I just wanted to express my thanks for getting my belts delivered out to me today in time for my trip. It was great to be able to speak to someone, ensure availability and delivery times, and then rec... See more
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Company details
Written by the company
pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.
Contact info
9 Station Field, OX5 1JD, Oxford, United Kingdom
- +44 (0)1865 773709
- customer.services@pampeano.com
- www.pampeano.co.uk
Replied to 100% of negative reviews
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My second belt,still exceptional
My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!

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The belts are incredible quality
The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!

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Gorgeous products and fab customer care
My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!

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Amazing customer service
I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!

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LOVE these belts
LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.

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We love both dog collars we’ve bought…
We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake

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Great quality
Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .

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I’ve bought dog leads in matching…
I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.

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Really good belt
Really good belt and lovely leather. Colours are great on my jeans

Reply from pampeano
Poor customer service!
Poor customer service!
Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. They have refused to just send me the loops after 10mins of explaining the issue and asked for the collar back leaving the dog without a collar I even offered to pay full price for a new one and to send the old one back then just complete a refund which they refused. She was very rude and impatient when I was explaining. Saying how it’s not her problem and speak to someone who cares. Extremely rude and will never buy anything from them again.

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Dog Collar
Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x

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Great quality belts
Great quality belts!
Order the surprise leather belt and received a beautiful tan leather belt.
Worth the money and feels built to last.

Reply from pampeano
I received excellent and personal…
I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

Reply from pampeano
Poor quality poor service
Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wrote to CEO but no response. WARNING - only walk dogs when dry and don't go near wet grass!! Or better still, avoid. Looks like I am not the only Trust pilot review with fray problems. The poor service really let's this business down - what does it cost to refund, a bag of dog food?
REPLY. Pretty standard reply if you read other reviews. They didn't bother to reply to my email on the dogs NOT going into water, nor did the CEO want to respond and yet they welcome further opportunity to discuss. Then talk to me or is this for Trust pilot viewers? These faults happened to both collars within 3 weeks and they refer to a complimentary repair as a gesture of goodwill! Your service has been left wanting Pampeano CEO.

Reply from pampeano
The Travel bag in black leather is a…
The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

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Lovely smart matching collar and lead…
Lovely smart matching collar and lead for my Labrador
Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart my dog looks with her new collar and lead
Excellent service from the company and excellent presentation Will definitely use again

Reply from pampeano
Guess it's a dog collar but I will get a matching belt..
Delivery was rapid, communication was accurate, and then product is well made and attractive.

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