Professional
Professional, honest and very helpful from my initial phone call through the valuation, viewings and subsequent sale. Couldn't have asked for more, thanks to the whole team
15 December 2025
Unprompted review
SW
Steve W
United Kingdom
Reviews
Review of Shortland Horne
Review of Heart of England Co-op Funerals
Dad's funeral arrangements
Jack and the team (both in office and at the service) at Ansty Road were brilliant with a perfect combination of knowledge, respect and compassion.
It's an incredibly stressful and daunting experience but they made it as simple as possible and were supportive throughout the whole thing.
20 December 2023
Reply from Heart of England Co-op Funerals
Dear Steve,
Thank you for taking the time to leave us a review and your kind words of praise for Jack and his colleagues.
I am pleased that they delivered exceptional client service to you at this difficult time and I will be sure to pass on your thanks to all those involved at our Ansty Road office.
Kind regards,
Darryl Smith – General Manager
Review of World of Books
Book order
Quick, straightforward ordering, the book was exactly as stated as was delivery. Very professional service, thanks very much.
10 January 2023
Review of E.ON UK
Extremely difficult to contact via…
Extremely difficult to contact via phone, waited over an hour without answer on consecutive days, no email address and queries service responded after 5 days without understanding the query!
13 April 2021
Reply from E.ON UK
Hi Steve, I'm sorry about this. I know the phone wait times haven't been ideal and we're doing all we can to get the hold time within 10 minutes - which it should be this week.
I'd recommend connecting with us via Live Chat here; https://www.eonenergy.com/contact.html
We're also pretty active on Facebook/Twitter so if you send us a message on there we'll be happy to help :) Can take up to 24 hours for a reply.
Thanks, Matt
Review of Lekto Woodfuels
Great product
Great product, does what it's supposed to do and easy to use. Fast service but our order was split and delivered on different days so had to wait in twice which seems an odd way of doing things - hence 4 stars.
13 November 2020
Reply from Lekto Woodfuels
Hi Stewe,
Thank you for the lovely feedback,
I am glad you like Lekto Wood Fuel products,
All parcels left warehouse at the same time,
Sometimes they get split up during the transition, I am sorry this happen to your order,
Have a great weekend,
Elena
Review of Heart of England Co-op Funerals
Ansty Road branch
Staff at Ansty Road branch were superb, providing support and guidance throughout. This is always an emotional experience but made more so with the current Corvid 19 restrictions. Tina, Siobhan & Nadine helped us get through a difficult time, thank you so much.
19 May 2020
Unprompted review
Reply from Heart of England Co-op Funerals
Your feedback is greatly appreciated Steve, thank you for taking the time.
I am sorry that due to the current Covid-19 situation that perhaps we were not able to provide all of the options that many families would normally want or expect at this sad time.
Darryl Smith - General Manager