Wood Finishes Direct Reviews 84,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, competitive pricing, and efficient delivery. Many highlight the ease of ordering, the quality of products, and the helpful advice provided. People frequently mention the speed of delivery, often receiving their orders much faster than expected, even with standard shipping. However, some customers also noted issues with product descriptions not matching real-life results, leading to dissatisfaction with the received item. A few other people also felt that the delivery service could be inconsistent, with some packages being mishandled or delivered to incorrect locations, and there were occasional reports of delayed or incomplete orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality, competitive... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, efficiency, and speed.... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of ordering online and the... See more

Price

Consumers find prices to be very competitive and a significant positive aspect. Many reviewers highlight that... See more

Based on these reviews

Rated 5 out of 5 stars

Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more

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Rated 5 out of 5 stars

This was my second order in as many weeks. The first went astray in courier land but Pam sorted out a replacement in time for me to get my project done before the rain hit. For the second I failed t... See more

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Rated 5 out of 5 stars

I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years. Prices are very competitive, and the produc... See more

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Rated 5 out of 5 stars

Wood Finishes. Thank you once again exceptional ordering system you have I look to see what I need then read the description place my order and hey presto it arrives next day. Now that's incredible se... See more

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Rated 5 out of 5 stars

It's not my first time ordering from WFD, and I'm pleased to say that they continue to offer a 5* experience. Competitive prices and straightforward ordering are a real plus. I ordered late on 30th De... See more

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Rated 5 out of 5 stars

Ordered on a Sunday afternoon and delivered Monday afternoon for just £2.50 extra. Easy to use website, great range of products at very competitive prices. I will definitely continue to use Wood Fi... See more

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Rated 5 out of 5 stars

The advice given about m y wood dye job, was great, better than the manufacturers recommended advice. They have large photos of the colours. They deliver faster than quoted . Don’t look anywhere e... See more

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Rated 5 out of 5 stars

First time I’ve used this company and will definitely use them again. Ordered a 5 Litre tin of paint on a Friday afternoon and it was delivered within 24 hours even though I went for the free economy... See more

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Rated 5 out of 5 stars

Wood Finishes Direct. Best price and free delivery. Peelaway 1 easily the best paint stripper out there. Ok you need to think about the process, the mess you'll make and the tidy up afterwards but the... See more

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Rated 5 out of 5 stars

Easy website to use, good prices, well packaged and excellent delivery times. We chose next day delivery and paint arrived within 24 hours of ordering. We will certainly recommend this company and use... See more

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Rated 5 out of 5 stars

As always Wood Finishes Direct pack their paint really well in custom built packaging and double twinwall boxes securely taped. Speedy delivery and great communication. Just the best, they always a... See more

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Rated 5 out of 5 stars

Easy to dispense & use. We had soil spotting following our dog having an accident on our solid oak flooring. We applied the gel & left for 20mins in which time the staining vanished, so we are del... See more

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Rated 5 out of 5 stars

I ordered Barrettine golden brown wood protector at 15.55 on Sunday, buying it £11 cheaper than B&W (who didn’t have the right colour in stock). So, I paid £10 delivery charge for delivery before 1... See more

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Rated 5 out of 5 stars

A great product that never fails to impress. I have used it many times over the years. Very quick from ordering one afternoon to receiving it the next - less than 24 hours! The cans were packed very s... See more

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Rated 5 out of 5 stars

This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery. I was kept fully informed of when to expect delivery and the items w... See more

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Rated 5 out of 5 stars

The service from Wood Finishes direct is excellent. I ordered items yesterday and received the items this morning, for a small extra fee. They arrived very well packaged, too. Now I can now complete... See more

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Rated 5 out of 5 stars

First time dealing with Wood Finishes Direct. Good price, quick delivery , and really well packaged. Seems like a properly run company , and would not hesitate in using them again.

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Rated 5 out of 5 stars

Always such a great company to order from. We phoned up as we wanted to talk about our potential order as we wanted to ask a couple of questions. We had excellent service and we placed our order there... See more

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Rated 5 out of 5 stars

Easy to place an order, very competitive price. Good comms from supplier throughout. Haven't used the goods yet but have used before so no reason to think there will be any issues this time.

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Rated 5 out of 5 stars

From ordering samples to final product process very easy. Final product order placed on a Saturday and whilst paying for next day delivery did not expect order to arrive on a Sunday but it did …. Deli... See more

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Rated 5 out of 5 stars

This firm provided just the right mix of a paint that I needed. It was economical, ordering was easy with overnight delivery, they were prompt, professional and efficient. Would definately use again.

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Rated 5 out of 5 stars

This is my first purchase with (Wood Finishes Direct) Amazing service, and must say Georgie fantastic to speak too. Service delivery also amazing, and delivery next day for a small charge great. Wi... See more

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Rated 1 out of 5 stars

Promptly delivered, but I don't recall selecting the "deliver to the bottom of a hedge quarter of a mile from the house" option. if I did shouldn't that be a lower cost option than having it delivere... See more

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Rated 5 out of 5 stars

Wow superfast delivery and excellent products! I am beyond impressed with this fabulous company and the first class service. I will absolutely be buying from them again. 5***** all the way!!!

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Rated 5 out of 5 stars

Needed some flooring adhesive, after being let down by another supplier. I needed it the following day by midday but it arrived at 8am! Friendly, helpful and very efficient

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Rated 1 out of 5 stars

I placed the order with b&q as 2.5L dulux trade ultimate walnut which cost £59.99 What I actually received was 1L off teak which I sure wouldn’t ever cost £59.99

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Rated 5 out of 5 stars

Very impressive, again. Good availability, good price, delivered quickly despite me being a cheapskate and not paying for express delivery. They use DPD to deliver, which in my area works well.( I try... See more

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Rated 5 out of 5 stars

Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very mu... See more

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Rated 5 out of 5 stars

Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering, No hassle at all, well done.

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Rated 5 out of 5 stars

Excellent. Next day delivery within the time slot, well informed by email. Well packaged. Because I was buying 5L primer, I didn't have to pay for postage.

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Rated 5 out of 5 stars

Now, this review is subject to change if they bombard me with spam marketing I never signed up for, but the next day delivery is great. My normal supplier, which was a bit cheaper was out of st... See more

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Rated 5 out of 5 stars

Great service during ordering . Kept up to date with the whole process until delivery and after . My order of sikkens was delivered the following day of ordering over the phone .

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Rated 1 out of 5 stars

Horrendous experience. Ordered 5L of paint for over £60. Unfortunately, it was not the right one. I did not take it out of the box that it came in and have enquired about returning it within week of r... See more

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Rated 5 out of 5 stars

Great service, faster than expected delivery. I ordered Fiddes Hard Wax Oil Dead Matt along with a brush and microfibre cloth, and seem to be getting a good finish on oak so far.

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Rated 5 out of 5 stars

The product was easy to order on line. I did not hve to open an account to make the purchase and delivery was within the time frame quoted the time of making the order

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Rated 5 out of 5 stars

A first class service. The paint order arrived within the agreed time frame. I would definitely order paint from Wood finishes again and I would highly recommend them.

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Rated 5 out of 5 stars

Wonderful experience dealing with this company, the fact that you can phone them and speak to someone of a technical nature – and- the technical advice is from obviously from knowledgeable people... See more

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Rated 5 out of 5 stars

Ordered on Sunday morning, paid for next day delivery and it arrived on time. A competitive price was important due to the quantity of wood preserver needed.

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Rated 5 out of 5 stars

Excellent service! Speedy delivery. Hassle free sellers, fab! Thankyou for my paint, wall now completed!

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Rated 5 out of 5 stars

Ordered on Saturday night, turned up Sunday morning even though I didn't pay for that service. Pleasantly surprised. Will use you again.

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Rated 5 out of 5 stars

This company delivers at the speed of light!! They have a fab range of products and I wouldn't go anywhere else for my decorating needs. First Class

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Rated 5 out of 5 stars

Great service ordered yesterday and received today. Plus the price was excellent too. We will be ordering from them again.

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Rated 5 out of 5 stars

Have ordered this product several times. Competitive price. Very quick delivery. Very well packed

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Rated 5 out of 5 stars

Looking to move away from buying on Amazon and found a gem in this company. Competitive pricing, great communications and delivery at the speed of light. Thoroughly recommended.

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Rated 1 out of 5 stars

⭐☆☆☆☆ Very Disappointed — Misleading Product & Poor Customer Service I ordered Osmo Polyx-Oil from Wood Finishes Direct after carefully checking the description and finish examples... See more

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Rated 5 out of 5 stars

Great website, competitive pricing, goods delivered in great packaging and on time. Perfect. Who needs Amazon?

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Rated 5 out of 5 stars

The product was absolutely excellent however the can itself looked like it had been stamped on and had probably been fortunate not to have burst open.

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Rated 1 out of 5 stars

I ordered 3 containers of 2l of white spirit and after a delay, only 1 has been delivered and I have been charged the full amount. Very dissapointing service, I'd advise you not to trust Wood Finishes... See more

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Rated 5 out of 5 stars

Required items were in stock and delivered promptly. As per previous orders, all good. Excellent products.

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Rated 1 out of 5 stars

Ordered 2 tins of osmo poly oil. Not cheap, but worth it. Unfortunately ordered in satin finish and I required matt. I couldn't send back the opened tin, understandably but requested to send back the... See more

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Rated 1 out of 5 stars

Terrible experience I was sent a can of paint without any indication what colour it is and itsa nothing like what I ordered... the sticker with the colour information had further stickers added that r... See more

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Rated 5 out of 5 stars

Excellent service from Wood Finishes. Been trying to find this paint for a while and it was the only place I could find that stocked it and they didn't try to rip you off pricewise. So pleased with t... See more

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Rated 2 out of 5 stars

Ordered standard Dulux Heritage paint from Wood Finishes Direct. I accept that their website policy states that some paint even if standard is non-returnable. The issue was not the policy... See more

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Rated 5 out of 5 stars

You dispatched my order the same day. The lady I ordered with on the phone was extremely helpful. I must say though DPD couriers are terrible.

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Rated 5 out of 5 stars

Excellent product choice, the size and colour I wanted was in stock and received free next day delivery. Couldn’t ask for more.

Rated 5 out of 5 stars

Order delivered a day early - kept informed all the way through process Much better price than big DIY stores Overall very happy

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Interior Designer
  3. Paint Store
  4. Woodworking Supply Store

Written by the company

Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sunday Next day rural midlands delivery

Next day rural midlands delivery on a Sunday for a tenner - arrived by 09:30. Excellent, meant we could continue our decorating project this weekend.

22 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Justin

Thank you for your fantastic review.

We’re delighted to hear you had a great experience with such speedy delivery and we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Fantastic service

Fantastic service

21 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Darren,

Thank you for your review.

We’re so happy to hear that you were impressed with the fantastic service you received when shopping with us.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Very well packed and labelled

Very well packed and labelled I need to try it out before reviewing the product

21 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review.

We’re happy to hear you were pleased by the product and its packaging.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service

Excellent service. Order on Friday afternoon and I had delivery on Saturday morning. Good prices. Thank you

20 February 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Tomek,

Thank you for your fantastic review.

We’re delighted to hear you were impressed with the service from quick delivery to excellent prices- that's exactly what we aim for so we're pleased this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The item arrived earlier than expected…

The item arrived earlier than expected and was perfectly fit for purpose.

20 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Michael,

Thank you for taking the time to leave us a review.

We’re delighted to hear your order arrived earlier than expected and that you were happy with the results.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Paint arrived on time.

Paint arrived on time.

19 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review.

We're pleased your paint arrived on time and that we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The website was very good to navigate…

The website was very good to navigate and I found the prices were reasonable. The delivery service was great just two days from the order to the delivery , the delivery service was very good too, left my order in my safe place.
Would recommend this seller to anyone who wants a bargain and quick service.

18 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Mrs Mackenzie,

Thank you for your fantastic review.

We’re delighted to hear you found the website easy to navigate and that you were impressed with our competitive pricing. Your order arrived quickly and- that's exactly what we aim for so we're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service, price was well below anyone else's and with free delivery absolute great deal. Ordered paint on a Wednesday and economy delivery arrived Thursday morning, perfect. Will definitely use again, well done.

19 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Hazel,

Thank you for your fantastic review.

We’re delighted to hear your order arrived so quickly and that you were impressed with our competitive pricing- that's exactly what we aim for so we're pleased we’ve helped you get the job completed without delay.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The service from Wood Finishes direct…

The service from Wood Finishes direct is excellent. I ordered items yesterday and received the items this morning, for a small extra fee. They arrived very well packaged, too. Now I can now complete the job. Thank you, Wood Finishes Direct

18 February 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Hazel,

Thank you for your fantastic feedback!

We’re delighted to hear your order arrived so quickly and that everything was packaged to your satisfaction. It’s great to know we’ve helped you get the job completed without delay.

We really appreciate your kind words and your support of Wood Finishes Direct

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Gorgeous paint colour and it arrived so…

Gorgeous paint colour and it arrived so fast!

18 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear your order arrived quickly and that you were happy with the paint colour. We always aim to provide a professional, smooth service, so it’s great to know we hit the mark.

Our team are always at hand to help if you need any assistance with future projects.

All the best.
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Next day delivery. Service second to none

Ordered on 16th February and delivered the next day! Great communication, very professional and well packaged. Excellent service. Highly recommended

17 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you so much for your wonderful review.

We’re really pleased to hear your order arrived quickly and that you were happy with the communication and packaging. We always aim to provide a professional, smooth service, so it’s great to know we hit the mark.

Our team are always at hand to help if you need any assistance with future projects.

All the best.
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Amazing Service

This is my first purchase with (Wood Finishes Direct)
Amazing service, and must say Georgie fantastic to speak too.
Service delivery also amazing, and delivery next day for a small charge great.
Will most definatly use again

16 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Mr and Mrs Howard,

Thank you for taking the time to share you experience.

We're pleased to hear that you found the delivery service quick and efficient. We'll be sure to pass a special thanks onto Georgie for you both too.

Georgie and the team are always at hand to help if you need any assistance with future projects.

All the best.
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

A rapid response to my order and…

A rapid response to my order and shipped the same day! Which happened to be a Saturday. The courier sent emails to let me know when to expect my order and it arrived early Monday afternoon. Top marks to all at Wood Finishes Direct

14 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Linda,

Thank you for the fantastic feedback.

We’re delighted to hear your order was processed so quickly, even on a Saturday. It’s great to know you were well‑informed and that your delivery arrived promptly too.

Top marks right back to you for taking the time to share your experience. We truly appreciate your support and are thrilled you chose Wood Finishes Direct!

We look forward to assisting you with your next order.
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent knowledgeable advice

Easy to use website. Excellent knowledgeable advice. Paid £2.50 extra for quicker delivery. Came on time as promised. Excellent packaging for paint.

13 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for your excellent feedback! We’re delighted to hear that you found our website easy to use and that our team’s knowledgeable advice was helpful. We’re pleased that the delivery service arrived right on time and that your paint was packaged securely- that's exactly what we aim for.

We look forward to helping you with your next project.
Sj @ Wood Finishes Direct

Rated 4 out of 5 stars

Delivered on time.

Delivered on time but would have appreciated a little more time to get to the door. As it was two heavy boxes and we are in our eighties it wasn’t easy to move them. Not that the driver would know that. Apart from that delivery was fine. Always use Wood FinishesDirect. Good prices and swift delivery.

15 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Ann,

Thank you for your feedback and for being a loyal Wood Finishes Direct customer- we truly appreciate it.

We’re glad to hear your delivery arrived on time, but we’re sorry that the driver didn’t allow a little more time for you to get to the door, especially with heavier boxes. We understand how challenging that can be. Please do pass this feedback on to DPD so they can help improve the experience for customers in similar situations.

Aside from that, we’re pleased everything else went smoothly and that you continue to choose us for our prices and swift delivery. Thank you again for your continued trust, we’re always here to help.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Speedy delivery and well packaged.

Speedy delivery and well packaged.

14 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Paul,

Thank you for taking the time to leave us a review.

Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.

Do let us know if you need any support or help with future projects, we're happy to guide you through our extensive product range.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

All-round excellence.

Easy-to-use website, a great range at competitive prices, swift despatch of my order (beautifully packed) and delivery within the promised time slot. I could not be more satisfied.

13 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for such a wonderful review!

We’re delighted to hear that you found our website easy to use, our range competitively priced, and your order dispatched swiftly and beautifully packed. It’s great to know your delivery arrived right on time too.

We’re thrilled you’re so satisfied with your experience- feedback like this really means a lot. Thanks again for choosing us, and we look forward to helping you again soon!

All the best,
SJ @ Wood Finishes Direct

Rated 1 out of 5 stars

Terrible experience I was sent a can of…

Terrible experience I was sent a can of paint without any indication what colour it is and itsa nothing like what I ordered... the sticker with the colour information had further stickers added that ripped off the surface of the information label so I have no idea what has been sent and its not the colour I ordered.

13 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review. We're sorry to hear about your experience. So that we can look into this for you, can you please contact our customer services team on hello@wood-finishes-direct.com with your details?

We look forward to getting to the bottom of this and resolving the issues.

SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent quick service

13 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review. We're pleased to learn that you were impressed with the service you received. We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate, and after ordering only yesterday, it arrived today. Exceptional service

12 February 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review.

We're glad to hear that you found our website easy to navigate and that your order arrived in less than 24 hours. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

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