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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and attractive designs. Many people are delighted with the efficient delivery service, often highlighting its speed and the beautiful packaging. The overall service experience is frequently described as excellent, with consumers appreciating the seamless process from order to receipt. However, some customers also noted issues with customer service, describing it as disappointing or poor. These individuals reported problems such as unhelpful responses, difficulties with returns or exchanges, and dissatisfaction regarding how product faults were handled.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers frequently praise... See more

Quality

Consumers find quality to be positive, often describing products as "top drawer" and "highest quality." Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers found the service... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Based on these reviews

Rated 5 out of 5 stars

I just wanted to express my thanks for getting my belts delivered out to me today in time for my trip. It was great to be able to speak to someone, ensure availability and delivery times, and then rec... See more

Rated 5 out of 5 stars

I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my f... See more

Company replied

Rated 5 out of 5 stars

My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!

Company replied

Rated 5 out of 5 stars

What a quality product! It is as genuine as they say and we are overwhelmed how nice the dog collar and bracelets are. You can feel the quality on first touch. I would definitely recommend for anyone... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... See more

Company replied

Rated 1 out of 5 stars

Poor customer service! Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. Th... See more

Company replied

Rated 1 out of 5 stars

Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wr... See more

Company replied

Rated 1 out of 5 stars

I ordered three belts from Pampeano at the beginning of December as Christmas presents. Two of the belts were the wrong size, so I returned them on 27th December, requesting an exchange for a l... See more

Company replied

Rated 1 out of 5 stars

I started my Christmas shopping at the beginning of November as my husband was expecting a major operation and wanted to get organised. I bought a belt from this company, having purchased one for... See more

Company replied

Rated 5 out of 5 stars

Fabulous service so quick and efficient. Arrived so beautifully packaged and presented in a lovely protective bag and box. Love the personalised initials stamped into the strap. Best of all .... I lo... See more

Company replied

Rated 5 out of 5 stars

My husband has had a Pampeano belt for several years now and he loves it, the quality is great and always look really lovely and different to most belts on the market. I have recently purchased anot... See more

Company replied

Rated 5 out of 5 stars

Lovely smart matching collar and lead for my Labrador Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart... See more

Company replied

Rated 5 out of 5 stars

I’ve recently bought four new collars for our dogs which look fantastic on them. Thankyou for the very speedy delivery and excellent customer service also to advise on the perfect colour match. These... See more

Company replied

Rated 5 out of 5 stars

My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!

Company replied

Rated 5 out of 5 stars

I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.

Company replied

Rated 5 out of 5 stars

I first seen Pampeano products on John Lewis website when looking for a new belt and immediately loved the look and style of their belts Unfortunately for whatever reason John Lewis we... See more

Rated 5 out of 5 stars

We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake

Company replied

Rated 5 out of 5 stars

The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

Company replied

Rated 5 out of 5 stars

The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!

Company replied

Rated 4 out of 5 stars

I have purchased from Pampers many times, for gifts, personally and for my dogs. I have always found the products lovely and made well and get many complements. On my most recent purchase there wa... See more

Company replied

Rated 5 out of 5 stars

Great website - easy to navigate. Order processed immediately and shipped fast. Product arrived in a box and a paper carry bag (as if I purchased in a store) - a nice touch. Well done.

Company replied

Rated 5 out of 5 stars

Fabulous collar. We had the xxl for our Labrador. They come up a tad small although he’s a big dog ! Fits him well doesn’t move the other collar rubber the fur off but it’s growing back now this on... See more

Company replied

Rated 5 out of 5 stars

Very well crafted and beautiful bag and purse set. Each item individually packaged in a branded cotton bag and in a high quality box. A very special gift.

Company replied

Rated 5 out of 5 stars

Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

Company replied

Rated 5 out of 5 stars

My belt is of such good quality, as are the leather accessories I ordered. The shipping was quick and the products arrived packaged beautifully. Will be buying again!

Rated 5 out of 5 stars

LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.

Company replied

Rated 5 out of 5 stars

I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!

Company replied

Rated 5 out of 5 stars

Great quality belts! Order the surprise leather belt and received a beautiful tan leather belt. Worth the money and feels built to last.

Company replied

Rated 5 out of 5 stars

Really fantastic satchel ordered for my boyfriend. The quality is AMAZING. Couldn’t recommend highly enough

Rated 5 out of 5 stars

I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

Company replied

Rated 5 out of 5 stars

Beautiful collar and lead - both are of great quality. Thank you for a super speedy delivery 😊

Company replied

Rated 5 out of 5 stars

Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x

Company replied

Rated 5 out of 5 stars

Quality soft leather product great style and service. Very functional and hard wearing.

Company replied

Rated 5 out of 5 stars

Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .

Company replied

Rated 5 out of 5 stars

Great quality products for 2 legged and 4 legged animals, and speedy delivery. I love the belts and collars.

Company replied

Rated 5 out of 5 stars

Really good belt and lovely leather. Colours are great on my jeans

Company replied


Company details

  1. Leather Goods Store
  2. Leather Goods Wholesaler

Written by the company

pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My second belt,still exceptional

My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!

5 August 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your continued support. We're thrilled to hear your first belt is still going strong after 5 years. It's great to know you're enjoying the quality and versatility—here's to many more years of wear!

Rated 5 out of 5 stars

The belts are incredible quality

The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!

27 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your wonderful feedback! We're delighted to hear you’re happy with the belts and collars—and that your dogs are looking extra smart! It means a lot to us that you appreciated the quality, packaging, and smooth service.

Rated 5 out of 5 stars

Gorgeous products and fab customer care

My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!

31 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for the lovely message. We’re so happy to hear you’re thrilled with your belt and bag. Delighted you enjoyed the quality and service — we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Amazing customer service

I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!

24 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your kind words! We’re so pleased our customer service team could help you quickly with the size change – and even happier to hear the belt was perfect in the end. We hope it made a great gift, and we really appreciate you choosing Pampeano!

Rated 5 out of 5 stars

LOVE these belts

LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.

23 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your wonderful review! We're delighted to hear you're loving the belts and how versatile they are – from casual jeans to a smart clinic look. It’s great to know the colours, quality, and delivery all hit the mark too. We really appreciate your support!

Rated 5 out of 5 stars

We love both dog collars we’ve bought…

We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake

30 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your kind words! We're delighted to hear you love your Pampeano dog collars – each one is crafted with care and character, so it’s wonderful to know they’ve found a good home. We're also glad our customer service team could assist you quickly with the sizing issue. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Great quality

Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .

25 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your lovely review! It truly means a lot to hear your kind words. We're so glad you had a great experience, and we really appreciate you taking the time to share it.

Rated 5 out of 5 stars

Review

Great product-fast delivery.
I can only highly recommend.

27 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your lovely review! We're so glad you had a great experience, and we really appreciate you taking the time to share it.

Rated 5 out of 5 stars

I’ve bought dog leads in matching…

I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.

1 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your lovely review! It truly means a lot to hear your kind words. We're so glad you had a great experience, and we really appreciate you taking the time to share it.

Rated 5 out of 5 stars

Really good belt

Really good belt and lovely leather. Colours are great on my jeans

26 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for the lovely review! We're so glad you’re happy with the belt and that the colours go great with your jeans. It means a lot that you took the time to share your feedback!

Rated 1 out of 5 stars

Poor customer service!

Poor customer service!
Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. They have refused to just send me the loops after 10mins of explaining the issue and asked for the collar back leaving the dog without a collar I even offered to pay full price for a new one and to send the old one back then just complete a refund which they refused. She was very rude and impatient when I was explaining. Saying how it’s not her problem and speak to someone who cares. Extremely rude and will never buy anything from them again.

7 July 2025
Unprompted review
pampeano logo

Reply from pampeano

Hello, please can you tell the truth when leaving a review. I, myself spoke to you and asked you to send over some photos of the issue. I asked you this numerous times but you were reluctant to do so. I explained to you that I would need to see evidence of the issue at which point, we could either offer a repair or a replacement. At no point did I say I did not care. You suggested that you did not have another collar for your dog to wear, I simply said that in order to repair or replace we would need the collar. This is common pratice for a company to see proof of an issue before moving forward and offering a remedy. For further confirmation, the call was recorded.

Rated 5 out of 5 stars

Dog Collar

Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x

21 June 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you so much for your lovely review! We're thrilled to hear you’re happy with the dog collar and our service. It means a lot to us—sending tail wags and thanks your way! 🐾 x

Rated 5 out of 5 stars

Great quality belts

Great quality belts!

Order the surprise leather belt and received a beautiful tan leather belt.

Worth the money and feels built to last.

30 May 2025
Unprompted review
pampeano logo

Reply from pampeano

Thanks so much for taking a chance on our mystery selection — we're so glad you loved it! It's always fun putting those together, and hearing your positive feedback truly makes our day. 💫 Thanks again for your support!

Rated 5 out of 5 stars

I received excellent and personal…

I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

20 May 2025
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your lovely review. Enjoy your beautiful pampeano belt!

Rated 1 out of 5 stars

Poor quality poor service

Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wrote to CEO but no response. WARNING - only walk dogs when dry and don't go near wet grass!! Or better still, avoid. Looks like I am not the only Trust pilot review with fray problems. The poor service really let's this business down - what does it cost to refund, a bag of dog food?

REPLY. Pretty standard reply if you read other reviews. They didn't bother to reply to my email on the dogs NOT going into water, nor did the CEO want to respond and yet they welcome further opportunity to discuss. Then talk to me or is this for Trust pilot viewers? These faults happened to both collars within 3 weeks and they refer to a complimentary repair as a gesture of goodwill! Your service has been left wanting Pampeano CEO.

1 May 2025
Unprompted review
pampeano logo

Reply from pampeano

We appreciate your feedback and would like to clarify a few points regarding your recent review.

It is important to note that we completed a complimentary repair on your collars as a gesture of goodwill, and they have since been returned to you. This is our standard practice for any items under 1 year old. Additionally, we can confirm that the collars were thoroughly inspected prior to dispatch and were found to be free of defects at the time they left our premises.

Upon their return, we observed a level of wear that is highly unusual given the short three-week period in which the items were in your possession. This degree of wear is not consistent with what we typically see in such a timeframe.

We remain committed to providing quality products and service, and we welcome the opportunity to discuss any concerns you may have directly.

Rated 5 out of 5 stars

The Travel bag in black leather is a…

The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

5 May 2025
Unprompted review
pampeano logo

Reply from pampeano

Many thanks for the review. We're so happy that you are pleased with your bag. :)

Rated 5 out of 5 stars

Lovely smart matching collar and lead…

Lovely smart matching collar and lead for my Labrador
Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart my dog looks with her new collar and lead
Excellent service from the company and excellent presentation Will definitely use again

14 April 2025
Unprompted review
pampeano logo

Reply from pampeano

Thanks so much for your lovely review. We'd really love to see some photos of your doggy with the lead and collar looking all smart.

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