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Recent reviews

Don D

Don D

Rated 1 out of 5 stars

Below is the chronological timeline of events: May 15, 2026 (Frankfurt Airport Pick-up): Upon taking possession of the 7-passenger van, the dashboard immediately displayed warning lights, including a critical alert for immediate brake pad replacement. The front counter representative admitted the vehicle had been pulled out of repairs but stated no other vehicles in this class were available. Stranded with 7 passengers and an Airbnb reservation, I was told I could not cancel the rental. Pre-existing vehicle damage recorded: Bald front tires, a broken mirror, missing driver-side hubcap, multiple large dents/scratches on the passenger side, and dents on the roof. May 17, 2026 (Frankfurt Airport Return/Exchange Attempt): I returned to the airport because the van felt highly unstable at highway speeds, a new diesel system service warning light illuminated, and the air conditioning was completely non-functional. Again, I was told no vehicles were available and cancellation was prohibited. Out of sheer necessity for a planned family trip to Europa Park, we had to alter our travel plans and leave a day early to mitigate the risk of a highway breakdown. May 22, 2026 (Offenbach am Main & Frankfurt Airport): With local temperatures rising into the 80s°F and the van remaining without air conditioning, I went to the Wheego location in Offenbach am Main. The representative confirmed a van was available at Frankfurt Airport and added a note to my account advising them of my arrival. However, upon reaching Frankfurt Airport, I was told they were oversold and nothing was available. May 22, 2026 (Contract Termination): Due to the severe safety hazards (bald tires, brake warnings) and unlivable cabin conditions for 7 passengers, I was forced to abandon the Wheego rental and secure a safe, properly maintained vehicle through Sixt whom I should have kept my original rental with but was looking for less expensive alternative. I guess you get what you pay for. Before leaving the Frankfurt Airport location on May 22, the final Wheego representative explicitly stated he was documenting all of these mechanical and structural issues on my account so that a full refund could be authorized. Still waiting for Wheego to respond not only to DiscoverCars.com but also to my credit card company American Express. Stay away from this car rental company.

Екатерина Си

Екатерина Си

Rated 1 out of 5 stars

Booking 6649841720 I had two consecutive booking issues. First booking. We made a reservation and moved out of our previous accommodation. When we called to arrange check-in, we were informed that the previous guests were still staying there and that we would not be able to check in that day. We were asked to cancel the booking ourselves. Eventually, they provided some kind of cancellation option from their side, and I had to wait two weeks for my money to be refunded. Second booking, reservation number [6649841720]. We chose a pet-friendly property. Ten minutes after booking, the host informed us that the property owner does not allow guests with pets, even though the listing states that pets are allowed. What is most interesting is that on Booking there are properties marked as allowing pets upon request, but there is no way to call or contact the property by email before making a reservation. In practice, you have to pay first, then contact the property, find out that they do not want to accommodate you, and then wait another two weeks for a refund. In the second case, when I was informed that I could not stay with my pet, the property owner again asked me to cancel the booking myself. I explained that I did not want to do that because free cancellation was not available. I called customer support. The full amount was then charged to my card. I was told that I would receive a list of alternative accommodations by email. However, while I did receive a cancellation notice, I never received any list of replacement accommodations. I called customer support again and spent all the remaining credit on my phone account within two minutes. The support agent who promised to call me back never did. As a result, I was misled by the property owner, who stated that pets were allowed. I was misled by the customer support agent, who promised to send alternative accommodation options. And a third employee simply chose not to call me back at all.