⭐ 4 out of 5 stars BudgetAir is a great platform for finding affordable flight tickets. I booked a return flight from Amsterdam to Dhaka at a very good price. The only downside is that changing the f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Op zoek naar goedkope vliegtickets? Wil je de beste kwaliteit, veel keuze en uitstekende service voor elk vliegticket dat je boekt? Vergelijk en boek dan vandaag nog bij BudgetAir.nl! Waarom vluchten boeken bij BudgetAir.nl? ✓ Beste deals ✓ Veilig & eenvoudig
Amsterdam, Netherlands
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes way too long to receive a confirmation of the flight

Reply from BudgetAir.nl
Few times with budget air,always easy to book and all prices good informed

Reply from BudgetAir.nl

Reply from BudgetAir.nl
My first experience with them was good. I received the tickets and all documents very fast and I had no issue with my flights.
The only problem is they registered tickets with unknown email and phone number and it was not possible to enroll for the flight on airline's website.

Reply from BudgetAir.nl

Reply from BudgetAir.nl
Never ever book through this shitty company, I purchased the insurance for 100% cancel for any reason thing. They now tell me to contact Hopper, which again is worse than this. No customer support, no easy way to get your money back. My 3000 bucks are stuck (and are almost lost)

Reply from BudgetAir.nl
The webpage adds supplements at the checkout even after you explicitly reject those on previous page. Incredibly dodgy and definitely illegal business practice

Reply from BudgetAir.nl
I booked a flight through BudgetAir and requested a proper invoice for my business expense reporting. BudgetAir repeatedly responded that, as an "online travel agency," they are unable to provide an official invoice and instead offered only a "payment overview." They claim this document is sufficient and cannot be modified to include invoice details.
This is incorrect. Under Dutch and EU law, all sellers of goods or services—including online travel agencies—are legally required to issue a valid invoice upon request. The invoice must contain specific information such as a unique invoice number, the company’s KvK number, VAT identification (if applicable), invoice date, and a clear description of the service provided.
Despite my detailed explanations and references to official Dutch tax authority guidelines, BudgetAir refused to comply and insisted their payment overview was enough. This document does not meet the legal standards for invoicing and is not accepted by accounting departments for reimbursement purposes.
BudgetAir’s refusal to provide a compliant invoice disregards consumer rights and legal obligations. If you require proper documentation for your purchase, be aware that BudgetAir may not provide it, despite continued communication and requests.
Resources:
belastingdienst -> invoice_requirements
business.gov.nl -> regulation -> invoice-requirements

Reply from BudgetAir.nl
found the most affordable trip while other cost over €1000, confirmation email is highly detailed, got the e-ticket in less than 5 minutes, website is also easy to use!!

Reply from BudgetAir.nl
Refuse to refund money on a ticket which has already been cancelled by the airline (air india)

Reply from BudgetAir.nl
No refunds from them even when the airline responsible is willing to offer refunds. I would not recommend

Reply from BudgetAir.nl
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.