerary. Emma was really nice and said she could put that together for me and took my details, a... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We had an amazing experience with Cruise Kings! Kellie Bucked was the caller who helped us, and she made the entire process so easy and stress-free. She really listened to what we were looking... See more

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Rated 5 out of 5 stars

Nothing was too much trouble. Our agent Sophie provided numerous quotes as we were undecided on which type of cabin , number of travellers etc. Eventually once our minds were made up the booking proce... See more

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Rated 5 out of 5 stars

Lisa made our experience she’s got to be the nicest most helpful person I’ve ever dealt with regarding a holiday, we have staff and if someone like her worked for me I’d make sure I kept hold of her.... See more

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Rated 5 out of 5 stars

Harris was knowledgeable and informative, he listened to our request and produced the mos amazing itinerary. Making sure we knew all our options and allowing us time to select the options we needed.... See more

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Rated 5 out of 5 stars

Wow what a booking experience! We have just booked our 27th Cruise and for the first time we decided to use CruiseKings after seeing an advert on social media. We enquired about the Rocky Mou... See more

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Rated 5 out of 5 stars

A big thank you to CruiseKings. We had just completed our MSC cruise in Dubai on Saturday 28th February and were waiting to board our afternoon Emirates flight back to the UK. I emailed Shona at Cruis... See more

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Rated 5 out of 5 stars

First time I booked with cruise king (katie) in Jan 2026 . Very helpful and informative. Nothing was to much trouble . All questions answered and diffrent options looked at for best deals . I had such... See more

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Rated 5 out of 5 stars

Phoned and spoke to Sharon regarding an advertised cruise. The price advertised often is misleading and can quickly rise! Cruisekings stuck to the advertised price and we agreed an add on flight a... See more

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Rated 5 out of 5 stars

Spoke to Sharon who was professional, warm and friendly. It all needed to be completed within 24 hours, (last cabin in our category), and the person with whom I am travelling, lives 70 miles away, so... See more

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Rated 5 out of 5 stars

Quick and accurate response to my enquiry. Mike provided me with the exact itinerary and competitive price and even beat a previous price I had been quoted. He contacted me at a time which was conven... See more

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Rated 5 out of 5 stars

Thank you to Emma for your help booking our cruise to Italy, France and Spain with Celebrity cruises. Your expertise was truly appreciated and we now have great flights, and city breaks before and aft... See more

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Rated 5 out of 5 stars

Debbie looked for several cruises which would fit our wishes and budget. Very friendly and professional . Quotes were emailed quickly and our cruise was booked. She applied a cruiseking discount so... See more

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Rated 5 out of 5 stars

CruiseKings have been extremely helpful and professional, in my experience price match as much as possible. I dealt with Mem, he was excellent, good at communicating & very patient with all the va... See more

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Rated 5 out of 5 stars

Debbie South at Cruise Kings has been wonderful and I cannot recommend her enough. We have just booked our 3rd cruise with Cruise Kings and Debbie has booked the last 2. No ask is too big or too small... See more

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Rated 5 out of 5 stars

I seen an itinerary on one of their mailing letters. I rang and spoke to a lovely girl Shona . She was extremely helpful with my enquiring . I had been looking for this type of itinerary and it was p... See more

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Rated 5 out of 5 stars

George listened to me and took the time to understand what was important for me and my family for our next adventure. He put together a great package for us. We have a fantastic holiday planned and w... See more

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Rated 5 out of 5 stars

We wanted to book a family cruise for 6 people, 3 cabins on the MSC Grandiosa for the Mediterranean. We got in touch with Cruisekings and were introduced to Kellie Buckland who was going to deal wi... See more

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Rated 5 out of 5 stars

First time using CruiseKings and found the service 1st class. After 1 or 2 minor hiccups initially, quickly corrected and ordered. Will certainly use CK again Helen gave us a clear outline of the... See more

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Rated 5 out of 5 stars

After a detailed search for an Alaska cruise and stay I got in touch with Cruise Kings ,and from the first conversation to the last Emma Burr dealt with our booking answering any questions and explai... See more

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Rated 5 out of 5 stars

This was my second time booking a cruise through CruiseKings and once again they reinforced my decision to book with them. My cruise specialist, George at CruiseKings was so helpful, answered my many... See more

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Rated 5 out of 5 stars

Booking a cruise with Katie Lowe of CruiseKings was a first rate experience. Katie went that extra mile to make sure that everything I wanted was possible. She spent a very long time in doing this, in... See more

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Rated 5 out of 5 stars

I spoke to a super friendly cruise agent;Debbie South and she outlined all the details of the holiday package carefully and clearly. Then sent the quote via email promptly. I have only just booked and... See more

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Rated 5 out of 5 stars

We have used Cruise Kings for more than 20 years and find their service to be excellent. We booked our cruise with Jo this time and found her exceptionally helpful in answer all our questions.

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Rated 5 out of 5 stars

Lily Lawless was friendly and efficient She made the whole process easy. It was a pleasure booking our cruise with her. She offered different cruises for our last minute booking. Would recommend her... See more

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Rated 5 out of 5 stars

I am very impressed with Cruise Kings and especially the service I received from Mike Taylor He explained everything to me and I have used Cruise Kings for a number of holidays My original contact... See more

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Rated 5 out of 5 stars

Great service. Very good customer contact at all times. Efficient and helpful. All aspects of holiday covered and all questions answered. Wouldn't hesitate to book directly with the agent Harris... See more

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Rated 5 out of 5 stars

After a nightmare booking with Iglu the experience was wonderful Prices clear and transparent Excellent personal service from Ashlyn Great value cruise package So excited for our trip next... See more

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Rated 5 out of 5 stars

From start to finish, the experience was nothing short of exceptional. It’s rare to find a service that balances competitive pricing with such a high level of personal care, but this team has mas... See more

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Rated 5 out of 5 stars

Kylie was extremely helpful and spent time answering all our questions, nothing was too much trouble for her. She made the whole process of booking our holiday very easy.

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Rated 5 out of 5 stars

Excellent service, special thanks to Kellie. You made the booking so simple and made my life so easy. No stress and now looking forward to an amazing Cruise. Look forward to making many more memories... See more

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Rated 5 out of 5 stars

Helen Henderson is brilliant. She was so helpful going through the booking with super knowledge and a pleasure to deal with. Great service and I would certainly look to use her again as my travel cont... See more

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Rated 5 out of 5 stars

As a new solo traveller, I found the experience less daunting than I thought. Katie was excellent, replied to my queries and was informative, efficient and generally nice to talk to and deal wit... See more

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Rated 5 out of 5 stars

Saw a great River cruise advertised down the Danube but was sold out for October, but so pleased when Elizabeth rang me to say she had found the same itinerary at a cheaper price for July/August. Avid... See more

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Rated 5 out of 5 stars

Excellent service. Debbie was very helpful and made the booking process very smooth. She was able to answer all my questions on a very friendly manner. Will book any future cruises through CruiseKing... See more

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Rated 5 out of 5 stars

Shona was very professional and covered any questions I had thoroughly. She was flexible and willing to suggest and make amendments that made our holiday better tailored to our needs

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Rated 5 out of 5 stars

I was nervous has this is our first cruise but the agent George Bender was really great he talked me through what was best, he put together a great holiday I would highly recommend cruise kings.

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Rated 5 out of 5 stars

My experience of Cruisekings is only positive. Elise and Alan, who I deal with in Spain are absolutely brilliant. I used to be a Jetline customer before they went into administration and the differe... See more

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Rated 5 out of 5 stars

Fabulous . Stella worked so hard to accommodate my disabilities. She has tailor made a cruise package for us for my husband's retirement .we are both very excited and can't wait. Highly recommend.... See more

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Rated 5 out of 5 stars

Alana McEwan managed to provide us with sufficient information to make our booking experience really easy. She was also extremely helpful in allowing us to upgrade our stateroom and make an additi... See more

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Rated 5 out of 5 stars

Belinda was fantastic - so patient, helpful and knowledgeable. She found us the perfect cruise and we are delighted with the service we have received. Can highly recommend!

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Whenever I’ve had a question

Whenever I’ve had a question. I’ve emailed Chris H and he’s emailed straight away. He’s been great. We don’t go on our cruise till November so am sure I’ll have many more questions!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Cruisekings and Stewart Travel excellent service

Cruisekings and Stewart Travel. We recently had our very well planned cruise to Vietnam and Thailand finishing in Singapore then flying to Australia to visit family cancelled due to the Middle East Crisis. From the onset of planning our trip with Karoline Bartlett who covered every detail and there was a lot, to receiving our refund, we could not fault this company at all. We were kept informed of the situation and received our refund within 7 Days. Excellent handling by all concerned. We intend to do this trip at a later date and will certainly use CruiseKings in future. Keep up the good work. An example which so many other companies should follow.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Kellie B was fantastic a great…

Kellie B was fantastic a great ambassador for your company. She provided various quotes for us, tweaked various quotes, answered all my daft questions, was super knowledgeable, helpful, friendly and enthusiastic. I would definitely book again with Cruise Kings and would not hesitate to contact Kellie.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

brilliant customer service

incredibly helpful customer services, they understood my requirements and did their best to find a trip suitable to me. Thank you very much Sharon Bailey.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

1st time cruiser here not really…

1st time cruiser here not really knowing what I’m doing but Kellie has been very helpful and has made the booking experience a pleasure. Very glad to have found Cruise and Kellie and will be a returning. Customer.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Nicky was easy to talk with…

Nicky was easy to talk to immediately understood what I wanted and made the whole process smooth

5 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Freeman,

Thank you for taking the time to leave us a five-star review. We are thrilled that Nicky was easy to talk to and helped make your booking experience smooth.
We are here if you have any questions in the lead up to your cruise and we wish you the most amazing holiday when it comes.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars

Great experience booking our Canada & Alaska Cruise holiday!

We chose a set package that seemed too good to be true! The whole process was made so easy thanks to Harris’ excellent knowledge and clear communication. He took the time to thoroughly explain exactly what was included, which gave us real confidence in what we were booking - no surprises, just complete clarity.
As first-time cruisers, we especially appreciated the helpful advice and tips he shared, talking us through what to expect onboard, how excursions work, and what to pack for that part of the world, which made us feel much more prepared and excited about what time of year to go.
He also explained the destinations themselves, what the experience would be like in both Canada and Alaska, and what makes the itinerary so special. This is a trip in a lifetime that we thought we wouldn’t be able to afford - the fact it included all of the highlights we’d wanted from thinking about this trip for over 12 months, was a bonus.
My questions were answered quickly and thoroughly, and the overall customer service was friendly, professional, and reassuring throughout.
We’re now counting down the days and feel completely confident everything is in place. Would highly recommend, especially if you’re new to cruising or visiting this part of the world!

17 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Thank you for taking the time to share such a detailed and positive review.
We are thrilled to hear that Harris was able to make your Canada and Alaska cruise booking so smooth and reassuring. It is wonderful to know that his knowledge, clear communication, and helpful advice gave you confidence and made your first cruise experience exciting and enjoyable.
We are delighted that the itinerary included all of the highlights you were looking for and that the process was stress-free. We are so pleased that you are feeling confident and prepared for your upcoming trip. We are here if you think of any questions in the lead up to your holiday.
We wish you the most amazing cruise and hope it exceeds all your expectations.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars
CruiseKings logo

Reply from CruiseKings

Thank you for taking the time to leave us a five-star review. We are delighted that Heidi provided you with great communication throughout your booking experience.
We wish you a fantastic holiday when it comes around.

Kind regards,
Katie Parker
Cruise Kings

Rated 4 out of 5 stars

Tailor made experience in South Africa…

Tailor made experience in South Africa and Zimbabwe after cruise finished. Hotels and transportation were excellent,

11 January 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Geschke,

Thank you for taking the time to leave us a review. We are thrilled to hear that your holiday in South Africa and Zimbabwe was excellent—what an incredible experience it must have been.
Thank you for your continued support, and we look forward to assisting you with future holidays.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars

Cruise quotation

Quick and accurate response to my enquiry. Mike provided me with the exact itinerary and competitive price and even beat a previous price I had been quoted. He contacted me at a time which was convenient for me and the booking was completed in minutes
Highly delighted.

16 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Thank you for taking the time to leave us such a positive review. We are delighted to hear that Mike was able to provide a quick and accurate response, along with a competitive price that met your needs. It is wonderful to know that the booking process was smooth and convenient for you.
We truly appreciate your feedback and we hope you have a wonderful holiday when the time comes.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars

JUST A GREAT COMPANY FROM START TO…

JUST A GREAT COMPANY FROM START TO FINISH. THE STAFF ARE SO HELPFUL WHEN BOOKING CRUISES. WE HAVE A CRUISE BOOKED FOR AUGUST, BUT HAVE ALREADY BOOKED ANOTHER CRUISE FOR NEXT YEAR WITH THEM

16 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mr Fraser,

Thank you for taking the time to leave us a five-star review. We are thrilled to hear we have been great from start to finish and you have already booked another cruise with us for next year. We are delighted you found our team so helpful throughout your experience with us.
Thank you for your continued support and we look forward to helping you with all your cruising needs.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars

I am really pleased with the help I…

I am really pleased with the help I received from Jane who gave me all the information I needed for my cruise at a very good price

8 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Miss Broadley,

Thank you for talking the time to leave such lovely feedback. We are thrilled Jane was able to assist you in ensuring you had all the information you needed to book your cruise at a very good price. We hope you are looking forward to your holiday and we hope you have a wonderful time when it comes.

Kind regards,
Katie Parker
Cruise Kings

Rated 5 out of 5 stars

Dealing with pleasant efficient staff…

Dealing with pleasant efficient staff makes booking a cruise so simple having used this company for a
Number of years. Good to feel safe in good hands. S

16 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Green,

Thank you for your continued support and for taking the time to leave us a lovely five-star review. We are thrilled to hear that you find our team pleasant and efficient, making your experience so easy. We hope you are looking forward to your most recent booking and want you to know that we are here to help in any way we can along the way.

Kind regards,
Katie Parker
Cruise Kings

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