Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more
Company replied
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Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!
Unit B, 5 Acre Site, Park Farm Road, CT19 5DS, Folkestone, United Kingdom
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Brilliant parcel arrived next day, in good condition
Many Thanks

Reply from Wood Finishes Direct
When I had previous problems with DPD delivering my order, Marina suggested I use the DPD collection process at my local post office.... absolute game changer, much easier... thanks go to Marina
Very pleased with Wood finishes direct and will continue to buy from them

Reply from Wood Finishes Direct
The product was easy to order on line. I did not hve to open an account to make the purchase and delivery was within the time frame quoted the time of making the order

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
Needed some flooring adhesive, after being let down by another supplier. I needed it the following day by midday but it arrived at 8am!
Friendly, helpful and very efficient

Reply from Wood Finishes Direct
Delivery service is excellent. Customer service is excellent. The osmo 2 inch brush was excellent. The osmo 1 inch brush fell apart but was replaced within 22 hours.

Reply from Wood Finishes Direct
Fantastic service and super quick delivery. Now for a dry day to apply the oil.

Reply from Wood Finishes Direct
Very impressive, again. Good availability, good price, delivered quickly despite me being a cheapskate and not paying for express delivery. They use DPD to deliver, which in my area works well.( I try to steer clear of anyone using EVRI.)

Reply from Wood Finishes Direct
Superb prices and offers...as is the delivery...we are repeat customers...

Reply from Wood Finishes Direct
This was my second order in as many weeks. The first went astray in courier land but Pam sorted out a replacement in time for me to get my project done before the rain hit. For the second I failed to remember to purchase next day delivery but it appears they remembered and it was delivered the next day anyway. Fab service - recommend

Reply from Wood Finishes Direct
Experience with Wood Finishes Direct was good, but the delivery experience with DPD who practically pushed my daughter’s car backwards (newly qualified driver) as she tried to reverse out of our driveway to allow him to leave was a lot less satisfactory.

Reply from Wood Finishes Direct
Easy to order, very fast delivery, ex Excellent customer services.

Reply from Wood Finishes Direct
Have ordered this product several times. Competitive price. Very quick delivery. Very well packed

Reply from Wood Finishes Direct
Very good transaction. Decking oil arrived very quickly, sooner than expected,and we were kept informed all the way. Would recommend.

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
This is the abbreviated version. The full version disappeared whilst I was jumping through a myriad of hoops for Google and Trust Pilot and after half an hour I'm not doing it again.
Simply my package was lost by the carrier who I was unable to contact, none of the options on their app worked. I then rang Wood Finishes and was dealt with politely and efficiently.
Despite this I still had it within 4 days.
Ordered on Sunday morning, delivery slot missed by courier on Monday, no sign of it on Tuesday, Phoned WFD on Wednesday morning, replacement delivered Thursday afternoon. Quite an achievement I'd say, thanks to all concerned.

Reply from Wood Finishes Direct
Pleasant and helpful company to deal with. Ordered paint yesterday and it arrived, as promised today. I know the product will be good as it’s one we’ve used before, but not many companies had the colour or finish in stock that we wanted.

Reply from Wood Finishes Direct
Paint arrived promptly and was left in the safe place I requested. Price was good too. Will use again

Reply from Wood Finishes Direct
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