John Payne Residential Reviews 152

The team at JP were so accommodating and supportive in our house buying experience. There was no aggressive sales pitch, just effort and support to help us find the right home for us- which Karen did!

The most helpful people you could ever wish to deal with in the very stressful process of buying a house. Very highly recommended.

We had a really positive experience working with William from John Payne during our purchase. From start to finish, he was responsive, professional in his communication, and always clear and transparent with the information we needed to make decisions confidently.

Buying a home can be stressful at times, but William offered timely support whenever questions or challenges came up, which made the whole process feel much smoother and more manageable. We particularly appreciated how approachable and proactive he and Karen were.

Thank you, William and the John Payne team, for your support throughout our journey. We would happily recommend your services to others.

Another positive experience dealing with John Payne, Blackheath. Particular thanks to Karen for getting my Mum’s purchase over the line. I have dealt with the team over many years and they have always delivered.

Outstanding service from start to finish. Professional, responsive, and genuinely cared about getting the best outcome for us. The whole process was smooth thanks to Will and Richard . Highly recommend!

Selling my flat has been far more complex than it should have been, with legal issues, delays, and complications that would have derailed a less capable estate agent. Throughout it all, the team remained professional, responsive, and pragmatic. Particular credit to Will and Karen.

Communication was generally very good — particularly when things became difficult — and they were proactive in chasing solicitors, keeping the chain together, and managing buyer expectations during what could easily have collapsed the sale. Their experience really showed when problems arose, and I always felt they were working hard to protect my position rather than simply pushing for a quick deal.

The process itself was stressful and protracted (through no fault of theirs), and given the challenges involved, I don’t believe many agents would have handled it better.

If you’re selling a property with complications rather than a straightforward transaction, I’d have confidence in recommending them.

Very good experience. Karen and Oliver were always helpful, approachable and supportive. Would certainly recommend.

All of the staff at John Payne, Blackheath were courteous and highly professional. Selling one’s home is stressful and to have helpful and experienced people along side to guide and help you through the process is so important. The staff, particularly Karen who gave us such strong support throughout, were always on hand when needed and gave their all to see us complete the sale. We are very grateful for all their efforts and highly recommend them to others considering selling their home. They won’t disappoint you.

Helpful and informative but an expensive service that it seems you can’t do without. Found us a second buyer when first withdrew. Regular updates of progress during sale process were reassuring.

As a first time buyer, I had a fantastic experience with John Payne. Karen and William were incredibly proactive, transparent, and you could tell they had great communications with the vendor so things could move quickly. I felt a level of integrity that I didn’t experience with other agents during my viewings process, eg Hamptons. I am so grateful to John Payne for my beautiful first home!

Zero results in over a month on the market with John Payne. Communication was poor, constantly having to chase updates and feedback.

Chris and the team in the Lee branch got us to completion in record time and kept us informed and updated throughout the progress. Thank you!

We recently exchanged contracts on our flat sale and onward house purchase, where all parties were with John Payne, Blackheath. We have been working with Will and Karen there for some time, and both really excelled in all steps of the transactions. We were impressed with their buyer base and also ongoing proactive coordination among all the parties. We would highly recommend them, they know this patch of London very well and will be great partners to work with on your buying and selling endeavours.

We bought our house through John Payne Blackheath and, 20 years on, we have just sold it through them. You just can't beat local market knowledge.

I had an extremely disappointing experience with John Payne Estate Agents during the attempted purchase of a property at Grayswood Avenue, Chapelfields, Coventry.

After five months of preparation, correspondence, and costs, the sellers (she knows who she is) abruptly withdrew from the agreed sale, leaving me with significant financial loss and distress. Throughout the process, I acted in good faith and even agreed to pay 50% of a survey on a cracked bay window in their property, despite having no obligation to do so, simply to keep things moving, and because the seller literally begged for help, putting her solicitor, the intermediary, in a very uncomfortable position.

Communication from the seller to her solicitor was consistently slow, with responses taking up to a week at a time. The seller initially had a house to buy, but that fell through. She later said she would still proceed with the sale and stay with a family relative, but this option also failed. My suggestion for a short-term rental arrangement after completion (to help both parties complete and give her family accommodation during the festive season) was apparently never passed on, according to her solicitor, which only added to the delay and confusion.

Most concerning was the behaviour of Vanessa Millward, one of John Payne’s representatives. She was unhelpful, dismissive, and lacked basic customer service skills. In one call, she openly stated that the sellers’ withdrawal, and her lost commission, were my fault, which was both unprofessional and inappropriate. I told Ms Millward I didn’t like her tone of voice; when she asked what I said, I repeated that I didn’t like her tone. From our first interaction, her attitude was cold and, at times, arrogant rather than supportive.

The entire experience felt biased toward the seller and left me questioning the firm’s professionalism and impartiality. I have since raised a formal complaint with Mr John Payne himself and the Coventry Branch Manager but have not heard back. I also requested reimbursement for the costs I incurred due to their mishandling and poor communication, but there has not even been the courtesy of acknowledging my dissatisfaction.

In my opinion, John Payne Estate Agents failed to act with fairness, care, or transparency. Based on my experience, I would never use or recommend this agency again.

We would highly recommend John Payne estate agents who helped us sell our property. They kept us well informed at every step in the process and provided good counsel throughout the different stages. We really felt like they cared which made a huge difference to us !

Wow! Excellent!!! Just want to thank all the team for their continuous hard work with selling our house and working for a quick sale. The team are so lovely! Each and everyone works so hard to get everything moving and keep you in the loop. Thanks so much for everything!!

Fantastic work from Chris and Alexandra at the Lee branch. Really efficient service, and found tenants for my rental property at short notice. Great professional service too from Alice in their Pre-Tenancy team. Very pleased, and would definitely recommend over other Estate Agents.

Appreciated Karen from John Payne support navigating a tricky market and some complexity with our property.
In the end we had 2 offers and have just closed our sale, which Karen supported until the end (not easy given a not very good solicitor in the mix - Karen had to play more of a role than an estate agent usually would).
Recommend a John Payne for Blackheath sales.

The chaps at the John Payne Lee office are tremendous - in particular Will. Always on time, courteous and attentive, Will showed us multiple properties until we found the one we ended up buying. He took the initiative to suggest properties we may like, followed up after viewings and was generally always there when needed. A pleasure to work with.