Shortland Horne Reviews 149

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Lovely staff with great local knowledge. Good communication via email and messaging but thankfully no app! Loved the photos and marketing, house under offer quickly and Shortland Horne respected our w... See more

Rated 5 out of 5 stars

We have used Shortland Horne estate agents more than once and they gave excellent service each time. Would especially like to mention Shelley who deals with after sales, she always followed up on any... See more

Rated 5 out of 5 stars

O’Flanagan Homes have used Shortland Horne for over 20 years to market & sell our developments in Coventry & Warwickshire.The whole team led by Laura and Will are experts in their field, who also dem... See more

Rated 5 out of 5 stars

It is always a great property buy with Shortland horne. Andrew Griffin's expertise in negotiation was invaluable during the purchase of our property. His knowledge of local market trends allowed him t... See more

Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Auctioneer
  6. Real Estate Rental Agency

Written by the company

Shortland Horne is an award-winning Estate & Letting Agent based in Coventry. With over 150 years combined local experience, we are Coventry and Warwickshire's leading Estate Agents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely staff with great local…

Lovely staff with great local knowledge. Good communication via email and messaging but thankfully no app! Loved the photos and marketing, house under offer quickly and Shortland Horne respected our wishes throughout. Whole thing felt quite personal and respectful of family wishes.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly team

We just moved in a house rented and managed by them and they have been absolutely lovely throughout. They also left a box of chocolate, a small bottle of champagne, and a welcome note in the kitchen, which we found when we got there. Amazing service! Thank you!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

100% would recommend

I sold my house with Shortland Horne last year. Sue and her team were great at getting things done quickly. The sale of my house was very efficient and when there were issues with my purchase (not through shortland Horne) Sue and her team would chase this up for me on my behalf.
Communication was great!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Sold House

Sold House. Excellent Service and Customer Care from ALL the team. Smooth process throughout. Always at the end of a phone if needed. Totally Recommend!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have sold two properties with Shortland Horne and would readily recommend them.
Thank You for the excellent, polite, friendly, helpful and efficient service provided by Sue, Rich, Emily and the team.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, honest and very helpful from my initial phone call through the valuation, viewings and subsequent sale. Couldn't have asked for more, thanks to the whole team

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor communication

Advertising a property that’s not actually available for purchase. We made an offer after viewing and it took a whole week to be told they already have a buyer in place. Very Poor communication.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I bought my new house through Shortland Horne and had an excellent experience. I dealt with Laura who helped me every step of the way with sharing advice, chasing solicitors and the upward chain and so on. It was invaluable during a very stressful time. I sold my own house through Purplebricks - never again! I always struggled to get hold of them and felt on my own, whereas Shorthand Horne it was great. Thank you!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Polite, Professional and Proactive

Richard and the team have been amazing and extremely proactive in selling our property.
It was not the most straightforward sale, but Richard and the team acted positive and professional throughout.
Such a wonderful company to work with and highly recommend Shortland Horne.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience so far. I moved to Warwick from Norfolk without knowing the area well and Laila and the team were so helpful and supportive throughout the process.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The Unparalleled Estate Agent

Shortland Horne are nothing short of excellent. This reputable and leading estate agent goes above and beyond in all their endeavours with meticulous attention to detail. From clear communication, property updates, consistency, the team have been such a special part of a smooth sale. I wholeheartedly cannot praise the outstanding service of Shortland Horne enough. With sincere thanks to them all!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Responsive, ethical and client focused experience

I am an executor for a family estate in Coventry and live outside the UK. As part of these duties, I had to sell a house in Coventry so needed an agent that I trusted to be both ethical and responsive and could work with me long distance. I chose Shortland Horne to market & sell the house -Chris Gale and Jerell Hendricks did a good job of getting it positioned well on the market and we had lots of viewings and a fast offer. Once we moved into the contract process, I found Shelley Frain to be a great partner to help nudge things along and keep me informed in very timely way. We successfully completed the sale in July and I am so thankful for their professionalism, responsiveness and focus on my needs as their client. Would highly recommend this team.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

A professional service for landlords

I am very impressed with the property management service provided. Clear communication throughout, easy and quick solutions to any hurdles, and overall very professional interactions with all staff members I spoke to. They were able to make the whole experience as stress free as possible.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Shortland Horne

Shortland Horne were very professional with the sales and marketing. However, they exceeded all expectations when it came to the conveyancing process. Shelley was a fantastic contact and facilitated the conveyancing which became tricky at times.
I wouldn't hesitate to recommend the Coventry Team.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is the first time we have used Shortland Horne. Our 2 contacts were Andy (Sales) and Shelley (Aftersales) Both were very professional, knowledgeable and courteous. Communication was excellent. They took responsibility for keys and viewings and kept us informed throughout the whole process. Shelley went above and beyond, liaising with our buyers and solicitors, keeping us informed every step of the way.Would definitely recommend Shortland Horne from our positive experience.

28 March 2025
Unprompted review
Rated 4 out of 5 stars

Superb

Excellent service from laila keep up with the good work.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I was extremely impressed with everyone’s support throughout the sale process

I was extremely impressed with Shortland Horne services. Chris valued my late mother’s house for probate and kept in touch with me until it was ready to go on the market. He provided expert advice on what to value the property at. When the house was on the market the Sales Team provided regular updates on viewings. They also took responsibly for the keys and viewings as I live a distance away from the house. When I received offers they provided expert guidance on what one to accept through looking at different factors. Finally Linda in the After Sales Team provided support during the completion process. Thank you for excellent communication throughout the process. It was great to work with such friendly and professional people.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be more grateful to Linda…

I couldn't be more grateful to Linda and Will at Shortland Horne for their exceptional support during the sale of my home. Despite several challenges along the way, they remained dedicated, professional, and incredibly helpful. Their proactive approach and constant communication made all the difference, ensuring we navigated through everything smoothly. Thank you, Linda and Will, for your outstanding service and commitment. I highly recommend Shortland Horne for their exceptional team!

5 March 2025
Unprompted review

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