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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and attractive designs. Many people are delighted with the efficient delivery service, often highlighting its speed and the beautiful packaging. The overall service experience is frequently described as excellent, with consumers appreciating the seamless process from order to receipt. However, some customers also noted issues with customer service, describing it as disappointing or poor. These individuals reported problems such as unhelpful responses, difficulties with returns or exchanges, and dissatisfaction regarding how product faults were handled.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers frequently praise... See more

Quality

Consumers find quality to be positive, often describing products as "top drawer" and "highest quality." Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers found the service... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Based on these reviews

Rated 5 out of 5 stars

I just wanted to express my thanks for getting my belts delivered out to me today in time for my trip. It was great to be able to speak to someone, ensure availability and delivery times, and then rec... See more

Rated 5 out of 5 stars

I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my f... See more

Company replied

Rated 5 out of 5 stars

My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!

Company replied

Rated 5 out of 5 stars

What a quality product! It is as genuine as they say and we are overwhelmed how nice the dog collar and bracelets are. You can feel the quality on first touch. I would definitely recommend for anyone... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... See more

Company replied

Rated 1 out of 5 stars

Poor customer service! Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. Th... See more

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Rated 1 out of 5 stars

Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wr... See more

Company replied

Rated 1 out of 5 stars

I ordered three belts from Pampeano at the beginning of December as Christmas presents. Two of the belts were the wrong size, so I returned them on 27th December, requesting an exchange for a l... See more

Company replied

Rated 1 out of 5 stars

I started my Christmas shopping at the beginning of November as my husband was expecting a major operation and wanted to get organised. I bought a belt from this company, having purchased one for... See more

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Rated 5 out of 5 stars

Fabulous service so quick and efficient. Arrived so beautifully packaged and presented in a lovely protective bag and box. Love the personalised initials stamped into the strap. Best of all .... I lo... See more

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Rated 5 out of 5 stars

My husband has had a Pampeano belt for several years now and he loves it, the quality is great and always look really lovely and different to most belts on the market. I have recently purchased anot... See more

Company replied

Rated 5 out of 5 stars

Lovely smart matching collar and lead for my Labrador Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart... See more

Company replied

Rated 5 out of 5 stars

I’ve recently bought four new collars for our dogs which look fantastic on them. Thankyou for the very speedy delivery and excellent customer service also to advise on the perfect colour match. These... See more

Company replied

Rated 5 out of 5 stars

My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!

Company replied

Rated 5 out of 5 stars

I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.

Company replied

Rated 5 out of 5 stars

I first seen Pampeano products on John Lewis website when looking for a new belt and immediately loved the look and style of their belts Unfortunately for whatever reason John Lewis we... See more

Rated 5 out of 5 stars

We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake

Company replied

Rated 5 out of 5 stars

The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

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Rated 5 out of 5 stars

The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!

Company replied

Rated 4 out of 5 stars

I have purchased from Pampers many times, for gifts, personally and for my dogs. I have always found the products lovely and made well and get many complements. On my most recent purchase there wa... See more

Company replied

Rated 5 out of 5 stars

Great website - easy to navigate. Order processed immediately and shipped fast. Product arrived in a box and a paper carry bag (as if I purchased in a store) - a nice touch. Well done.

Company replied

Rated 5 out of 5 stars

Fabulous collar. We had the xxl for our Labrador. They come up a tad small although he’s a big dog ! Fits him well doesn’t move the other collar rubber the fur off but it’s growing back now this on... See more

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Rated 5 out of 5 stars

Very well crafted and beautiful bag and purse set. Each item individually packaged in a branded cotton bag and in a high quality box. A very special gift.

Company replied

Rated 5 out of 5 stars

Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

Company replied

Rated 5 out of 5 stars

My belt is of such good quality, as are the leather accessories I ordered. The shipping was quick and the products arrived packaged beautifully. Will be buying again!

Rated 5 out of 5 stars

LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.

Company replied

Rated 5 out of 5 stars

I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!

Company replied

Rated 5 out of 5 stars

Great quality belts! Order the surprise leather belt and received a beautiful tan leather belt. Worth the money and feels built to last.

Company replied

Rated 5 out of 5 stars

Really fantastic satchel ordered for my boyfriend. The quality is AMAZING. Couldn’t recommend highly enough

Rated 5 out of 5 stars

I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

Company replied

Rated 5 out of 5 stars

Beautiful collar and lead - both are of great quality. Thank you for a super speedy delivery 😊

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Rated 5 out of 5 stars

Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x

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Rated 5 out of 5 stars

Quality soft leather product great style and service. Very functional and hard wearing.

Company replied

Rated 5 out of 5 stars

Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .

Company replied

Rated 5 out of 5 stars

Great quality products for 2 legged and 4 legged animals, and speedy delivery. I love the belts and collars.

Company replied

Rated 5 out of 5 stars

Really good belt and lovely leather. Colours are great on my jeans

Company replied


Company details

  1. Leather Goods Store
  2. Leather Goods Wholesaler

Written by the company

pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very happy fast delivery packed lovely

Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

8 April 2025
Unprompted review
pampeano logo

Reply from pampeano

Thanks so much for your lovely review. We hope your son loves his gifts.

Rated 5 out of 5 stars

Number of purchases - totally happy

I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my fault for not reading the measuring instructions properly…), then the return process and customer service has been great. I already have my eye on our next “acquisitions”…..

28 March 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your lovely review. So please you are happy with our service and with your purchases. :)

Rated 1 out of 5 stars

if you live outside UK, don´t order...

update - March 14:
Yesterday, I received a letter from German customs stating that I need to collect the belt from a customs office near the port.

Why has this happened? According to the customs document, the sender provided insufficient information, which is why the package ended up at customs. How is this possible? For a company that ships internationally from the UK, this should be a standard process.
I ordered a belt that was already defective after just a few wears. I returned it, and at first, they wanted to refund my money. However, I explicitly requested a replacement, as this was a Christmas gift for my husband. When I followed up on the replacement, I received a vague response stating that it was at my "collecting point." I never specified a collecting point nor received any information about it. Now I have to answer customs by mail as well. Thank you pampeano for this great service!

I strongly advise against ordering from this company if you live outside the UK. The process is extremely complicated and time-consuming.

11 March 2025
Unprompted review
pampeano logo

Reply from pampeano

We are so sorry that you are having these issues. It's very unusual. We send hundreds of parcels internationally every week and have never come across this issue before. As you are not wanting to collect the parcel, we will wait for it to be returned to us. As soon as it does, we will action you a full refund. This is not how we work as a company and once again, I can only apologise that your parcel got stopped by customs. I am currently investigating this issue with that courier as everything was processed correctly at our end.

Rated 1 out of 5 stars

Please be warned about buying dog…

Please be warned about buying dog collars as they are not fit for purpose
Bought a collar for my lab and within less than a month it started to fray with threads appearing everywhere i
I returned it and requested a refund
Instead I was told I had damaged it by scrubbing it which was completely untrue
Please do not waste your money on a product which is not fit for purpose and a retailer who will not then refund
Worst customer experience I’ve received on what should be a good brand
update - so a load of rubbish from Anna, basically the collar was faulty and defective, hence why it frayed in as little as 2 weeks. PLEASE do not waste your money or time dealing with this company, they just make stuff up to avoid compensating you for a poor product. NB ive added a photo of the collar in my profile picture so you can see how it wears after 2 weeks!

10 February 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback. After inspection of your collar, we found that there was no (high friction) wax on the threads on the top surface but that the wax remains on the underside. This means that the thread doesn't have its natural friction and so will be less resistant to the dog scratching which may be what has happened here. The leather is also badly scratched all across the top surface but not the underside which is why a colleague suggested scrubbing had occurred. As you have said it was not scrubbing, it is unclear what has caused the damage on one surface only and we are sorry that you are unhappy. Given the nature of the damage, we are unable to refund this product; we have offered a complete, complimentary repair, an offer which still stands, and will return the collar to an excellent condition. We would like to do this to prove to you our integrity in the matter.

Rated 5 out of 5 stars

Ordered wrong size belt for Christmas…

Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were so good keeping me informed. Correct size arrived and is perfect! Will definitely be a returning customer! Thanks again!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great quality belts

I Needed a new quality leather belt and pampeano quickly supplied a well crafted and personalised belt, which I selected from their great range, supplied in a neat box. Perfect fit. Sorted!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a belt for my son for Christmas and realised I had ordered the wrong size 3 working days before Christmas Day. Husband kept that belt so reordered in the correct size and was here within 2 days.
Gorgeous belt and great quality.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing collar for whippet

So happy with my purchase, i have been trying to find a smart collar for my whippet and saw this one. Its perfect, lovely material and very good quality. As always delivery was super quick too !

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Contacted their customer service re a…

Contacted their customer service re a customised product query & response was super quick & extremely helpful. Products are a great quality & lovely design.
Well done all, I’ll definitely be buying more items :)

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

Can’t recommend highly enough.
I’ve bought 6 of their belts and a leather travel bag. The workmanship is fantastic and their customer service went above and beyond with their help. I’m well pleased.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer

This is my 3rd Pampeano purchase. I come back because I love the quality. Stunning collar for our gorgeous lab. So well made. I'm currently browsing laptop bags.....

6 September 2024
Unprompted review

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