Anon

I ordered three belts from Pampeano at the beginning of December as Christmas presents. Two of the belts were the wrong size, so I returned them on 27th December, requesting an exchange for a larger size.
Unfortunately, one of the belts was out of stock in the size I needed, and I was offered a credit note instead. I asked for a refund, as I do not want a credit note—it feels unfair that because Pampeano failed to have the item in stock, I’m left with store credit I didn’t ask for. I already have two belts from them, so I have no use for a credit note.
The customer service has been disappointing. Their returns policy is particularly unreasonable—no refunds if an item is returned after two weeks, even during Christmas. I sent my return back only three weeks after purchase, and yet they refused to issue a refund, even though the lack of stock was entirely their fault.
It also took them 10 days to acknowledge receipt of my return, which is far too long. When returning items, customers should be notified promptly that their parcel has arrived.
All in all, a very poor experience. I would not buy from this company again. Do not use this

I returned the item on 29th December ( the first date I could post it after Christmas) and it was delivered on 30th December NOT 8th January. It was only on 8th January that you acknowledged receipt of the returned item. I purchased two belts from you already, one of the belts you cannot exchange for another size, surely you can give a refund for one out of the three belts I purchased? Do you not want happy customers?

Great products, delivery was quick.

If I could give it zero stars I would. I bought a pair of jeans that needed adjusting so selfridges said they would do this and send the trousers to my house. 3 weeks later, 5 emails, 5 phone calls later. I still haven’t received my trousers. Nobody at selfridges is taking responsibility, the customer services is disjointed. Every person I speak to is telling to email, phone someone else and I still haven’t got the trousers. Don’t trust this company, the customer services is shambolic.

I ordered items over two weeks ago. The wrong tracking info was sent. Everytime I emailed I was sent the same link that didn’t work. After 4 emails I was then send a link for a different courier. This one also didn’t work. You cannot call this company as the WhatsApp number on their website doesn’t work. I finally received the order but I have returned it straight away. I hope I receive my refund asap…as they have already had my money for so long. I won’t be using this company anymore, the Delivery time is too long and I don’t linke dealing with websites whose phone number doesn’t work.