LoveitBookit Reviews 1,719

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process smooth and instilling confidence. Many highlight the outstanding customer service, noting the personalized approach and efficiency in handling queries and arrangements for their holidays. People frequently mention the ease of booking and the overall excellent service received, often leading to repeat business for various cruises and travel packages. However, some customers experienced dissatisfaction with certain aspects. A few reviewers reported issues with room bookings not matching their reservations and unexpected additional costs for tips that were not clearly communicated. There were also instances where significant itinerary changes occurred, and while staff were polite, some felt the company did not take sufficient accountability, leading to stressful situations and additional expenses for customers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise individual agents... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the ease and smoothness... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers praise the ease of booking, with some noting... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, often highlighting exceptional and professional assistance... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve used LoveItBookit 3 times and always had great service but this time it was exceptional service. The travel consultant was Olivia Smith and she was so knowledgeable about the offered cruise and... See more

Rated 5 out of 5 stars

Just booked a cruise with the help of Becky. She was very patient helpful and knowledgeable about the specific cruise we wanted and guided us through the process efficiently. We found her very open... See more

Rated 5 out of 5 stars

This is the most excellent company you could book a holiday with . From the moment you see it advertised on the television to booking with the agent John you cannot fault it.John was knowledgeable alw... See more

Rated 5 out of 5 stars

We saw an ad for a cruise on TV, went to loveitbookit, and sent a message explaining that we had complicated circumstances because we lived in France, not the UK. Olivia contacted us within minutes an... See more

Rated 5 out of 5 stars

Have just booked two cruises through Loveitbookit, Becky Saddoo was the agent. Becky was fab, she guided me though all of the details of each cruise in detail explaining the itinerary , and cabin sele... See more

Rated 5 out of 5 stars

Have used love it book it before and were very happy with the service then so when we noticed a cruise to the far east we didn't hesitate to give them a ring. Need less to say the customer service... See more

Rated 5 out of 5 stars

Becky made our booking process seamless. She was friendly and professional. She was able to answer all my questions, also sharing her own experiences of the ship we were booking on. Thank you Becky... See more

Rated 5 out of 5 stars

We have been using LoveitBookit for many years and have always had an excellent service from start to finish. We have just booked another two cruises through John at LiBi and I cannot praise him en... See more

Rated 5 out of 5 stars

We have just book a once in a life time cruise and land holiday with LoveitBookit, Olivia Smith was absolutely amazing and very helpful. She was very patient I got a quote for a different holiday th... See more

Rated 5 out of 5 stars

I have used 'LOVE IT BOOK IT' holiday company many times and have always found the staff, holiday deals and prices and ongoing support first class! I have just booked another cruise with this comp... See more

Rated 5 out of 5 stars

I've booked my holiday for February 2027 a cruise around Asia for 20 nights, it was so easy, a quick chat with John Hull and he sorted everything out. I've since amended the booking and decided to ad... See more

Rated 5 out of 5 stars

Olivia has the patience of a saint!She called me ,as requested. Unfortunately because I was on a cruise ship we kept getting cut-off off! Olivia persevered and eventually sorted out a wonderful holida... See more

Rated 5 out of 5 stars

After speaking to Olivia on a couple of occasions regarding a holiday we had seen, we booked our first cruise with her today. She was extremely friendly, helpful and knowledgable, she answered all t... See more

Rated 5 out of 5 stars

A little sceptical about booking this cruise, especially on-line because of its value. However, after initial enquiry, John Hull came straight back to me, answered all questions, explained in detail t... See more

Rated 5 out of 5 stars

Matthew from LoveitBookit made the process of booking the cruise very easy. His friendly and relaxed manner and his knowledge and professionalism enabled me to get the cruise i wanted at a great price... See more

Rated 5 out of 5 stars

I had a lovely experience booking my next cruise with John from Loveitbookit. John was informative, knowledgable and so pleasant to deal with - answering all my questions and advising on options on t... See more

Rated 5 out of 5 stars

I've booked cruises before but this is our first booking with Love it Book it after a holiday package with them 'popped up' on the Internet. Mark Johnson was very helpful and polite; we really felt t... See more

Rated 5 out of 5 stars

We have been on a few great cruises through Love it Book it and have a few more planned. We have always received excellent customer service and the professional staff are very obliging and helpful wit... See more

Rated 5 out of 5 stars

Just booked a cruise with Love it Book it first time using them following a recommendation and couldnt praise Becky enough. Very knowledgeable and answered all my questions.

Rated 1 out of 5 stars

Terrible service, don’t use this company you have been warned they are hopeless After this review the company said I was mistaken as they could find no details of my booking . I was not the lead nam... See more

Company replied

Rated 5 out of 5 stars

Sarah at Loveitbookit was polite, friendly and patient despite my numerous questions. She was very knowledgable and made me feel confident when booking, what for us, was a one off cruise of a life ti... See more

Rated 5 out of 5 stars

Just returned for An Explora Journys cruse I. The Caribbean (booked through LoveitBookit) and decided to sort another for 27 Saw one advertised on the LoveitBookit website and enquired. Had it all... See more

Rated 5 out of 5 stars

Another superb cruise and stay package booked through Loveitbookit! Booked with their cruise and stay bespoke packages including hotels at the start and finish and virtually everything included on the... See more

Rated 5 out of 5 stars

We have made travel arrangements through Love It Book It before. Each time we have met with courteous service, even when having to make changes. We also had help when actually on the trip. They make... See more

Rated 5 out of 5 stars

Fourth cruise but wanted to make it a good one, while we're still fit and healthy, so chose the South Korea/Japan Cherry Blossoms having always been fascinated by the culture and way of life. Engaged... See more

Rated 5 out of 5 stars

Mathew was extremely patient with us explaining and giving us time to consider the options.He was knowledgeable and helpful in us booking a cruise to Caribbean which turned out to be far cheaper tha... See more

Rated 5 out of 5 stars

Just this minute booked my 1st ever cruise to celebrate my 50th birthday this year! Mark was amazing. Made the whole process super easy and enjoyable after months of searching and stressing about dr... See more

Rated 5 out of 5 stars

Becky was very knowledgable and helpful. She took the time to explain the details in a most friendly and professional manner. I had absolute confidence when dealing with her. I felt she was more int... See more

Rated 5 out of 5 stars

Just booked an 2027 Austrailia land tour and New Zealand cruise with John Hull, it was a smooth booking process from start to finish. This is our first cruise with Love it book it, so really excited t... See more

Rated 5 out of 5 stars

Ive recently booked a long haul holiday with Becky Saddoo at Love It Book It. She was very likable, professional and did not rush the holiday details. We have booked with this company before and I’m... See more

Rated 5 out of 5 stars

The whole process of booking was a pleasure with Matthew Hawkins everything was explained thoroughly. We decided after to upgrade on the rocky mountaineer after making the booking after leaving a mes... See more

Rated 1 out of 5 stars

I booked what was supposed to be a 6 star cruise but the ship certainly did not stand up to this rating. I also made a point to Loveitbookit about the pre cruise hotel accommodation and asked will t... See more

Company replied

Rated 5 out of 5 stars

What fabulous service from John Hull organising a trip to Australia and New Zealand. He checked out every query we asked and offered different options. Very polite reassuring and professional i would... See more

Rated 5 out of 5 stars

Excellent customer service. If they say they will ring you back they do. Everything is explained well. Holidays are well organised and the hotels selected are excellent. A very helpful company t... See more

Rated 5 out of 5 stars

I made an enquiry about a cruise package for next year. I was contacted quite quickly by Olivia who explained in detail the contents of the cruise package and answered any questions I had. Following.o... See more

Rated 5 out of 5 stars

I called and got a lovely coordinator called Matthew and he was really patient, polite and helpful. What I really liked was his clear voice and his ability to answer all my questions without judgeme... See more

Rated 5 out of 5 stars

Phone call answered promptly and efficiently. Everything dealt with in the one call. Matthew was knowledgeable and was able to answer any queries we had. This will be our third trip using Loveitbook... See more

Rated 5 out of 5 stars

Booking our second love it book it holiday , Matthew made everything straight forward and was very helpful through the whole process.We love the touring options included with the cruised as they give... See more

Rated 5 out of 5 stars

Friends of ours booked a trip with loveitbookit on the Mekong River visiting Vietnam and Cambodia with AmaWaterways. They asked if we would like to join them so I made an enquiry and was told that the... See more

Rated 5 out of 5 stars

Natalie was so helpful and answered all our questions. Third time booking with this company and would definitely recommend if you want a great deal and customer service which excels

Rated 5 out of 5 stars

Sarah was most helpful, pleasant and informative. It was a pleasure dealing with her, unlike some companies who try to get you to buy more expensive options, Sarah booked us the cruise and additions... See more

Rated 1 out of 5 stars

We booked a Caribbean cruise with Norwegian Cruiselines after watching a 'Dazzling' presentation on LoveitBookit.. Free at sea package - Premium Drinks Package - Wi-Fi Package - Option... See more

Company replied

Rated 5 out of 5 stars

We have booked multiple cruises through Loveitbookit and always used Natalie T. The whole experience with her is undertaken with professionalism and dedication to understand our requirements. Natalie... See more

Rated 5 out of 5 stars

Great enquiry and booking experience with Natalie She was very knowledgeable and helpful in explaining the choices and prices This was the first time we have used loveitbookit and we was very impr... See more

Rated 5 out of 5 stars

Booking our holiday with LoveitBookit was extremely quick and easy with the whole process being carried out via email. It took only 72 hours from the time of our initial enquiry to the confirmation... See more

Rated 5 out of 5 stars

Olivia who booked our Asia was very knowledge about the cruise, patient when we sorting out our cabins and fantastic about relaying all the information back when confirming the cruise. A great travel... See more

Rated 5 out of 5 stars

Contacted "Love it -book it" in relation to booking a cruise in 2028. Spoke with John Hull, who was very knowledgeable on the cruises on offer and their destinations. It will be only my second cru... See more

Rated 5 out of 5 stars

Olivia Smith made this booking simplicity itself! Couldn’t do enough for me and patiently answered all my many questions! Very helpful and a great package deal!

Rated 5 out of 5 stars

Not been on cruise holiday before I had plenty of questions to ask and all were answered and further explanation and advice given by Olivia Booked with ease

Rated 5 out of 5 stars

John was very helpful in helping me with my booking. He explained everything clearly and answered my questions appropriately. He was very patient with me as I was booking for 6 people and had a lot of... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency
  3. Cruise Line Company
  4. Travel Agency

Written by the company

Amazing Cruise Deals from LoveitBookit finding you your perfect holiday. We’ve got cruises to suit all tastes and budgets. Call today and we’ll find your perfect cruise!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

2nd booking!

I’ve booked with them twice now in the week space of 3 months! This time I gave them an almost impossible task but they have done it and I’m more than happy! Ask for John Hull he’s a star

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I contacted LoveitBookit and spoke with Olivia Smith

I contacted LoveitBookit and spoke with Olivia Smith who understood my cruise requirements and was able to provide swift prices complete with flight options plus additional days stay in Rome at the end of our cruise.

I have also used LoveitBookit on many occassions with great sucess.

Process was smooth from start to finish and all completed expediently.

Thank you Olivia

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking experience

Just used LoveitBookit for the first time to book a land tour and cruise. Matthew was very helpful and the price of the holiday was very competitive; the whole booking process was very easy. I'm now looking forward to my bucket list holiday.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Superbly helpful and competent team..

My wife booked a South Africa cruise to start on Jan 2026, but we had to cancel because she became terminally ill. The Loveitbookit staff had done a great deal of work on our behalf changing flights as we wanted a comfortable direct flight to Cape Town, and wanted an extended stay in Mauritius, before and upgraded flight home.
The travel insurance company was, as ever, petty mean on their dealings with us, but Loveitbookit were really great at providing information with great alacrity, and made a very sad time a little less stressful. I cannot fault their team and strongly recommend them. I will be coming back to them for my next cruise..

22 January 2026
Unprompted review
Rated 5 out of 5 stars

An amazing consultant

We’ve used LoveItBookit 3 times and always had great service but this time it was exceptional service. The travel consultant was Olivia Smith and she was so knowledgeable about the offered cruise and the post a pre cruise extensions. Gave us great options on flights and possible upgrades for flights and hotels.
Made the booking process really smooth.

14 March 2026
Unprompted review
Rated 3 out of 5 stars

Lack of information

Celebrity Millennium cruise.
Was not told huge iron OVER HANG over our balcony.
We had no sun for the duration of our 11 day holiday unless we went up to the pool area .Waste of money booking Aqua Class balcony.

Entertainment, terrible, very disappointing .

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Our first Cruise

We have booked with John and he was so knowledgeable and helpful. He answered any questions we had. And its good to know we can contact him if any further queries arise. Thanks John you were great.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Booked a cruise with John Hull…

Booked a cruise with John Hull excellent knowledge of cruise details friendly professional, all details explained run thro every detail ,, now just looking forward to the big day on 2028 China n Japan thanks again
Steve n jayne

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Rang today to book our cruise

Rang today to book our cruise, Olivia dealt with my enquiry, she was very helpful kept asking if I had any questions, was more than happy to check suite availability on the decks we wanted to.
Can’t fault loveitbookit.com

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Booked my 1st Asia cruise with Becky

Booked my 1st Asia cruise with Becky. Becky was amazing. As I'm a bit of a dinosaur old, I explained I don't feel comfortable doing everything over emails etc Becky explained I can have everything sent by post. That to me meant everything. Becks explained about the cruise what was included what wasn't. This lady was amazing. If I struggle with anything to call her and she would help. My personal opinion of Becky we need more like her. There is still a lot of people like me that are not tech savvy and like to talk to people for reassurance. Becky thank you for booking my holiday and making it so easy. Wonderful experience

13 March 2026
Unprompted review

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