Denise

Alana McEwan managed to provide us with sufficient information to make our booking experience really easy. She was also extremely helpful in allowing us to upgrade our stateroom and make an additional booking on the same cruise to Japan for 'daughter and her husband'.

It was a pleasure to speak to her.

Being able to control my heating when away from home is invaluable.

I was able to collect two orders on the same day from my preffered store. The staff at Cribbs Causeway were very helpful.

I had a query about my policy which was quickly resolved by a phone call to an extremely helpful member of the Staysure team.

I am often away from home and am able to make sure my heating is at a reasonable level and then boost it before returning home with Hive.

I was unable to log into my Ecotricity account and wanted to pay my monthly bill.

Usually when phoning a company you are on hold for what seems like hours and eventually are connected to someone thousands of miles away! Not with Ecotrcity, I was able to speak to Emma, in Gloucestershire, within a couple of minutes at most.

She is investigating the problem but was able to take my payment over the phone and expects to have the problem resolved when I return from holiday. She was not only extremely efficient but super friendly and a joy to speak to. An employee Ecotricity should be proud of.

It was relatively easy to book the Experience but not as easy to download the voucher due to Bitdefender!

I wanted to make a booking on behalf of my Daughter Suzanna and her Husband, so that they could join my Partner and myself on a somewhat complicated holiday booking made for September 2024.

As on my previous visits to Hays at Yate, Sharon and Catalina provided an excellent service. They managed to replicate the booking but with a couple of extra requirements and I am delighted that all four of us will now be able to enjoy the Rocky Mountaineer and an Alaskan Cruise with Princess.

First class service once again, the ladies pulling out all the stops to ensure the new booking matched my own.

Some time ago my partner and I asked Sharon at the Yate branch of Hays if she were able to put together a trip on the Rocky Mountaineer with an Alaskan Cruise for 2025 for us. Just to be awkward we also wanted to spend 3 nights in Vancouver before returning home. She wasn't able to do this as the flights for 2025 are not yet available.

Then we decided to bring the trip forward to September 2024 and Sharon manage to organise everything for us in double quick time.

This isn't the first time Sharon has worked out exactly what we wanted in a trip and once again we are so very pleased with her attention to detail, not to mention her patience in dealing with people who, on this occasion, changed their minds! Thank you Sharon.

She comes highly recommended by us.

I had very specific requirements for the trip booked and Catalina made a terrific job of making sure every detail of the trip was exactly what I wanted. She could definitely not have been more helpful. All the staff at Hays in Yate are great but Catalina went way a above my expectations to create the perfect trip for me, I cannot thank her enough.

My delivery arrived promptly and the driver was really friendly. First class service.

Sharon in your Yate shop made our experience really great.

She listened to our requirements and provided the exact package we wanted.

Sharon was really lovely and helpful not to mention efficient.

All the staff I spoke to were wonderful and able to answer all my questions. They were incredibly patient whilst guiding me through the 'observed' test.

Unfortunately the items I wanted weren't available but the excellent customer services ladies were really helpful and recommended alternatives which are perfect. Delivery was really fast once the revised order was placed. Excellent service.

Sadly, owing to a broken kneecap, I am unable to go on holiday in May and needed to change the Fast Track Security and Airport Lounge I had booked via Holiday Extras.

I had a live chat with Gandhar who was absolutely brilliant and managed to remove me from the booking and change the Lead Passenger on the booking. He was an absolute star.

It was easy to find the cover I need and purchase the policy on line without any fuss.

As always Arrow Cars were brilliant arriving early and with a cheerful friendly driver even in the early hours of the morning.

On return to the airport a car was available straight away and again a friendly and helpful driver made the trip enjoyable.