DE

Denise

United Kingdom

Reviews

Review of CruiseKings


Rated 5 out of 5 stars

The amazing Akana McEwan

Alana McEwan managed to provide us with sufficient information to make our booking experience really easy. She was also extremely helpful in allowing us to upgrade our stateroom and make an additional booking on the same cruise to Japan for 'daughter and her husband'.

It was a pleasure to speak to her.

3 February 2026

Reply from CruiseKings

Dear Mrs Hunt,
We are sincerely grateful for your positive feedback and we thank you for the kind words of appreciation for our cruise expert Alana and the amazing booking experience she provided you. It fills us with pride to know that our service is valued by our customers and I will be sure to pass your feedback onto Alana directly. Thank you for choosing CruiseKings.
Kind regards,
Melissa Gambles
CruiseKings

Review of Hive


Rated 5 out of 5 stars

Remote access

Being able to control my heating when away from home is invaluable.

10 November 2025

Reply from Hive

Denise,

We're happy to hear that controlling your heating remotely provides invaluable peace of mind. Thank you for sharing your positive experience with us!

Kind Regards ^Chris 🧡🤗🙏🏻

Review of Currys


Rated 5 out of 5 stars

Collection success

I was able to collect two orders on the same day from my preffered store. The staff at Cribbs Causeway were very helpful.

14 May 2025

Review of Staysure Travel Insurance


Rated 5 out of 5 stars

Policy query

I had a query about my policy which was quickly resolved by a phone call to an extremely helpful member of the Staysure team.

22 July 2024

Review of Hive


Rated 5 out of 5 stars

My so easy to control

I am often away from home and am able to make sure my heating is at a reasonable level and then boost it before returning home with Hive.

27 March 2024

Reply from Hive

Hello Denise, It’s great to hear that you are so happy with your choice in Hive.🧡 Many thanks for sharing your experience with us, 🤗 Kindest Regards ^LB 🙏🏻

Review of Ecotricity


Rated 5 out of 5 stars

Excellent service

I was unable to log into my Ecotricity account and wanted to pay my monthly bill.

Usually when phoning a company you are on hold for what seems like hours and eventually are connected to someone thousands of miles away! Not with Ecotrcity, I was able to speak to Emma, in Gloucestershire, within a couple of minutes at most.

She is investigating the problem but was able to take my payment over the phone and expects to have the problem resolved when I return from holiday. She was not only extremely efficient but super friendly and a joy to speak to. An employee Ecotricity should be proud of.

29 February 2024
Unprompted review

Reply from Ecotricity

Hello Denise,
Thank you for taking the time to leave a lovely review. I have passed your positive feedback on to Emma. Thank you for you continued support on Ecotricity's green mission.
Best wishes,
Emily

Review of Virgin Experience Days


Rated 5 out of 5 stars

Virgin Experience Day Booking

It was relatively easy to book the Experience but not as easy to download the voucher due to Bitdefender!

29 October 2023

Reply from Virgin Experience Days

Hey Denise, 👋️

We are pleased to hear you were able to easily book your experience but it was even easier to download the voucher due to 
Bitdefender. 

We hope you have a great, relaxing and rejuvenating time on your experience. 😊️

Best wishes, 
Kay 
Virgin Experience Days ⭐⭐⭐⭐⭐

Review of Hays Travel


Rated 5 out of 5 stars

Booking for my daughter

I wanted to make a booking on behalf of my Daughter Suzanna and her Husband, so that they could join my Partner and myself on a somewhat complicated holiday booking made for September 2024.

As on my previous visits to Hays at Yate, Sharon and Catalina provided an excellent service. They managed to replicate the booking but with a couple of extra requirements and I am delighted that all four of us will now be able to enjoy the Rocky Mountaineer and an Alaskan Cruise with Princess.

First class service once again, the ladies pulling out all the stops to ensure the new booking matched my own.

6 October 2023

Reply from Hays Travel

Thank you for the amazing feedback it was our great pleasure in sorting this out for you. Cat & Shar

Review of Hays Travel


Rated 5 out of 5 stars

Rocky Mountaineer

Some time ago my partner and I asked Sharon at the Yate branch of Hays if she were able to put together a trip on the Rocky Mountaineer with an Alaskan Cruise for 2025 for us. Just to be awkward we also wanted to spend 3 nights in Vancouver before returning home. She wasn't able to do this as the flights for 2025 are not yet available.

Then we decided to bring the trip forward to September 2024 and Sharon manage to organise everything for us in double quick time.

This isn't the first time Sharon has worked out exactly what we wanted in a trip and once again we are so very pleased with her attention to detail, not to mention her patience in dealing with people who, on this occasion, changed their minds! Thank you Sharon.

She comes highly recommended by us.

30 September 2023

Reply from Hays Travel

Thank you for the glowing review its always a pleasure seeing you.

Review of Hays Travel


Rated 5 out of 5 stars

Rio Carnival 2024

I had very specific requirements for the trip booked and Catalina made a terrific job of making sure every detail of the trip was exactly what I wanted. She could definitely not have been more helpful. All the staff at Hays in Yate are great but Catalina went way a above my expectations to create the perfect trip for me, I cannot thank her enough.

27 September 2023

Reply from Hays Travel

Thank you for taking the time to respond to the review it was a nice challenge and very happy happy that we managed to meet all your requirements. Have an amazing time. Catalina

Review of DPD UK

Review of Hays Travel


Rated 5 out of 5 stars

Cruise package

Sharon in your Yate shop made our experience really great.

She listened to our requirements and provided the exact package we wanted.

Sharon was really lovely and helpful not to mention efficient.

19 June 2023

Reply from Hays Travel

Thank you so much Denise for your very kind review

Review of Project Screen by Prenetics


Rated 5 out of 5 stars

All the staff I spoke to were wonderful…

All the staff I spoke to were wonderful and able to answer all my questions. They were incredibly patient whilst guiding me through the 'observed' test.

25 June 2022

Reply from Project Screen by Prenetics

Hi Denise, 

Thank you for your positive feedback. 

It becomes instrumental for us to far exceed our last customer service benchmark. 

We thank you for taking the time to rate our services and we wish you all the best going forward. 

Stay safe.

Review of Tap Warehouse


Rated 5 out of 5 stars

Replacement kitchen sink & tap.

Unfortunately the items I wanted weren't available but the excellent customer services ladies were really helpful and recommended alternatives which are perfect. Delivery was really fast once the revised order was placed. Excellent service.

20 April 2022

Review of Holiday Extras


Rated 5 out of 5 stars

Amendment to Airport Lounge & Fast Track booking

Sadly, owing to a broken kneecap, I am unable to go on holiday in May and needed to change the Fast Track Security and Airport Lounge I had booked via Holiday Extras.

I had a live chat with Gandhar who was absolutely brilliant and managed to remove me from the booking and change the Lead Passenger on the booking. He was an absolute star.

19 April 2022
Unprompted review

Review of InsureandGo UK

Review of Arrow Cars


Rated 5 out of 5 stars

As always Arrow Cars were brilliant…

As always Arrow Cars were brilliant arriving early and with a cheerful friendly driver even in the early hours of the morning.

On return to the airport a car was available straight away and again a friendly and helpful driver made the trip enjoyable.

18 February 2020
Unprompted review

Reply from Arrow Cars

Thank you very much for your review Denise. We look forward to seeing you again soon! Please give us a follow on Facebook and keep an eye out for our latest news and offers! https://www.facebook.com/arrowcarsuk/