I just wanted to express my thanks for getting my belts delivered out to me today in time for my trip. It was great to be able to speak to someone, ensure availability and delivery times, and then rec... See more
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Company details
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pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.
Contact info
9 Station Field, OX5 1JD, Oxford, United Kingdom
- +44 (0)1865 773709
- customer.services@pampeano.com
- www.pampeano.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy fast delivery packed lovely
Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

Reply from pampeano
Number of purchases - totally happy
I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my fault for not reading the measuring instructions properly…), then the return process and customer service has been great. I already have my eye on our next “acquisitions”…..

Reply from pampeano
Great belt to add to my collection
Great belt to add to my collection, and a superb leather wash bag.
if you live outside UK, don´t order...
update - March 14:
Yesterday, I received a letter from German customs stating that I need to collect the belt from a customs office near the port.
Why has this happened? According to the customs document, the sender provided insufficient information, which is why the package ended up at customs. How is this possible? For a company that ships internationally from the UK, this should be a standard process.
I ordered a belt that was already defective after just a few wears. I returned it, and at first, they wanted to refund my money. However, I explicitly requested a replacement, as this was a Christmas gift for my husband. When I followed up on the replacement, I received a vague response stating that it was at my "collecting point." I never specified a collecting point nor received any information about it. Now I have to answer customs by mail as well. Thank you pampeano for this great service!
I strongly advise against ordering from this company if you live outside the UK. The process is extremely complicated and time-consuming.

Reply from pampeano
IF FOR A SINGLE BUYING TO BE…
IF FOR A SINGLE BUYING TO BE EFFECTIVELY TAKES MORE THAN 30 DAYS, I WOULD NOT SAY THAT IT IS A COMPETENT COMPANY. THREE DISTRIBUTORS INVOLVED.NOT COMPLETED YET. PURE INCOMPETENCE
Please be warned about buying dog…
Please be warned about buying dog collars as they are not fit for purpose
Bought a collar for my lab and within less than a month it started to fray with threads appearing everywhere i
I returned it and requested a refund
Instead I was told I had damaged it by scrubbing it which was completely untrue
Please do not waste your money on a product which is not fit for purpose and a retailer who will not then refund
Worst customer experience I’ve received on what should be a good brand
update - so a load of rubbish from Anna, basically the collar was faulty and defective, hence why it frayed in as little as 2 weeks. PLEASE do not waste your money or time dealing with this company, they just make stuff up to avoid compensating you for a poor product. NB ive added a photo of the collar in my profile picture so you can see how it wears after 2 weeks!

Reply from pampeano
Excellent quality and a truly beautiful…
Excellent quality and a truly beautiful belt.. I have bought many in the past and will continue to do so.
Insanly good quality and so pretty
Ordered wrong size belt for Christmas…
Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were so good keeping me informed. Correct size arrived and is perfect! Will definitely be a returning customer! Thanks again!
Another happy customer
I have now got four of the belts which I love and I also purchased another one with my last order which I gave to my Godson which he really likes.
Very good and fast customer support
Very good and fast customer support
Great quality belts
I Needed a new quality leather belt and pampeano quickly supplied a well crafted and personalised belt, which I selected from their great range, supplied in a neat box. Perfect fit. Sorted!
Excellent service
Excellent service. Ordered a belt for my son for Christmas and realised I had ordered the wrong size 3 working days before Christmas Day. Husband kept that belt so reordered in the correct size and was here within 2 days.
Gorgeous belt and great quality.
Amazing collar for whippet
So happy with my purchase, i have been trying to find a smart collar for my whippet and saw this one. Its perfect, lovely material and very good quality. As always delivery was super quick too !
Contacted their customer service re a…
Contacted their customer service re a customised product query & response was super quick & extremely helpful. Products are a great quality & lovely design.
Well done all, I’ll definitely be buying more items :)
Can’t recommend highly enough
Can’t recommend highly enough.
I’ve bought 6 of their belts and a leather travel bag. The workmanship is fantastic and their customer service went above and beyond with their help. I’m well pleased.
Happy repeat customer
This is my 3rd Pampeano purchase. I come back because I love the quality. Stunning collar for our gorgeous lab. So well made. I'm currently browsing laptop bags.....
Best customer service I have ever received
Absolutely brilliant, responsive, helpful service from this company, highly recommended, their products are second to none and so is their customer service .
I love my 2 belts
I love my 2 belts.
Always get nice comments when wear them.
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