Shortland Horne Reviews 149

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovely staff with great local knowledge. Good communication via email and messaging but thankfully no app! Loved the photos and marketing, house under offer quickly and Shortland Horne respected our w... See more

Rated 5 out of 5 stars

We have used Shortland Horne estate agents more than once and they gave excellent service each time. Would especially like to mention Shelley who deals with after sales, she always followed up on any... See more

Rated 5 out of 5 stars

O’Flanagan Homes have used Shortland Horne for over 20 years to market & sell our developments in Coventry & Warwickshire.The whole team led by Laura and Will are experts in their field, who also dem... See more

Rated 5 out of 5 stars

It is always a great property buy with Shortland horne. Andrew Griffin's expertise in negotiation was invaluable during the purchase of our property. His knowledge of local market trends allowed him t... See more

Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Auctioneer
  6. Real Estate Rental Agency

Written by the company

Shortland Horne is an award-winning Estate & Letting Agent based in Coventry. With over 150 years combined local experience, we are Coventry and Warwickshire's leading Estate Agents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shortland Horne gave us exceptional service

We were quite nervous about choosing an estate agent as we had not moved for 33 years. However Chris made us feel confident straight away that they would do a good job for us. Chris was very friendly and put us at ease, and we soon had many prospective buyers coming to view. On the day of completion in January Linda very kindly looked after us giving us coffee while we waited for the release of the keys. Great service!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

What a pleasure dealing with the team…

What a pleasure dealing with the team at Shortland Horne. Efficient and friendly people, who made my move a pleasure from start to finish. Well done rental team, it was a pleasure working with you to get into my new home. Thanks for everything.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased my first home with Shortland Horne and received fantastic service from Shelley, with regular updates and clear communication throughout the process. I really appreciated the check-ins by phone and email and had a smooth and positive experience from start to finish.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Shelley and the team

Shelley’s professionalism, knowledge and dedication has made the entire process a positive experience.
Thank you Shelley you have gone above and beyond….always there to answer questions and support me.
The entire team at Shortland Horne are a pleasure. Zx

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I contacted Shortland Horne for a valuation on my property, within an hour I received a call and a valuation appointment was made for the following day. Andy attended my property, he was lovely to talk with, he spoke openly about the valuation and the processes involved with selling my property, which was very reassuring. It was a pleasure to deal with Andy and I will certainly be using Shortland Horne for the sale of my home.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend, Outstanding Service

Outstanding Service from Shortland Horne and Especially from Reece, super friendly and hard working, put my house up for sale and within two weeks it was sold. Can see why they are the best in the business! Highly recommend.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been using them for years

I’ve been using them for years. Always First class service from start to finish. Communications were excellent and always prompt attention to any queries. Took care of everything for us. Great staff. Good advice. Would use the company again without a shadow of doubt.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Shortland Horne give great service.

We have used Shortland Horne estate agents more than once and they gave excellent service each time. Would especially like to mention Shelley who deals with after sales, she always followed up on any queries promptly, she is friendly, approachable and nothing seemed too much. Thank you again!

3 October 2024
Unprompted review
Rated 4 out of 5 stars

Professional and supportive

The vauer was very professional and actually valued my property higher than other agents. not only that, SLH acheived the asking price for me and kept me well informed of progress from offer to completion.

6 August 2024
Unprompted review
Rated 4 out of 5 stars

Chris was very professional and…

Chris was very professional and personable. He understood what we wanted, liked and listened . We never felt under pressure. We really valued the continuity Chris provided in communicating our wishes and needs. Reece also helped and always returned our calls ensuring good communication.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team I have seen serval reviues…

Amazing team I have seen serval reviues before and the bad once are wrong , ok some do not get the house but you ppl need to understand is nothing to do with agancy is lanlord decision. I had amazing service from Laila and Page informed me whole steps tried to find me a good housing helped me with application showed me properties with no issues explained all from step by step. I ask a lot of questions 🙈 and they answered and informed me with no issues at all . Perfect agancy even if I will not get a house I still with pleasure recommend this agancy they care about ppl not numbers :)

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from the team from…

Great experience from the team from start to finish. We have had a great experience with Shortland Horne and this has been because of Linda. Linda was able to communicate effectively throughout our whole journey. Linda has excellent Communication Skills and has kept us up-to-date. 
She has a friendly, but very Professional manner.
The whole experience with shortland horne has been amazing for purchasing our first property. They made us feel at ease with buying our first home and we completed within 9 weeks. Highly recommend.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

They do exactly what they promise.

After looking at several other local agents I knew I had chosen the right one after meeting with Andy who was both confident and knowledgeable. Offer accepted within a few weeks and always kept up to date on progress. I am now happy to say that the sale completed. Would definitely use them again.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

No transparency

No transparency, offer was made on a property but
Not informed about best and final offers invited at a later date

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Agent

Paige helped me find my first rental property! She was fantastic from start to finish. I was always kept informed throughout the whole process, and her in depth knowledge made the whole experience easier. Can’t recommend her enough!

21 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look