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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and attractive designs. Many people are delighted with the efficient delivery service, often highlighting its speed and the beautiful packaging. The overall service experience is frequently described as excellent, with consumers appreciating the seamless process from order to receipt. However, some customers also noted issues with customer service, describing it as disappointing or poor. These individuals reported problems such as unhelpful responses, difficulties with returns or exchanges, and dissatisfaction regarding how product faults were handled.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers frequently praise... See more

Quality

Consumers find quality to be positive, often describing products as "top drawer" and "highest quality." Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers found the service... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Based on these reviews

Rated 5 out of 5 stars

I just wanted to express my thanks for getting my belts delivered out to me today in time for my trip. It was great to be able to speak to someone, ensure availability and delivery times, and then rec... See more

Rated 5 out of 5 stars

I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my f... See more

Company replied

Rated 5 out of 5 stars

My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!

Company replied

Rated 5 out of 5 stars

What a quality product! It is as genuine as they say and we are overwhelmed how nice the dog collar and bracelets are. You can feel the quality on first touch. I would definitely recommend for anyone... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... See more

Company replied

Rated 1 out of 5 stars

Poor customer service! Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. Th... See more

Company replied

Rated 1 out of 5 stars

Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wr... See more

Company replied

Rated 1 out of 5 stars

I ordered three belts from Pampeano at the beginning of December as Christmas presents. Two of the belts were the wrong size, so I returned them on 27th December, requesting an exchange for a l... See more

Company replied

Rated 1 out of 5 stars

I started my Christmas shopping at the beginning of November as my husband was expecting a major operation and wanted to get organised. I bought a belt from this company, having purchased one for... See more

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Rated 5 out of 5 stars

Fabulous service so quick and efficient. Arrived so beautifully packaged and presented in a lovely protective bag and box. Love the personalised initials stamped into the strap. Best of all .... I lo... See more

Company replied

Rated 5 out of 5 stars

My husband has had a Pampeano belt for several years now and he loves it, the quality is great and always look really lovely and different to most belts on the market. I have recently purchased anot... See more

Company replied

Rated 5 out of 5 stars

Lovely smart matching collar and lead for my Labrador Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart... See more

Company replied

Rated 5 out of 5 stars

I’ve recently bought four new collars for our dogs which look fantastic on them. Thankyou for the very speedy delivery and excellent customer service also to advise on the perfect colour match. These... See more

Company replied

Rated 5 out of 5 stars

My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!

Company replied

Rated 5 out of 5 stars

I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.

Company replied

Rated 5 out of 5 stars

I first seen Pampeano products on John Lewis website when looking for a new belt and immediately loved the look and style of their belts Unfortunately for whatever reason John Lewis we... See more

Rated 5 out of 5 stars

We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake

Company replied

Rated 5 out of 5 stars

The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

Company replied

Rated 5 out of 5 stars

The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!

Company replied

Rated 4 out of 5 stars

I have purchased from Pampers many times, for gifts, personally and for my dogs. I have always found the products lovely and made well and get many complements. On my most recent purchase there wa... See more

Company replied

Rated 5 out of 5 stars

Great website - easy to navigate. Order processed immediately and shipped fast. Product arrived in a box and a paper carry bag (as if I purchased in a store) - a nice touch. Well done.

Company replied

Rated 5 out of 5 stars

Fabulous collar. We had the xxl for our Labrador. They come up a tad small although he’s a big dog ! Fits him well doesn’t move the other collar rubber the fur off but it’s growing back now this on... See more

Company replied

Rated 5 out of 5 stars

Very well crafted and beautiful bag and purse set. Each item individually packaged in a branded cotton bag and in a high quality box. A very special gift.

Company replied

Rated 5 out of 5 stars

Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

Company replied

Rated 5 out of 5 stars

My belt is of such good quality, as are the leather accessories I ordered. The shipping was quick and the products arrived packaged beautifully. Will be buying again!

Rated 5 out of 5 stars

LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.

Company replied

Rated 5 out of 5 stars

I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!

Company replied

Rated 5 out of 5 stars

Great quality belts! Order the surprise leather belt and received a beautiful tan leather belt. Worth the money and feels built to last.

Company replied

Rated 5 out of 5 stars

Really fantastic satchel ordered for my boyfriend. The quality is AMAZING. Couldn’t recommend highly enough

Rated 5 out of 5 stars

I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

Company replied

Rated 5 out of 5 stars

Beautiful collar and lead - both are of great quality. Thank you for a super speedy delivery 😊

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Rated 5 out of 5 stars

Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x

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Rated 5 out of 5 stars

Quality soft leather product great style and service. Very functional and hard wearing.

Company replied

Rated 5 out of 5 stars

Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .

Company replied

Rated 5 out of 5 stars

Great quality products for 2 legged and 4 legged animals, and speedy delivery. I love the belts and collars.

Company replied

Rated 5 out of 5 stars

Really good belt and lovely leather. Colours are great on my jeans

Company replied


Company details

  1. Leather Goods Store
  2. Leather Goods Wholesaler

Written by the company

pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

No accountability when quality is substandard

After years of our entiring family wearing Pampeano belts, this one was dissapointment. Obviously the hand stitching was defective and unraveled in 5 places on the third time wearing. Pampeano refuses to replace - said they were snags caused by wearer. If one or even two places I might give them that - but 5 different spots - NO! They would extend a courtesy repair if I pay to send to UK from the UAE (paid $100 USD) where it was delivered to. Unfortunately they will NOT stand behind the product! So CAN NOT and WILL NOT recommend them nor buy from them again. POOREST customer service I have encountered in years!

12 June 2024
Unprompted review
pampeano logo

Reply from pampeano

As you have explained, you have many belts of ours with no issues. Whether this belt is defective or something has happened to it, we can not know until we have seen it.
I have reviewed the correspondence and can see that we offered to repair or replace once we received the belt. We explained that we are unable to collect it from Panama where you are on holiday which you are not happy about. We explained that we would gladly resolve it for you when you are back in the UK. Without physically having the product we are unable to move forward.
The offer remains to resolve it for you once we have it.
Might I politely remind you to be courteous to the team at pampeano as the manner in which you have written to the customer services team is not helpful to the situation.

Rated 5 out of 5 stars

I love my skinny pampeano belt

I love my skinny pampeano belt, beautiful colours, soft leather, a good quality product for sure.
Fits really well around my waist despite me being on the chubby, doesn’t move around and dig, feels very comfortable to wear.
Looking forward to more colours in the skinny belt.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

I bought two belts and am really…

I bought two belts and am really pleased with the service and excellent quality. The colours and feel are brilliant. Thank you very much.

5 June 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, we are delighted you are happy with the products and service. Look forward to tempting you to add to the collection.

Rated 5 out of 5 stars

This is the second head collar I've…

This is the second head collar I've brought for my mare, they are truly stunning. I get comments all the time asking where I have brought mine from. The size very true to fit and the quality is outstanding. I might need to buy myself a belt to match!

14 May 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, we are thrilled you are now considering a matching belt

Rated 5 out of 5 stars

I wasn’t sure what size collar for my…

I wasn’t sure what size collar for my dog I rang Pampeano the lady couldn’t have been more helpful,so I ordered what she recommended and it’s perfect. The service was prompt. The collar is beautiful I cannot recommend this company any higher a great experience. An added bonus I got a £10 discount on a next purchase so have ordered the matching lead.
Thank you so much Pampeano .

14 May 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your lovely feedback. We are delighted that our team were able to assist you with your purchase.

Rated 5 out of 5 stars

Great Belt

This is my second purchase from Pampeano. I love the quality of the belt. It will be a part of my wardrobe for many years to come.

12 April 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your review, we look forward to tempting you again with our range of ;products

Rated 5 out of 5 stars

Great belt, great service

Website and order process was simple and easy to use and the belt and dog collar are of exceptional style and quality.

27 March 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, delighted you found the whole process straightforward and appreciate the quality of our product

Rated 5 out of 5 stars

Great product & Customer Service

I’ve bought 5 belts from Pampeano and the quality is fantastic. Also the customer service is second to none.
They sent me out the wrong belt so I contacted their CS and spoke to Mel. She arranged the correct belt to be sent out straight away. No messing, no fuss, just proper good service.
I would totally recommend purchasing from Pampeano and I will continue to do so when I see another belt which takes my fancy.

27 March 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, it really is appreciated. Great to see that the team were able to resolve this promptly for you.

Rated 5 out of 5 stars

Great all round experience.

Great choice of beautiful belts on an easy to use Web site.
Very speedy delivery.
Belt purchased was a present so the addition of the recipient's initials made it extra special.
Lovely, good quality belt that is unusual made an excellent gift.
Will buy again.

24 February 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, we are delighted you are happy with your product and our service

Rated 5 out of 5 stars

Top quality product

Top quality product, beautifully made, nicely packaged & quick delivery.

7 March 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, it really is appreciated

Rated 5 out of 5 stars

Great quality belts and a super…

Great quality belts and a super selection of colours made better by the option to design your own.

7 March 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your feedback, we love being able to make these custom belts and seeing the great designs that are chosen

Rated 5 out of 5 stars

I love my dog’s collar

I love my dog’s collar, it fits perfectly and on our daily walks he gets a lot of positive comments especially the different pieces of different sections. Will recommend your company when people ask. Thank you

2 March 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your review, it is lovely to read that your collar is receiving so many comments and thank you for the recommendation

Rated 5 out of 5 stars

I ordered the mystery belt as a gift…

I ordered the mystery belt as a gift for my son in law. We measured his old belt as per the Pampeano instructions. The belt arrived beautifully packaged, a great fit and a nice choice of colours- a dark blue and pale pink.
I would recommend the mystery belt.

5 February 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your review and feedback, it is much appreciated. Look forward to tempting you with more of our products

Rated 5 out of 5 stars

Beautiful belt and super helpful…

Beautiful belt and super helpful customer service (@Mel). If thinking about getting it… GET IT

10 February 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your lovely feedback, delighted you are pleased with the product and the service.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience
I must say, a very nice company to purchase from with top quality product and no issues with international delivery!

22 January 2024
Unprompted review
pampeano logo

Reply from pampeano

Thank you for your review, we really do appreciate it. Great to hear that the service was so straightforward for our international customers

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - had an issue with delivery (not Pampeano’s fault), and Mel from the customer care team was able to sort my problem quickly, easily, and with no fuss. This is the way to retain customers, and I will definitely be buying again in future. Goes without saying, the belts are wonderful quality, and look absolutely fantastic. Highly recommend.

12 January 2024
Unprompted review
pampeano logo

Reply from pampeano

Hi Benjamin, thank you for your review. We are delighted we were able to quickly resolve the delivery issue and that you are very pleased with your belts. Best regards, pampeano customer services

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