Wood Finishes Direct Reviews 84,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, competitive pricing, and efficient delivery. Many highlight the ease of ordering, the quality of products, and the helpful advice provided. People frequently mention the speed of delivery, often receiving their orders much faster than expected, even with standard shipping. However, some customers also noted issues with product descriptions not matching real-life results, leading to dissatisfaction with the received item. A few other people also felt that the delivery service could be inconsistent, with some packages being mishandled or delivered to incorrect locations, and there were occasional reports of delayed or incomplete orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality, competitive... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, efficiency, and speed.... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of ordering online and the... See more

Price

Consumers find prices to be very competitive and a significant positive aspect. Many reviewers highlight that... See more

Based on these reviews

Rated 5 out of 5 stars

Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more

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Rated 5 out of 5 stars

This was my second order in as many weeks. The first went astray in courier land but Pam sorted out a replacement in time for me to get my project done before the rain hit. For the second I failed t... See more

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Rated 5 out of 5 stars

I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years. Prices are very competitive, and the produc... See more

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Rated 5 out of 5 stars

Wood Finishes. Thank you once again exceptional ordering system you have I look to see what I need then read the description place my order and hey presto it arrives next day. Now that's incredible se... See more

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Rated 5 out of 5 stars

It's not my first time ordering from WFD, and I'm pleased to say that they continue to offer a 5* experience. Competitive prices and straightforward ordering are a real plus. I ordered late on 30th De... See more

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Rated 5 out of 5 stars

Ordered on a Sunday afternoon and delivered Monday afternoon for just £2.50 extra. Easy to use website, great range of products at very competitive prices. I will definitely continue to use Wood Fi... See more

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Rated 5 out of 5 stars

The advice given about m y wood dye job, was great, better than the manufacturers recommended advice. They have large photos of the colours. They deliver faster than quoted . Don’t look anywhere e... See more

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Rated 5 out of 5 stars

First time I’ve used this company and will definitely use them again. Ordered a 5 Litre tin of paint on a Friday afternoon and it was delivered within 24 hours even though I went for the free economy... See more

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Rated 5 out of 5 stars

Wood Finishes Direct. Best price and free delivery. Peelaway 1 easily the best paint stripper out there. Ok you need to think about the process, the mess you'll make and the tidy up afterwards but the... See more

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Rated 5 out of 5 stars

Easy website to use, good prices, well packaged and excellent delivery times. We chose next day delivery and paint arrived within 24 hours of ordering. We will certainly recommend this company and use... See more

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Rated 5 out of 5 stars

As always Wood Finishes Direct pack their paint really well in custom built packaging and double twinwall boxes securely taped. Speedy delivery and great communication. Just the best, they always a... See more

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Rated 5 out of 5 stars

Easy to dispense & use. We had soil spotting following our dog having an accident on our solid oak flooring. We applied the gel & left for 20mins in which time the staining vanished, so we are del... See more

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Rated 5 out of 5 stars

I ordered Barrettine golden brown wood protector at 15.55 on Sunday, buying it £11 cheaper than B&W (who didn’t have the right colour in stock). So, I paid £10 delivery charge for delivery before 1... See more

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Rated 5 out of 5 stars

A great product that never fails to impress. I have used it many times over the years. Very quick from ordering one afternoon to receiving it the next - less than 24 hours! The cans were packed very s... See more

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Rated 5 out of 5 stars

This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery. I was kept fully informed of when to expect delivery and the items w... See more

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Rated 5 out of 5 stars

The service from Wood Finishes direct is excellent. I ordered items yesterday and received the items this morning, for a small extra fee. They arrived very well packaged, too. Now I can now complete... See more

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Rated 5 out of 5 stars

First time dealing with Wood Finishes Direct. Good price, quick delivery , and really well packaged. Seems like a properly run company , and would not hesitate in using them again.

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Rated 5 out of 5 stars

Always such a great company to order from. We phoned up as we wanted to talk about our potential order as we wanted to ask a couple of questions. We had excellent service and we placed our order there... See more

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Rated 5 out of 5 stars

Easy to place an order, very competitive price. Good comms from supplier throughout. Haven't used the goods yet but have used before so no reason to think there will be any issues this time.

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Rated 5 out of 5 stars

From ordering samples to final product process very easy. Final product order placed on a Saturday and whilst paying for next day delivery did not expect order to arrive on a Sunday but it did …. Deli... See more

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Rated 5 out of 5 stars

This firm provided just the right mix of a paint that I needed. It was economical, ordering was easy with overnight delivery, they were prompt, professional and efficient. Would definately use again.

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Rated 5 out of 5 stars

This is my first purchase with (Wood Finishes Direct) Amazing service, and must say Georgie fantastic to speak too. Service delivery also amazing, and delivery next day for a small charge great. Wi... See more

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Rated 1 out of 5 stars

Promptly delivered, but I don't recall selecting the "deliver to the bottom of a hedge quarter of a mile from the house" option. if I did shouldn't that be a lower cost option than having it delivere... See more

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Rated 5 out of 5 stars

Wow superfast delivery and excellent products! I am beyond impressed with this fabulous company and the first class service. I will absolutely be buying from them again. 5***** all the way!!!

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Rated 5 out of 5 stars

Needed some flooring adhesive, after being let down by another supplier. I needed it the following day by midday but it arrived at 8am! Friendly, helpful and very efficient

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Rated 1 out of 5 stars

I placed the order with b&q as 2.5L dulux trade ultimate walnut which cost £59.99 What I actually received was 1L off teak which I sure wouldn’t ever cost £59.99

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Rated 5 out of 5 stars

Very impressive, again. Good availability, good price, delivered quickly despite me being a cheapskate and not paying for express delivery. They use DPD to deliver, which in my area works well.( I try... See more

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Rated 5 out of 5 stars

Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very mu... See more

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Rated 5 out of 5 stars

Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering, No hassle at all, well done.

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Rated 5 out of 5 stars

Excellent. Next day delivery within the time slot, well informed by email. Well packaged. Because I was buying 5L primer, I didn't have to pay for postage.

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Rated 5 out of 5 stars

Now, this review is subject to change if they bombard me with spam marketing I never signed up for, but the next day delivery is great. My normal supplier, which was a bit cheaper was out of st... See more

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Rated 5 out of 5 stars

Great service during ordering . Kept up to date with the whole process until delivery and after . My order of sikkens was delivered the following day of ordering over the phone .

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Rated 1 out of 5 stars

Horrendous experience. Ordered 5L of paint for over £60. Unfortunately, it was not the right one. I did not take it out of the box that it came in and have enquired about returning it within week of r... See more

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Rated 5 out of 5 stars

Great service, faster than expected delivery. I ordered Fiddes Hard Wax Oil Dead Matt along with a brush and microfibre cloth, and seem to be getting a good finish on oak so far.

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Rated 5 out of 5 stars

The product was easy to order on line. I did not hve to open an account to make the purchase and delivery was within the time frame quoted the time of making the order

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Rated 5 out of 5 stars

A first class service. The paint order arrived within the agreed time frame. I would definitely order paint from Wood finishes again and I would highly recommend them.

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Rated 5 out of 5 stars

Wonderful experience dealing with this company, the fact that you can phone them and speak to someone of a technical nature – and- the technical advice is from obviously from knowledgeable people... See more

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Rated 5 out of 5 stars

Ordered on Sunday morning, paid for next day delivery and it arrived on time. A competitive price was important due to the quantity of wood preserver needed.

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Rated 5 out of 5 stars

Excellent service! Speedy delivery. Hassle free sellers, fab! Thankyou for my paint, wall now completed!

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Rated 5 out of 5 stars

Ordered on Saturday night, turned up Sunday morning even though I didn't pay for that service. Pleasantly surprised. Will use you again.

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Rated 5 out of 5 stars

This company delivers at the speed of light!! They have a fab range of products and I wouldn't go anywhere else for my decorating needs. First Class

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Rated 5 out of 5 stars

Great service ordered yesterday and received today. Plus the price was excellent too. We will be ordering from them again.

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Rated 5 out of 5 stars

Have ordered this product several times. Competitive price. Very quick delivery. Very well packed

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Rated 5 out of 5 stars

Looking to move away from buying on Amazon and found a gem in this company. Competitive pricing, great communications and delivery at the speed of light. Thoroughly recommended.

Company replied

Rated 1 out of 5 stars

⭐☆☆☆☆ Very Disappointed — Misleading Product & Poor Customer Service I ordered Osmo Polyx-Oil from Wood Finishes Direct after carefully checking the description and finish examples... See more

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Rated 5 out of 5 stars

Great website, competitive pricing, goods delivered in great packaging and on time. Perfect. Who needs Amazon?

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Rated 5 out of 5 stars

The product was absolutely excellent however the can itself looked like it had been stamped on and had probably been fortunate not to have burst open.

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Rated 1 out of 5 stars

I ordered 3 containers of 2l of white spirit and after a delay, only 1 has been delivered and I have been charged the full amount. Very dissapointing service, I'd advise you not to trust Wood Finishes... See more

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Rated 5 out of 5 stars

Required items were in stock and delivered promptly. As per previous orders, all good. Excellent products.

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Rated 1 out of 5 stars

Ordered 2 tins of osmo poly oil. Not cheap, but worth it. Unfortunately ordered in satin finish and I required matt. I couldn't send back the opened tin, understandably but requested to send back the... See more

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Rated 1 out of 5 stars

Terrible experience I was sent a can of paint without any indication what colour it is and itsa nothing like what I ordered... the sticker with the colour information had further stickers added that r... See more

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Rated 5 out of 5 stars

Excellent service from Wood Finishes. Been trying to find this paint for a while and it was the only place I could find that stocked it and they didn't try to rip you off pricewise. So pleased with t... See more

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Rated 2 out of 5 stars

Ordered standard Dulux Heritage paint from Wood Finishes Direct. I accept that their website policy states that some paint even if standard is non-returnable. The issue was not the policy... See more

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Rated 5 out of 5 stars

You dispatched my order the same day. The lady I ordered with on the phone was extremely helpful. I must say though DPD couriers are terrible.

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Rated 5 out of 5 stars

Excellent product choice, the size and colour I wanted was in stock and received free next day delivery. Couldn’t ask for more.

Rated 5 out of 5 stars

Order delivered a day early - kept informed all the way through process Much better price than big DIY stores Overall very happy

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Interior Designer
  3. Paint Store
  4. Woodworking Supply Store

Written by the company

Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent customer service

I was having problems ordering on line but it was due to my bank having a system problem
So I rang up and customer service agent sorted it for me I needed the paint ne to day next day and It came next day excellent customer service the agent knew what she was doing she was calm and put me at my ease as I was anoid due to my banks problem she was very pleasant
I wouldn't Hesitate to ring again and I will be using this company again they are cheaper than the likes of Amazon by a long way

3 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Phil,

Thank you for leaving such a lovely review.

We’re delighted to hear you were able to call in and speak to our team to help resolve the issue. We're always at hand to help and guide our customers through the ordering process where we can.

Thanks for the recommendation, we look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Absolutely brilliant delivered next day…

Absolutely brilliant delivered next day free delivery. Very good price. No problems.

4 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi John,

Thank you for your wonderful review.

We’re pleased to hear you were impressed with the service you received from us, including our competitive pricing and the free, fast delivery service-because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Superfast Delivery

Firstly they had the product I wanted in stock, super fast next day delivery, well packaged - spot on.

4 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Alastair,

Thank you for your review.

We’re so pleased to hear you were impressed with our stock selection, safe packaging and speedy delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service

Excellent service, the paint arrived the next day!

4 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi George,

Thank you for your review.

We’re delighted to hear you were impressed with our service and speedy delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Super fast delivery Good product have…

Super fast delivery Good product have used before

15 February 2026
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Lee,

Thank you for your review.

We’re delighted to hear you were impressed with the products you purchased and the speedy delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The paint arrived sooner than expected.

The paint arrived sooner than expected and within the allotted time. Excellent service.

2 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi,

Thank you for your lovely review.

We’re pleased to hear you were impressed with the excellent service and speedy delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Looking to move away from buying on…

Looking to move away from buying on Amazon and found a gem in this company. Competitive pricing, great communications and delivery at the speed of light. Thoroughly recommended.

2 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Tejj,

Thank you for your review.

Thank you for putting us to the test! We’re delighted to hear you were impressed with our competitive pricing and communication. The delivery arrived quickly too which is exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We appreciate your recommendation and look forward to you shopping with us again in future.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Delivered on time

Delivered on time, very pleasant delivery man, delivered with a smile. Thankyou

2 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi,

Thank you for your review.

We’re delighted to hear you were impressed with our fast delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Wood paint order

Excellent service can’t believe how quickly it was despatched. Haven’t used the wood paint yet but am sure it will be great

2 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Ann,

Thank you for your review.

We’re delighted to hear you were impressed with how quickly the paint was dispatched and delivered because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy website 👌

2 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Annette,

Thank you for your review.

We’re delighted to hear you were impressed with our easy to navigate website and fast delivery because that's exactly what we aim for! We're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery. Kept informed every step of the way. Goods beautifully packed.

1 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Jill,

Thank you for your lovely review.

We’re delighted to hear you were impressed with our service and communication throughout the ordering process. Knowing that your order arrived quickly and beautifully packaged is great because that's exactly what we aim for so we're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Paint

Easy to communicate and delivery is on point , Thank you

15 February 2026
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Pan,

Thank you for your review.

We’re delighted to hear you found us easy to communicate with and the delivery speedy because that's exactly what we aim for.

Thank you for the recommendation. We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

A stonking service

A stonking service - these guys go above and beyond. This is the third order I have placed, with super fast delivery. Thanks

28 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Trevor,

Thank you for your wonderful review!

We’re so pleased to hear that you continue to be impressed by our products, services and delivery every time you shop with us.

We really appreciate your recommendation and look forward to helping you again soon.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Very good price

Very good price.Very quick delivery at very reasonable
price.

27 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi David,

Thank you for your review.

We’re delighted to hear you found our pricing competitive and the delivery speedy because that's exactly what we aim for so we're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent from start to finish ,no…

Excellent from start to finish ,no issues at all and such a simple transaction.
Excellent delivery time as well ,very quick plus product was well packaged .
Thanks 👍

25 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had an excellent experience with us, from your order placement to delivery at your door.

We appreciate your recommendation and look forward to helping you again with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

First rate service

First rate service. Easy to find the paint type and tin sizes I wanted, and my order was delivered undamaged and on schedule. It doesn't get better than that.

25 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Tony,

Thank you for your fantastic review.

We’re happy to learn that you were impressed with the excellent service that you received from us recently. Hearing that your order arrived quickly and well packaged is exactly what we aim for so thank you for letting us know.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

I would happily recommend Wood Finishes…

I would happily recommend Wood Finishes Direct as a supplier. I couldn't remember the product that I'd used successfully before but customer services looked back at my order history and cheerfully helped me out. Delivery occurred swiftly after ordering.
Thanks for a very efficient service

26 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Helen,

Thank you for your fantastic review.

We’re delighted to hear our customer services team were able to help and that you were impressed with the overall service from us.

We really appreciate the recommendation!

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent paint, price and delivery

The paint arrived quickly and was extremely well packaged. The best price on my paint as well. Communication was good throughout. I knew when my parcel was being delivered and they use a good delivery company as standard. So I'm very happy with this company and shall be returning again soon. Thanks guys!

24 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Michelle,

Thank you for your fantastic review.

We’re delighted to hear you were happy with the speedy delivery process and communication. Your order arrived quickly and well packaged- that's exactly what we aim for so we're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

First class efficient Company.100% perfect.

This is my first order from this company.First class company and kept me up to date with my order all the way.Very quick delivery considering it was free.Paint arrived extremely well packaged and in perfect condition.I shopped around for this paint and compared to most of them the price I paid was fantastic.I am well pleased with my order from this company.Perfect transaction.I would definitely recommend them,you will not be disappointed.I would buy from them again.

23 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Catherine,

Thank you for your fantastic review.

We’re delighted to hear that you were impressed with our competitive pricing and were happy with the overall service you received from us.

We really appreciate your support and recommendation.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Very fast delivery and all products…

Very fast delivery and all products well packed, in good condition and correct.

23 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi John,

Thank you for your fantastic review.

We’re delighted to hear you were impressed with the speedy delivery. Our warehouse team work hard to ensure every order leaves us quickly and safely to ensure there are no delays in our customers projects so its great to know that this showed through for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

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