RUPERT KEANE

Hi Rupert, we're happy to hear that you found our agents helpful and friendly. We do indeed also provide a live customer support chat function in the app, we'd love to help you anytime you reach out to us via the app! :)

We appreciate your feedback and would like to clarify a few points regarding your recent review.

It is important to note that we completed a complimentary repair on your collars as a gesture of goodwill, and they have since been returned to you. This is our standard practice for any items under 1 year old. Additionally, we can confirm that the collars were thoroughly inspected prior to dispatch and were found to be free of defects at the time they left our premises.

Upon their return, we observed a level of wear that is highly unusual given the short three-week period in which the items were in your possession. This degree of wear is not consistent with what we typically see in such a timeframe.

We remain committed to providing quality products and service, and we welcome the opportunity to discuss any concerns you may have directly.

Good afternoon Rupert,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Hello Rupert,

Thank you so much for taking the time to leave us this feedback!

Jemima
Customer.relations@apc-overnight.com

Dear Rupert,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money, so we wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we are on the right track. We are thrilled that you loved your experience; our team will be happy to read what you wrote. They remember speaking with you and are looking forward to doing so again soon.

Best regards,
Adriana
The Flagstone Team

Thanks very much for leaving a review Rupert. We're pleased to hear that you're happy with everything! 🤝

Thank you for your 5* review, we love to hear your feedback.

Regards,
Danielle

Hello Mr Keane. Appreciate you leaving us a review. Brilliant to hear of our speedy and efficient service. We do advise on costs though before any work is carried out without obligation hence we take pride in ourselves on the professional service we give customers which we hope is worth every penny. Do remember to keep your receipt safe as that will be your guarantee if anything happens in the 5 year period. Thanks again and have a great day! Regards.