Stena Line UK Reviews 2,074

An excellent company helpful friendly staff very reassuring for a single traveller
Well organised for cars loading & exiting the ship. I’ve used your company many times always an excellent experience

I loath modern communications so you’re fortunate I’ve responded with your online survey!
I booked my crossing by calling Stenaline by phone to make my booking and it was so quick and easy to do over the phone, and easy to change my ferry return trip with a phone call without waiting ages before speaking to a human. A pleasant change in this fast changing world. Well done Stenaline bookings staff and onboard crew members.

My car happened to refuse to start as I stopped to show my passport after entering the ferryport. I felt so supported and helped, first 3 men who pushed the car back into engine to get onto the ferry, then again to get off. Staff on board was also very friendly, the food was good, the cabin was clean, more spacious than I had expected. Overall a great experience!

The staff on board our ferry were very friendly helpful and efficient. The ferry sailed on time and arrived in Rosslare on time. I have travelled with Stena line for many many years but this was the first time on a smaller ferry. It was cramped in comparison and only a fraction of the services. It's wasn't a smooth sailing even though the weather was reasonable. I will definitely be checking in future which ferry is being used as it will mean I will not book this crossing unless the original ferry is being used. On a plus note the staff when rebooking our ferry were very professional and efficient.

We travelled from Belfast to Cairnryan with our dog. The whole process went very smoothly. Checking in on route out staff were very professional & friendly.
On the ferry journey we were in dog lounge which was great. A staff member helped bring food in to us after we had ordered. The areas were clean & clear.
On the journey back was the same. So well done Stena & staff.

The ferry was on time and is clean & comfortable

Staff are excellent, particularly call centre staff. Positive, helpful and friendly. I hope I am not being petty, but I gave four stars because website is not so great.

Horrible ferry, Ben my chree. Replacement for Nordica. Find myself wondering why I use Stena now. No reflection in price of the stripped down service, the stuff one pays for like cabins, Stena plus etc. If a gold member, no priority boarding. When a car broke down in front of me at boarding time, I wasn’t allowed to go around it. Everyone else got to board first in other lanes, completely eradicating the point of getting there early. Massive inconvenience and reprehensible lack of any courtesy. Having to reverse around on the car deck to get on, awful and idly, nearly got bumped by a car when trying to walk to the stairs because of the car deck chaos. Complete rude ignorance of crew when getting off. No effort whatsoever to be decent. Disgusting attitude. Wasn’t great often on Nordica either, when changing dates of travel, the gold perks don’t come through. The amount of times I’ve had to stand there embarrassed while Stena plus lounge staff ring service desk to check my story, making me look and feel like I was being dishonest whilst watching them check others in who then filled up seats I was early to try to get in there. Always flies around the free snacks etc in the lounge. If you telephone customer service afterwards to try and sort it out they are rude and unapologetic. Absolute disgrace. They don’t appear to give a damn about anything but making money, certainly not the customer. Look up the company and family. Not short of profits. Vile experience usually in the last year really. I have pretty much exclusively used Stena between Ireland and Uk for 30 years, never felt so like a wallet to be raided and a subject for humiliation by some crew.

Really folks, there should be accessible, reliable public transport to and fro the ferry terminals: one out of four trips with tranport is not acceptable.

The journey was ok although delayed by more than a half hour, it wld be good if someone announced at the start of the delay as to what the problem is instead of just before it sails.

I missed the ferry due to a mistake. When we arrived the attendant at the kiosk wasn’t very nice. Although I had an English passport she spoke to me in Danish. Which of course I didn’t understand. She then said “ turn your engine off” then said in English “ that’s better now you can hear me! I could hear her perfectly well in the first place. I just didn’t understand the language.
Being a little upset about missing the first ferry she charged us 100dk just for making the booking even though we were at the window and explained we didn’t have internet.
After she handed our tickets and said in a derogatory tone “ have a nice day”
We use Stenaline quite often so I think we could have been dealt with a bit more compassionately.

I was unable to purchase anything on board due to them not accepting cash,I wud have bought a meal and duty free.

The whole trip was amazingly comfortable. The ship was clean and staff were supportive of what the customer needed.

the issue once again was the delay on the return journey.
i got a text saying everything was on time and then when i get to the port yet again technical issue so delay
no the best .

Excellent from start to finish
Very easy to book
Super sailings
Staff so friendly
Would recommend

Helpful, friendly staff and cleanliness of ferry

Easy booking, boarding and disembarkation. Staff helpful, friendly and courteous. Cabin very comfortable and clean, complete with everything we needed for our trip.

On our outward journey from Belfast to Cairnryan on the 30th March 2026 departure time 07:30.
We were one and a half hours leaving Belfast we were left on the key side waiting to board without any explanation, I went into the Stena Line building at the Port and nobody was about who could address my enquiries as to why we were delayed in boarding.
Looking on your Website it stated that the departure was on time, I rang your head office for an update but even they didn't even know it was even delayed. So when you're Website states that the departure times are updated twenty four hours a day, that's not exactly true, is it!
I have travelled over many years with Stena Line and the lack of communication in this instance is shameful at the least. On the port side there is a large screen advertising Stena Line as a company, surely in this day of high tech it would be possible to put such messages of delays or other important messages to your passengers in these circumstances.
Once on board in the Stena Plus Lounge we found both the Ladies and Gent's toilet pans were full of human waste and paper because the toilets were not flushing as there was no water in the tanks. When I approach a member of staff in the Stena Plus Lounge I was directed to toilets outside of the Stens Plus Lounge, where I found the same problem.
I understand that things go wrong without any warning, we all experience these things in our own homes, whether the initial delay in departure contributed to this oversight or indeed contributed to this issue.
Being without working usable toilet for the crossing taking over two hours was uncomfortable and stressful, which added to our anxiety after initially being delayed on our departure.
We have always found travelling with Stena Line a pleasant and relaxing experience, but this latest crossing was a very stressful experience one we would like to forget.
Trust that I have explained the situation in enough detail for you to be able to address any issues that you feel would help and improve your service to your customers.
Kindest regards, Ian Bradley

The check in process was smooth and friendly. The Stena Plus lounge was clean and had lots of food options available.

There were not enough seats even in Stena Plus and my family could not sit together.

Great journey, but unwanted follow-up emails

The journey itself was very good.

However, I specifically did not sign up to join the Stena Line club because doing so required agreement to marketing emails, which I did not want. Despite that, after travelling I received repeated emails asking for feedback and reviews, including a Trustpilot request.

I have no objection to essential booking emails, but I do object to repeated non-essential follow-up emails when I deliberately avoided signing up to marketing.

This has gone beyond being a minor irritation and is starting to feel intrusive. As things stand, I will not book with Stena Line again, because I do not want every future booking to trigger another round of unwanted feedback, survey, review, or marketing emails.

If it wasn’t for the intrusive emails I’d have given four stars. It was good, not great.