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Recent reviews

Lucy

Lucy

Rated 1 out of 5 stars

I've been a customer with this business for over 6 years and up until this year was reasonably happy with the service. However, this year they attempted to extort money out of me on the basis of a condition my pet had 6 years ago which was a terrible lie. They attempted to increase the policy by 72%. Whilst my other 3 policies were also increased from 16 to 35%. The conversation I had with the customer service representative was hostile and clearly out of her depth. The excuse used was pathetic. Not only this but they have year on year removed policy benefits to point where I don't see the need for anyone to have dog or cat insurance with them. You are better off saving in a bank and working out a payment plan with your vet. I have raised a complaint with them but they failed to respond which is both unprofessional and does not meet the financial services requirements. Avoid people! You're better off either finding a different provider or putting your money in a bank account. Good luck with dealing with them. It's been shocking for me. Update: First, you would have to respond in the first place and secondly why on earth would you want to take 8 weeks to respond to a complaint especially if it’s about your service? You’re not a serious company. No company who was being challenged on their customer service would take 8 weeks to respond. That’s madness, whether it’s the rules or not. Your response below makes you look even more disingenuous.