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Paramount Cruises Reviews 2,390

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their friendliness, professionalism, and helpfulness throughout the booking process. Many appreciate the personalized approach, noting that agents patiently answer all questions and provide various options to ensure the perfect holiday. The booking process itself is frequently described as smooth, easy, and stress-free, with many consumers commending the clear communication and efficient handling of their travel arrangements. People are particularly impressed with the comprehensive nature of the services, which often include well-organized trips, comfortable hotels, punctual transfers, and carefully selected flights. The overall holiday experience, from initial contact to the end of the trip, is consistently rated as positive, with many reviewers expressing their excitement and satisfaction with their chosen packages.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the excellent and outstanding... See more

Holidays

Users describe positive interactions with holidays, often calling them "holidays of a lifetime" and praising... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

From 1st contact through to making my booking Andreia provided an excellent service. She answered all my questions and provided me with different options that allowed me to choose what was right for... See more

Rated 5 out of 5 stars

We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more

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Rated 5 out of 5 stars

We have just returned from a 7 day cruise and music cities tour. Just wow!! Our experience with Paramount has been nothing but positive from the booking process to the end of our trip. Communication h... See more

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Rated 5 out of 5 stars

We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more

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Rated 5 out of 5 stars

Paramount delivered on all counts. We had a wonderful trip visiting the music cities of Nashville, Memphis and New Orleans followed by a relaxing Caribbean cruise. Hotels, transfers all worked well... See more

Rated 5 out of 5 stars

I contacted paramount cruises about a deal I had seen with Virgin Voyages, I received a quote which was slightly more than I had been quoted from another company. Paramount cruises beat the quote and... See more

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Rated 5 out of 5 stars

This was the 1st time of booking a cruise. I found various cruise holiday websites difficult to navigate until I found Paramount Cruises, which was easy to use. Having made an enquiry I was contacted... See more

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Rated 5 out of 5 stars

Robin was patient and understanding from outset. Answered any questions I had without any trouble. As we are newbies to cruises and trips like this it was nice to have it explained to us. Just hoping... See more

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Rated 5 out of 5 stars

Robin was very knowledgeable about his products and services. We made many queries in which Robin promptly provided excellent information that made our decision making easier . We had to delay final... See more

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Rated 5 out of 5 stars

One more Paramount great experience! It was a New York to Quebec Virgin Voyages cruise with New York and Toronto stays. Everything was well organised and planned, central appointed hotels, punctual... See more

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Rated 5 out of 5 stars

I dealt with Caitlin via the WhatsApp chat feature and she answered all my questions promptly and fully. I swapped and changed things like flights and hotels a few times until we were happy with th... See more

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Rated 5 out of 5 stars

Fantastic experience with Paramount Cruises! The customer service was excellent from start to finish. Robin answered all of our questions thoroughly and made the whole process easy and stress-free. He... See more

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Rated 5 out of 5 stars

From start to finish my experience with Paramount Cruise was made enjoyable with the expertise of Tina Conlan, who made the process of booking my 2027 Monaco Grand Prix Luxury Cruise very simple. Tin... See more

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Rated 5 out of 5 stars

Booked another trip recently with Mo. Have used paramount a few times now and always an excellent service. In our opinion, Mo goes above and beyond and is always happy to answer questions. Paramou... See more

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Rated 5 out of 5 stars

I booked my cruise package with Paramount cruise my son birthday eastern Caribbean cruise on carnival paramount cruise was very professional in every step of the way information they give you regardin... See more

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Rated 5 out of 5 stars

Absolutely amazing service received from Robin! We were booking a last minute cruise with a stop over, this was made difficult by our lack of speed in confirming to Paramount. Robin worked late i... See more

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Rated 5 out of 5 stars

First time of using this Cruise company, and it was an exceptional experience. Saw an advert for a particular trip we wanted to do and got a quotation back straight away. It was very competitive an... See more

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Rated 5 out of 5 stars

My booking went really smoothly. The agent was extremely helpful and willing to answer any queries or problems we had. Very quick turnaround from requesting quote to receiving the quote. My booking an... See more

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Rated 4 out of 5 stars

We had a great experience with Paramount cruises. We book 3 nights in Memphis & 2 in New Orleans the on to the cruise from there .We had an issue in Memphis with our hotel as the Federal government... See more

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Rated 5 out of 5 stars

Andreia was so helpful I can't fault her. We rang to book rather than do it online as we are a group of 4 people who wanted 2 cabins close to each other. Andreia was able to put us right next to each... See more

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Rated 4 out of 5 stars

Robin was very good and I found the booking process straightforward. I feel he will help me if I need any more information.

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Rated 4 out of 5 stars

Booking made so much easier because of the way it was handled by your cruise specialist.

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Rated 4 out of 5 stars

Very helpful nothing was a problem after asking so many questions

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Rated 4 out of 5 stars

Tina was very helpful. Answered all my questions/queries very quickly and nothing was too much trouble.

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Rated 5 out of 5 stars

I enquired about a river cruise in Cambodia/Vietnam which includes the Singapore Grand Prix and Robin was very helpful and knowledgeable. After a couple of weeks I called back to book and although... See more

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Rated 5 out of 5 stars

I received an outstanding service from Tina at Paramount cruises. My wife and I have been on two cruises before but there are so many options and variations to consider. I did a lot of research myself... See more

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Rated 5 out of 5 stars

Just returned from south east Asia & it was great from start to finish. The hotels in Singapore & Bangkok were excellent. Caitlin was very good throughout the booking process, answered any questions.... See more

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Rated 5 out of 5 stars

Andreia at Paramount cruises always very helpful & efficient Sorts our cruise requests without any fuss Keeps us up to date with all relevant information A pleasure to deal with her..highly reco... See more

Rated 5 out of 5 stars

I've been wanting to book a cruise to Japan for a while but was put off by the idea of dealing with someone on the phone but the experience we had with Andrea was so helpful and straightforward. She i... See more

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Rated 5 out of 5 stars

Customer service was outstanding; they answered all my questions promptly and even gave helpful tips to make the most of our trip. I feel confident and excited knowing everything is sorted. Can’t wai... See more

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Rated 5 out of 5 stars

Booked at Cruise to New Orleans to include the Mardi Gras. Robin our travel consultant was great and made this booking really easy but pleasant, nothing was to much trouble with all the questions t... See more

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Rated 5 out of 5 stars

Oh my God, Tina's come up trumps again. I am not overly particular, but I have certain requirements. Tina worked tirelessly to meet these requirements and even worked outside of her working hours to... See more

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Rated 5 out of 5 stars

Absolutely brilliant customer support when we needed to change our cruise itinerary - really swift and helpful response to our queries, and changes were applied promptly. It honestly felt like nothing... See more

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Rated 5 out of 5 stars

Just returned from Music Cities Tour (New Orleans, Memphis & Nashville) and 14 day NCL Caribbean cruise. The whole experience was brillianty coordinated by Paramount (special mention to Mickey, Leah... See more

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Rated 5 out of 5 stars

Recently returned from a UAE cruise taking in the Qatar & Abu Dhabi Grandprix’s Customer service at Parmaount is excellent Andreia helped organise our trip and was faultless from start to finish... See more

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Rated 5 out of 5 stars

Tina was my booking agent for our first ever cruise and couldn't have been more helpful. She guided us through the whole process and explained everything clearly. Our package includes an extended hote... See more

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Rated 5 out of 5 stars

Oh my where to begin ! Our 1st time using paramount. Such an outstanding service from these guys from the ship to taxi transfer to hotels and flights not one single hiccup. Communication outstanding... See more

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Rated 5 out of 5 stars

I would like to leave feedback about the excellent service I received from Tina Conlan. She was incredibly attentive and provided very accurate information throughout the process. Thanks to her, t... See more

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Rated 5 out of 5 stars

First time booking with Paramount - website was easy to navigate and customer service very good. Extremely quick response by message and email and good knowledge of packages and advice. Andreia was... See more

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Rated 5 out of 5 stars

I had a very quick response to my on line enquiry. Robin explained what was included and made the whole booking process easy. He was knowledgable about the cruise line and recommended the best cabin f... See more

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Rated 5 out of 5 stars

I would like to give a shout out to Robin Jones at Paramount cruises who tailored us a cruise and stay Vegas 3 nights Mexican riviera 7 night cruise and 2 night in LA before our return we were... See more

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Rated 5 out of 5 stars

Tina Conlan tailor made our holiday for us, and nothing was too much trouble. I have emailed her so many times to ask various questions and she has answered every single one quickly. Thankyou Tina yo... See more

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Rated 5 out of 5 stars

We booked our cruise through Caitlin, after seeing the adverts on tik tok, the service we received has been outstanding from start to finish. The communication was great, instant replies to any questi... See more

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Rated 5 out of 5 stars

Robin was fantastic, he answered all my reservations and was very knowledgeable. I am so happy with the the cost of my holiday. Thanks to Robin I have every confidence in booking with Paramount cruise... See more

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Rated 5 out of 5 stars

First time using Paramount and would not hesitate to using them again. We dealt with Caitlin who was always quick to answer our queries. Would recommend Paramount to our friends to book their holida... See more

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Rated 5 out of 5 stars

The friendliness of Andreai helps build up trust...she was knowledgeable and professional and did not put us under any pressure whatsoever...I messaged her with some questions and her speedy response... See more

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Rated 5 out of 5 stars

Wanted to do a no fly cruise on a smaller ship, so got quotes online from a few companies. Then came across Paramount. I looked on trust pilot reviews, and they all stated the good customer service. S... See more

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Rated 5 out of 5 stars

From start to finish, the service I received was absolutely first-class. Everything was explained clearly, all documents were sent promptly, and any questions I had were answered quickly and prof... See more

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Rated 5 out of 5 stars

First time using Paramount Cruises and booking. So far so good. I booked with agent Robin Jones who was very good in answering all my queries and looking for this trip on a room on the ship that I w... See more

Company replied


Company details

  1. Cruise Agency
  2. Cruise Travel Agency
  3. Tour Operator
  4. Travel Agency
  5. Travel Aggregator

About Paramount Cruises

Written by the company

Paramount Cruises

Written by the company

Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I’m very happy to have come across…

I’m very happy to have come across Paramount and I was lucky to have dealt with Caitlin who was the most patient and dud everything possible to find me the best deal she could, great communication skills too-highly recommended 😊

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and communication

We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our next cruise. We throughly enjoyed our Caribbean voyage on the Brilliant lady!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my first experience with…

This was my first experience with Paramount and my first cruise. I found them helpful and caring throughout the booking process and ongoing right up to the time of boarding. I definitely use them again, many thanks

14 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Paramount cruises pulled…

The staff at Paramount cruises pulled out all the stops & provided us a first class service. We are totally overwhelmed with the treatment we received, they upgraded us on our cruise to concierge giving us extra perks on the cruise, the hotel in Singapore was beautiful & we were given our room early as requested by Paramount, we had a fantastic cruise sailing to Hong Kong, we were upgraded to a luxury Grand Harbour hotel only to find Paramount had upgraded us again to club class, this is the most stunning view from our hotel room with afternoon teas & much more.
With all the trouble in the Middle East we had our flights cancelled a few times, unsure how we were getting home, Leah kept in touch with us, reassuring us she will sort things out, we were worried about flying into Dubai & asked her to find alternative route home, Leah & her team certainly worked around the clock & got us new flights straight away. They were there for us when we need them. I would definitely use Paramount again & highly recommend them. Thank you for the 5 star treatment we appreciate everything you have done for us.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Effortless Booking Process

This is our third booking through Paramount Cruises. We cannot fault their support enough.
Mo, was the most recent agent, who showed so much patience and made our booking process effortless.
We highly recommend Paramount Cruises and will continue to book via them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great travel agent

Have used Paramount a number of times and always had very professional and prompt service.
Fab holidays too of course 😊
Definitely recommend.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From 1st contact through to making my booking Andreia provided an excellent service. She answered all my questions and provided me with different options that allowed me to choose what was right for me. At no point over several days did I ever feel harried or hassled to make a decision. Andreia was friendly, approachable and very professional.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Super friendly, efficient and Andreia made sure our booking was smooth sailing. Will highly recommend, thanks again Janice and family

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Andreia at Paramount cruises…

Andreia at Paramount cruises always very helpful & efficient
Sorts our cruise requests without any fuss
Keeps us up to date with all relevant information
A pleasure to deal with her..highly recommend her & this company

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Paramount delivered on all counts

Paramount delivered on all counts. We had a wonderful trip visiting the music cities of Nashville, Memphis and New Orleans followed by a relaxing Caribbean cruise.
Hotels, transfers all worked well and the meet and greet from Leah and Jess was great.

6 February 2026
Unprompted review

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