⭐ 4 out of 5 stars BudgetAir is a great platform for finding affordable flight tickets. I booked a return flight from Amsterdam to Dhaka at a very good price. The only downside is that changing the f... See more
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Op zoek naar goedkope vliegtickets? Wil je de beste kwaliteit, veel keuze en uitstekende service voor elk vliegticket dat je boekt? Vergelijk en boek dan vandaag nog bij BudgetAir.nl! Waarom vluchten boeken bij BudgetAir.nl? ✓ Beste deals ✓ Veilig & eenvoudig
Amsterdam, Netherlands
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It would have been very helpful if they added “ Check visa/ETA requirements for your nationality” next to Self-transfer so we knew in time Visa was needed. Instead had to buy new tickets

Reply from BudgetAir.nl
We booked our flights through BudgetAir.nl and were unfortunately very dissatisfied with the level of service received, particularly after sales.
When our outbound flight was cancelled and the replacement flight was delayed, causing us to miss our connection, we contacted BudgetAir.nl for assistance. Instead of offering meaningful support, their only suggestion was to cancel our return tickets in exchange for compensation—leaving us to arrange our own return flights and all related expenses. This was not a helpful or reasonable solution in a stressful situation.
In addition, prior to travel, BudgetAir.nl advised us to add extra luggage through their platform at a cost of more than €200. We later discovered that the exact same service purchased directly from the airline cost less than €100. This left us with the impression that the platform is more interested in upselling than in providing value or transparency to customers.
Overall, the lack of support during a critical travel disruption and the misleading upsell around baggage fees has convinced us not to use BudgetAir.nl again. Professional after-sales service and genuine customer care are essential in the travel industry, and unfortunately we did not experience either in this case.

Reply from BudgetAir.nl

Reply from BudgetAir.nl
Booked seats , got cancelled, did not receive any refund, budgetair says it takes 8 weeks, after one whole year, no refund, after mailing up and down with their lazy costumer service it still did not get solved, made a dispute with my payment provider to get the money back. I will not book with budget air again.

Reply from BudgetAir.nl
Goedkoop=duurkoop ze bedienen vluchten aan onder valse voorwendselen, hebben geen lokaal telefoon nummer alleen callcenters exempel low-wage countries!
Please be warned!
For me never ever again! This DUCH world traveler.

Reply from BudgetAir.nl
You are a fraudulent and thieving company that does not respect customers. I bought a ticket and a day before the trip I sent a message to change the flight and I did not receive a response. When the trip went, your employee told me that my ticket has been canceled and that you do not have conditions for change or cancellation. How is this possible? Do you think that we get money from the street? What a failed company you are.

Reply from BudgetAir.nl
In the covid time I asked for a refund of my one way ticket that was not used with Malaysia airlines. They never paid back in total it was 700 euro. Until today they never solved it. They always have send me to Malaysia airlines and they told me to contact budget air. I will never book again with them they are a big scam. There is even a Facebook group with all the horrible things they do and never paying back. So better run for them.

Reply from BudgetAir.nl
They overcharge for seat reservation. I had to pay €160 extra for the flights even when the site of the airline itself says it’s free!
When I called customer service they kept saying that this are their prices. They would not help.
I highly recommend using another booking site, because some of them do not, or do lesser, charge you for seat reservation.
Also first time I tried to call customer service I waited for 30 minutes and could not reach anyone.

Reply from BudgetAir.nl

Reply from BudgetAir.nl
I like Dutch companies. They are cheaper, faster and safer for me to pay because I live in the Netherlands.

Reply from BudgetAir.nl
Smooth booking process, with ticket received almost simultaneously with payment. The only issue was that the e-mail and frequent flyer details were not captured by the airline's booking system. This was sorted out by calling the airline's service desk.

Reply from BudgetAir.nl
I think your ticket site is the best

Reply from BudgetAir.nl
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