Nigel

My experience of Cruisekings is only positive. Elise and Alan, who I deal with in Spain are absolutely brilliant.
I used to be a Jetline customer before they went into administration and the difference in customer service, admin excellence is absolutely huge.
My wife and have our next 5 cruises booked and Elise and Cruisekings make it so easy.

Our recent MSC Musica cruise in the Canaries was our second MSC cruise and given the first cruise had been terrible, this second chance was very much make or break for MSC as a cruise provider for my wife and I.
I am delighted that the second chance was taken and going forward we will use MSC services.
I will say that for us the fixed dining time wouldn't work, so the Aurea stateroom option proved to be a great option.
In summary the entertainment was good, the food was decent and the staff fantastic.
We now look forward to the Magnifica from Copenhagen in June.

It's early days, but so far out transition to Octupus from a major competitor has gone very smoothly, from the very quick transfer, to the significant savings on our monthly bills.

The whole experience from ordering to delivery and then assembly was excellent.
The quality if the bed is good and met our expectations and apart from a small delay with delivery everything was as agreed.
The assembly instructions were fine and within an hour the bed was assembled.
Overall an excellent experience and I would definitely buy from the company again.

It's early days, but so far Elise has been brilliant and completely justified moving our cruise business to her. She is very attentive and responds very promptly.

Our Godfather tour was awesome, I'm a huge film and Al Pacino fan and this was a bit of a bucket list item for me.
The bar, the church, the location was simply stunning, far more than I could have imagined.
Our guide Francesco from Get in Sicily was brilliant and even took us on a tour of the Messina high points on the way back to the ship.

We always use Jetline for our actual booking as Emma makes it so easy. That said I always research the price and stateroom using Vacationstogo and Costa cruises, that way I always know I'm getting a great deal. We have our next 5 cruises booked via Jetline 😂. Well done Emma and the great team.

Emma is great, very helpful, very informed and important for me very prompt 👏👏👏

Excellent service and we enjoyed the Motown🤗

Fantastic prompt service and a lovely clean Tesla. The driver was very friendly and helpful.

Very good customer service, I ordered the wrong items and although I couldn't return the items, I was offered discount and help getting the correct items. The delivery service is very efficient.

As this cruise booking was for 2025 we took our time in researching a good price and yet again our agent Tom at Jetline couldn't be bettered on price.
We must have booked 10 cruises with Tom and there is a reason why we keep going back and it's because he provides excellent service and great value.

The processes are always spot on, in particular when using the APP for ad-hoc exchanges. Recently I had a delay with my UK bank funds which were being used as part of a currency exchange, however after I informed XE of the delay there was no problem. Overall a very good service, one which I've used for the 7 years we've been in Spain.

I always get alternative quotes prior to booking via Jetline, like I do in all works of life and most times I will get a discount on the cruise price given. Given I've used Jetline for multiple cruises I'd like to think I'd be given the best price without having to quote alternative prices.

Our Jetline contact is Tom. We are experienced cruisers, so he gets a lot of emails asking for prices and options. He's very effective and we like the personal service we get. I always check the prices and they are in most cases competitive.

I purchased a Ruby/Diamond bracelet for our 40th wedding anniversary and initially my dealings with the company were fine, even to the point where they refunded a customs charge I wasn't expecting.
Unfortunately after less than 6 weeks of my wife wearing the bracelet it broke and I found it on the bathroom floor. St was at this point my dealings with the company went very badly.
Firstly they insisted on replacing the bracelet, rather than refunding the £602 and rather than have any issues with customs sending it back I got someone to send it back to the North East from the UK. As part of this I informed the company via email and by sender notification on the package that the replacement bracelet was to be sent to our Son's address in Woking.
Imagine my surprise on a cruise in Croatia when I discovered they had sent it from the USA to our address in Spain. You couldn't make this stuff up, they even tried to blame me by saying I should have put a comment on the firm with the order number inside the return.
Since then I have battled to get a refund and finally after 2 months I have received it. They even got the refund wrong initially as it was £37 short and had to do a second refund.
I have asked for some form of compensation for what has been an awful experience, but unsurprisingly this has fallen on deaf ears. I would stay well away from this company.

The XE App is great, it gives me all the functionality I need and the transactions are completed smoothly and quickly. I've used XE ever since I moved to Spain, both for ad-hoc transactions and also an annual contract and even when I had an issue with a monthly payment being late, it was dealt with quickly and I received an appropriate level of compensation.

This is the 7th NCL cruise we have booked using Jetline and the last 3 or 4 specifically with Tom. The service is efficient and we have never had an issue.
I normally research what I'm looking for prior to any booking and this helps Tom to fine tine our requirements quicker.
Overall it's a 5 star service and I'm sure we'll be back😀

Overall my experience was good and the bracelet is lovely and I'm sure my wife will love it. My only negative is I was not made aware that I would have to pay customs tax, which turned out to be approx 7% of the purchase price.
Following my review QP Jewellers very quickly processed a reimbursement of the customs tax.

We have now booked multiple cruises with Jetline Cruises and we are looking forward to our two cruises this year and one next year very much.
Jetline recognize that my wife and I are loyal customers and treat us with that in mind, both with regards to price and service. Tom our usual contact knows us very well know and works to get a good deal.