CruiseKings Reviews 2,366

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process pleasant and stress-free. Many people highlight the excellent service received, noting the personalized approach and the staff's ability to find the perfect holiday deals while providing informed advice. Consumers frequently mention the ease and efficiency of the booking process, appreciating how straightforward it is to arrange their trips. The company is also commended for ensuring that all aspects of the holiday, including hotels and transportation, are well-organized and of high quality. Many people express their intention to book future cruises with this company due to the outstanding service and positive experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service, consistently praising the excellent and efficient support... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, efficiency,... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers appreciate the tailored itineraries, helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Our CRUISE KING cruise agent EMMA BURR was amazing. We asked for quite an assortment of ships/dates/itineraries etc and Emma provided quotes and suggestions for each. She kept me updated throughout,... See more

Company replied

Rated 5 out of 5 stars

Excellent service as usual (we've used Cruise Kings before), knowledgeable and friendly staff who couldn't do enough to ensure we got the right deal for the trip we wanted. Saved us money for the hol... See more

Company replied

Rated 5 out of 5 stars

We have used Cruise kings 3 times now for booking cruises and have found their service second to none! Helen Henderson took the original booking after sending a detailed quote. I am familiar with crui... See more

Company replied

Rated 5 out of 5 stars

Shona Pritchard from Cruise Kings was very helpful when I was deciding which cruise to book. She was happy to communicate quotes via email which allowed me time to talk to the other couple travelling... See more

Company replied

Rated 4 out of 5 stars

Kerrie was brilliant. I was looking for the whole month of January for the trip of a lifetime to Australia. I contacted various other companies and kerrie was the only 1 to reply all the time. Wh... See more

Company replied

Rated 4 out of 5 stars

Booking so far so good, only made a booking but not cruising until next January

Company replied

Rated 4 out of 5 stars

Tailor made experience in South Africa and Zimbabwe after cruise finished. Hotels and transportation were excellent,

Company replied

Rated 5 out of 5 stars

Excellent from start to finish After our cruise being cancelled in Dubia we haven't had to worry about anything Cruise King's deal with everything full refund from flights, hotel and cruise Kelly... See more

Company replied

Rated 5 out of 5 stars

I dont usually book cruises through an agent,but cruise kings was reccomended by freinds,I booked 14 night asia cruises.And everything was first class ,flights hotels,transfer vouchers from and to air... See more

Company replied

Rated 5 out of 5 stars

I enquired initially about a holiday and cruise, to ask if I could change the ship, but keep all the itinerary. Emma was really nice and said she could put that together for me and took my details, a... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We had an amazing experience with Cruise Kings! Kellie Bucked was the caller who helped us, and she made the entire process so easy and stress-free. She really listened to what we were looking... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble. Our agent Sophie provided numerous quotes as we were undecided on which type of cabin , number of travellers etc. Eventually once our minds were made up the booking proce... See more

Company replied

Rated 5 out of 5 stars

Lisa made our experience she’s got to be the nicest most helpful person I’ve ever dealt with regarding a holiday, we have staff and if someone like her worked for me I’d make sure I kept hold of her.... See more

Company replied

Rated 5 out of 5 stars

Harris was knowledgeable and informative, he listened to our request and produced the mos amazing itinerary. Making sure we knew all our options and allowing us time to select the options we needed.... See more

Company replied

Rated 5 out of 5 stars

Wow what a booking experience! We have just booked our 27th Cruise and for the first time we decided to use CruiseKings after seeing an advert on social media. We enquired about the Rocky Mou... See more

Company replied

Rated 5 out of 5 stars

A big thank you to CruiseKings. We had just completed our MSC cruise in Dubai on Saturday 28th February and were waiting to board our afternoon Emirates flight back to the UK. I emailed Shona at Cruis... See more

Company replied

Rated 5 out of 5 stars

First time I booked with cruise king (katie) in Jan 2026 . Very helpful and informative. Nothing was to much trouble . All questions answered and diffrent options looked at for best deals . I had such... See more

Company replied

Rated 5 out of 5 stars

Phoned and spoke to Sharon regarding an advertised cruise. The price advertised often is misleading and can quickly rise! Cruisekings stuck to the advertised price and we agreed an add on flight a... See more

Company replied

Rated 5 out of 5 stars

Spoke to Sharon who was professional, warm and friendly. It all needed to be completed within 24 hours, (last cabin in our category), and the person with whom I am travelling, lives 70 miles away, so... See more

Company replied

Rated 5 out of 5 stars

Quick and accurate response to my enquiry. Mike provided me with the exact itinerary and competitive price and even beat a previous price I had been quoted. He contacted me at a time which was conven... See more

Company replied

Rated 5 out of 5 stars

Thank you to Emma for your help booking our cruise to Italy, France and Spain with Celebrity cruises. Your expertise was truly appreciated and we now have great flights, and city breaks before and aft... See more

Company replied

Rated 5 out of 5 stars

Debbie looked for several cruises which would fit our wishes and budget. Very friendly and professional . Quotes were emailed quickly and our cruise was booked. She applied a cruiseking discount so... See more

Company replied

Rated 5 out of 5 stars

CruiseKings have been extremely helpful and professional, in my experience price match as much as possible. I dealt with Mem, he was excellent, good at communicating & very patient with all the va... See more

Company replied

Rated 5 out of 5 stars

Debbie South at Cruise Kings has been wonderful and I cannot recommend her enough. We have just booked our 3rd cruise with Cruise Kings and Debbie has booked the last 2. No ask is too big or too small... See more

Company replied

Rated 5 out of 5 stars

I seen an itinerary on one of their mailing letters. I rang and spoke to a lovely girl Shona . She was extremely helpful with my enquiring . I had been looking for this type of itinerary and it was p... See more

Company replied

Rated 5 out of 5 stars

George listened to me and took the time to understand what was important for me and my family for our next adventure. He put together a great package for us. We have a fantastic holiday planned and w... See more

Company replied

Rated 5 out of 5 stars

We wanted to book a family cruise for 6 people, 3 cabins on the MSC Grandiosa for the Mediterranean. We got in touch with Cruisekings and were introduced to Kellie Buckland who was going to deal wi... See more

Company replied

Rated 5 out of 5 stars

First time using CruiseKings and found the service 1st class. After 1 or 2 minor hiccups initially, quickly corrected and ordered. Will certainly use CK again Helen gave us a clear outline of the... See more

Company replied

Rated 5 out of 5 stars

After a detailed search for an Alaska cruise and stay I got in touch with Cruise Kings ,and from the first conversation to the last Emma Burr dealt with our booking answering any questions and explai... See more

Company replied

Rated 5 out of 5 stars

This was my second time booking a cruise through CruiseKings and once again they reinforced my decision to book with them. My cruise specialist, George at CruiseKings was so helpful, answered my many... See more

Company replied

Rated 5 out of 5 stars

Booking a cruise with Katie Lowe of CruiseKings was a first rate experience. Katie went that extra mile to make sure that everything I wanted was possible. She spent a very long time in doing this, in... See more

Company replied

Rated 5 out of 5 stars

I spoke to a super friendly cruise agent;Debbie South and she outlined all the details of the holiday package carefully and clearly. Then sent the quote via email promptly. I have only just booked and... See more

Company replied

Rated 5 out of 5 stars

We have used Cruise Kings for more than 20 years and find their service to be excellent. We booked our cruise with Jo this time and found her exceptionally helpful in answer all our questions.

Company replied

Rated 5 out of 5 stars

Lily Lawless was friendly and efficient She made the whole process easy. It was a pleasure booking our cruise with her. She offered different cruises for our last minute booking. Would recommend her... See more

Company replied

Rated 5 out of 5 stars

I am very impressed with Cruise Kings and especially the service I received from Mike Taylor He explained everything to me and I have used Cruise Kings for a number of holidays My original contact... See more

Company replied

Rated 5 out of 5 stars

Great service. Very good customer contact at all times. Efficient and helpful. All aspects of holiday covered and all questions answered. Wouldn't hesitate to book directly with the agent Harris... See more

Company replied

Rated 5 out of 5 stars

After a nightmare booking with Iglu the experience was wonderful Prices clear and transparent Excellent personal service from Ashlyn Great value cruise package So excited for our trip next... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the experience was nothing short of exceptional. It’s rare to find a service that balances competitive pricing with such a high level of personal care, but this team has mas... See more

Company replied

Rated 5 out of 5 stars

Kylie was extremely helpful and spent time answering all our questions, nothing was too much trouble for her. She made the whole process of booking our holiday very easy.

Company replied

Rated 5 out of 5 stars

Excellent service, special thanks to Kellie. You made the booking so simple and made my life so easy. No stress and now looking forward to an amazing Cruise. Look forward to making many more memories... See more

Company replied

Rated 5 out of 5 stars

Helen Henderson is brilliant. She was so helpful going through the booking with super knowledge and a pleasure to deal with. Great service and I would certainly look to use her again as my travel cont... See more

Company replied

Rated 5 out of 5 stars

As a new solo traveller, I found the experience less daunting than I thought. Katie was excellent, replied to my queries and was informative, efficient and generally nice to talk to and deal wit... See more

Company replied

Rated 5 out of 5 stars

Saw a great River cruise advertised down the Danube but was sold out for October, but so pleased when Elizabeth rang me to say she had found the same itinerary at a cheaper price for July/August. Avid... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Debbie was very helpful and made the booking process very smooth. She was able to answer all my questions on a very friendly manner. Will book any future cruises through CruiseKing... See more

Company replied

Rated 5 out of 5 stars

Shona was very professional and covered any questions I had thoroughly. She was flexible and willing to suggest and make amendments that made our holiday better tailored to our needs

Company replied

Rated 5 out of 5 stars

I was nervous has this is our first cruise but the agent George Bender was really great he talked me through what was best, he put together a great holiday I would highly recommend cruise kings.

Company replied

Rated 5 out of 5 stars

My experience of Cruisekings is only positive. Elise and Alan, who I deal with in Spain are absolutely brilliant. I used to be a Jetline customer before they went into administration and the differe... See more

Company replied

Rated 5 out of 5 stars

Fabulous . Stella worked so hard to accommodate my disabilities. She has tailor made a cruise package for us for my husband's retirement .we are both very excited and can't wait. Highly recommend.... See more

Company replied

Rated 5 out of 5 stars

Alana McEwan managed to provide us with sufficient information to make our booking experience really easy. She was also extremely helpful in allowing us to upgrade our stateroom and make an additi... See more

Company replied

Rated 5 out of 5 stars

Belinda was fantastic - so patient, helpful and knowledgeable. She found us the perfect cruise and we are delighted with the service we have received. Can highly recommend!

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable and friendly staff.

5 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Jones,
Thank you for you feedback. It's lovely to hear your kind words of appreciation for our staff here at CruiseKings. Our entire team enjoys doing what they do because of customers like you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Andrew GS

Andrew, was extremely responsive and accomodating. Excellent service

12 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mr Young,
We sincerely appreciate you taking the time to share your feedback with us and thank you for your positive comments for the excellent service you were provided recently by our cruise expert Andrew. It has been our absolute pleasure to assist you and we wish you a most enjoyable time on your forth-coming cruise.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Very helpful

Quick clear communication. Very pleasant, clear telephone call when I booked.

7 March 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs McCallum,
Thank you for sharing your experience with us. It's aways amazing to hear that we've been successful in our goal of providing our customers with the best possible service. We look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Easy to book

Easy to book. Customer service helpful

6 February 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Donald,
Thank you for reviewing our service. We sincerely appreciate you taking the time to share your experience with us. On behalf of our team, thank you for allowing us to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Amazing service & brilliant itinerary

I seen an itinerary on one of their mailing letters. I rang and spoke to a lovely girl Shona . She was extremely helpful with my enquiring . I had been looking for this type of itinerary and it was perfect for me. Shona was very knowledgeable and extremely helpful getting exactly the trip I wanted. Nothing was a problem . she went above and beyond to help me and sent me info on exactly what I asked for. She put me at ease with her knowledge and this is one of the reasons I booked with her and now my friends are interested in joining us . I will definitely be booking with Shona again and I highly recommend using Cruise kings for fabulous Itineraries and Shona for her brilliant experience .

7 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mrs MacLean,
Thank you so much for you wonderful feedback on our service. We are delighted to know that our cruise expert Shona was extremely helpful and knowledgeable in sourcing the perfect itinerary of your choice and that she went above and beyond to secure it for you. I will make sure that she receives your kind words of praise. We are grateful for your recommendation and we look forward to the next time we are able to assist you. Thanks again!
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Several quotes to compare cruises

Debbie looked for several cruises which would fit our wishes and budget. Very friendly and professional .
Quotes were emailed quickly and our cruise was booked. She applied a cruiseking discount so it was cheaper than booking direct with the company .
Very happy and would recommend.

10 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mrs Harris,
Thank you for taking the time to review us and also for the 5 star rating. It is lovely to hear your kind words of appreciation for our friendly and professional cruise expert Debbie and the prompt service she provided you recently. It means alot to us to know that you were very happy with her service and that you would recommend us also. Thank you for giving us the opportuntiy to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Debbie at cruise kings

Debbie at cruise kings is a dream to deal with. She always responds in a timely manner and her advise is genuine and knowledgeable

9 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Your kind words of praise for our genuine and knowledgeable cruise expert Debbie are much appreciated and valued and I will be sure to share them with her. Thank you for choosing us and we hope to assist you again soon.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Harris Brown today ..quick efficient and friendly service..never booked with Cruise King previously however will definitely use again in the future
Can highly recommend

9 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Thank you for sharing your feedback with us and also for your lovely words of praise for our cruise expert Harris and the absolutely brilliant service he provided you. We are delighted to know that due to this experience, you will definitey look to CruiseKings to book your next cruise. We are grateful for your recommendation and we hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Cruise Kings are a outstanding company

Cruise Kings are a outstanding company, after finding ourselves it Dubai caught in the war, cruise kings paid for our hotel, kept in constant contact,and flew us home, Elaine and Abby were outstanding, looking after us the whole way home 🏠 I will never book anywhere else! Regards Michelle Hill and family xx

18 February 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mrs Hill,
Thank you for your positive feedback of our service. We hare happy to hear that our team here at CruiseKings were outstanding in there efforts to keep you up to date with all your travel amendments and changes during what must have been a traumatic experience recently. It is lovely to hear that Elaine and Abby were outstanding in looking after you and your family until you were home safely and I will be sure to pass your feedback onto them both. We look forward to serving you always.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

A big thank you to CruiseKings

A big thank you to CruiseKings. We had just completed our MSC cruise in Dubai on Saturday 28th February and were waiting to board our afternoon Emirates flight back to the UK. I emailed Shona at CruiseKings immediately we had to evacuate the airport and by the time we had passed through immigration and located our luggage, a good 4 hours, we received an email back with a voucher for a hotel stay that night. We were notified daily with hotel vouchers and Emirates flight updates and eventually returned back to the UK on 6th March. We can’t thank you all enough xx

28 February 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

We are so grateful that you took the time out of your day to share your feedback with us. Your words lifted our spirits today. It means so much to us when a customer appreciates our dedication to making each day at CruiseKings memorable and it fills us with pride to know that our service is valued by our customers. Thank you for your kind words and we hope to serve you again soon.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Harris was amazing

Harris was knowledgeable and informative, he listened to our request and produced the mos amazing itinerary. Making sure we knew all our options and allowing us time to select the options we needed. He was a real gent. The booking process was super simple and even though we were booking 15 months in advance I feel super excited for our epic adventure

3 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Thank you so much for your positive feedback. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We are delighted to hear your kind words of appreciaton for our cruise expert Harris and I will make sure he receives your feedback. I know it will make his day! Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish
After our cruise being cancelled in Dubia we haven't had to worry about anything Cruise King's deal with everything full refund from flights, hotel and cruise
Kelly personally phones as she was the person who worked with me on the original booking and then managed to find me an alternative holiday
Definitely recommend

6 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mrs Callear,
Thank you for sharing your feedback with us. We are happy to hear that our cruise expert Kellie was able to provide you with an excellent booking experience from start to finish when your original cruise was cancelled. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent service from Cruise Kings

⭐️⭐️⭐️⭐️⭐️ Excellent service from Cruise Kings. When our cruise was cancelled due to the trouble in the Middle East, they communicated everything clearly and offered a full refund or help finding a replacement.

Debbie went above and beyond, quickly putting together several fully costed options based on our preferences. Thanks to her hard work we managed to rebook a new cruise within 24 hours. Fantastic service – we would definitely recommend and use Cruise Kings again.

5 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mr Pridding,
Thank you so much for taking the time to review our service. We are delighted to hear your positive comments for our team here at Cruisekings and also for your kind words of praise for our cruise expert Debbie and the fantastic 5 star service she provided you. It's great to hear that she went above and beyond in her efforts to secure all your requirements and I will make sure that she receives your feedback. We are grateful that we had the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Excellent customer service

Debbie was really helpful, and responded quickly as we reshaped our requirements with new quotes. I have used Cruisekings before and they are always excellent.

5 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Thank you for taking the time to review our service.
We are so happy to hear that you had an excellent booking experience with our helpful cruise expert Debbie recently and I will be sure to pass your comments onto her directly. It fills us with pride to know that our service is valued by our customers as we strive to be the best we can be every day. We look forward to serving you always.
Kind regards,
Melissa Gambles
CruieeKings

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. Our agent Sophie provided numerous quotes as we were undecided on which type of cabin , number of travellers etc. Eventually once our minds were made up the booking process was very easy . Not at all pressured , and every question we had was answered fully.Sophie was very knowledgable, polite and patient which made the whole process stress free

3 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mr McKenzie,
Thank you so much for your positive feedback. it is lovely to hear your kind words of appreciation for our polite and patient cruise expert Sophie and the knowledgeable booking experience she provided you. We do all we can to provide our customers with the best service and it always makes our day when a customer appreciates it. Thank you for choosing us and we hope to assist you again soon.
Kind regards,
Melisssa Gambles
CruiseKings

Rated 5 out of 5 stars

Excellent company to deal with.

Having used CruiseKings two years ago, i didn't hesitate to use them again for this years holiday. From my initial enquiry to the actual booking, i found Debbie South (cruise expert) to be first class and extremely helpful. Discussing our needs to the actual confirmation was first class. Thank you Debbie.

4 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mr Winkel,
Thank you for taking the time to review our service. It gives us much pleasure to know that you've chosen to book with us again. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one. I will make sure that our cruise expert Sophie receives your feedback.. she will be delighted to hear your kind words of praise for the first class service she provided you!
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

I was very nervous booking with cruise…

I was very nervous booking with cruise kings as I found them on Facebook. However Sophie replied to my enquiry immediately and then called me to answer all additional questions I had. She found me the best price available then let me decide without any pressure on myself. Excellent customer service and I would highly recommend this company.
I’m looking forward to my future cruise

4 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

We are so happy to hear that you had an excellent booking experience with our cruise expert Sophie recently and we thank you for the 5 star rating. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. We are grateful for your recommendation and hope to be of service to you again soon.
Kind regards,
Melissa Gamnles
CruiseKings

Rated 5 out of 5 stars

Caribbean cruise

Booked our Caribbean cruise with Sophie, who was very flexible and patient with our group. We had several people with different needs but Sophie was able to meet everybodys requirements. Really happy with the service, cost and communication from Sophie and will look to book future cruises with her also.

3 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

We sincerely appreciate you taking the time to share your feedback with us and thank you for the 5 star rating. We are happy to hear that our flexible and patient cruise expert Sophie was able to accommodate all of your travel party's requirements and that you were really happy with your booking experience overall. I will be sure to pass your kind comments onto Sophie and we hope to make your next experience with us just as positive. Thank you!
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Great service from Kerri at…

Great service from Kerri at CruiseKings, we weren’t really sure exactly what we wanted and she was very patient going backwards and forwards with options until we finally got the package we wanted.

3 March 2026
Unprompted review
CruiseKings logo

Reply from CruiseKings

Dear Mr Woodcock,
Thank you for sharing your positive feedback with us and also for your kind words of appreciation for our cruise expert Kerri. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Rated 5 out of 5 stars

Helpful and quick response

Helpful and quick response

10 February 2026
CruiseKings logo

Reply from CruiseKings

Dear Mrs Tilley,
It makes our day to know that we were able to provide you with a 5 star booking experience recently. On behalf of our entire team, thank you for allowing us to assist you.
Kind regards,
Melissa Gambles
CruiseKings

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look