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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effective insulation properties. Many appreciate the ability to easily customize items and the availability of spare parts, which extends product life and reduces waste. The ordering process is frequently described as straightforward, with a clear and user-friendly website, and delivery services are generally fast and efficient. However, some customers experienced issues with delivery, including missing packages or extended waiting times. A few people also found the website navigation cumbersome, especially when trying to select different colors or customize products. There were also isolated instances of products arriving with minor defects or personalization errors.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the durability, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high product quality, noting that... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

People report positive experiences with order. Many customers praise the fast and smooth purchase process,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy, comfortable, and... See more

Based on these reviews

Rated 5 out of 5 stars

Dopper offers a tool on their website that makes it very easy to find the part of the bottle you wish to replace. I think it is brilliant that any part of the Dopper drink bottles can be ordered separ... See more

Company replied

Rated 5 out of 5 stars

My husband has his Dopper for years and it is still as good as new. The design does not go out of style and the whole idea and sustainable approach behind the brand is just something everyone should s... See more

Company replied

Rated 5 out of 5 stars

Great product, easily customizable! My first Dopper I have still in use almost daily for over 10 years, just now I bought a new cub+cap with my name on it so I can use it for another 10+ years. I ow... See more

Company replied

Rated 5 out of 5 stars

I already had a Dopper-bottle, of which I was very content. Due to the extremely warm weather and the fact I was going to a festival and would have to stand and dance in said weather, I needed an ins... See more

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Rated 5 out of 5 stars

Best customer experience I‘ve ever had! Delivery so fast and customer Service online directly available and reacting to all requests! I love my new bottle perfect design and very high product quality.... See more

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Rated 5 out of 5 stars

Super good service from Dopper. The cap of my stainless steel bottle didn't seal properly anymore and I sent them a video showing this was most likely a factory error. I could not find the proof of... See more

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Rated 5 out of 5 stars

I'm extremely impressed by Dopper. The colours are beautiful, and the bottles are completely leak-proof. I also like that you can drink from the bottle in the usual way or use the cup. You get excelle... See more

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Rated 5 out of 5 stars

We found the site, located the products we needed to rejuvenate our existing dopper bottles, ordered them and they were sent to us efficiently and without delay. The service was excellent.

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Rated 5 out of 5 stars

DHL didn't deliverd my package, but the customer service helped me to get a new one sent. It is a birthday present for my daughter so i am very happy that the service is this great. Thank you customer... See more

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Rated 3 out of 5 stars

Cumbersome to navigate between colours of same bottle. You have to go back 2 or 3 pages to select another colour. That should be an easy fix. Delivery rate for other countries in Europe are ridiculous... See more

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Rated 5 out of 5 stars

Super fast delivery, great quality as always, we got the first bottle as a present and we have been buying this out for friends and family ever since.

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Rated 5 out of 5 stars

Easy to navigate, found what i needed, check out process went pretty smooth. Delivery was timely. I got my items in good condition, packaging was nice, too.

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Rated 1 out of 5 stars

I ordered the Dopper insulated for almost 40 euro and only received a bottle. When I wanted to order the missing accesoires it is way more expensive then ordering the whole package in one. This compan... See more

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Rated 5 out of 5 stars

Clear and easy-to-use website. I think it’s great you can order all sorts of replacement products for the Doppler bottles. In that way, I’ll use it even longer and have no need to buy another drinking... See more

Company replied

Rated 5 out of 5 stars

I tried to buy a new cup for my 8 year old Dopper water bottle. It was leaking as the seal had come off. Dopper very happily delivered a new cup and cap to Denmark for free! Very good service. I c... See more

Company replied

Rated 5 out of 5 stars

You solved my 'drinking in the car' problem. No more spilling with the flip straw ( not even when you hit a bump). Ordering is very easy, enough diferent payment options. Your site is easy to browse... See more

Company replied

Rated 5 out of 5 stars

It was great that the replacement parts were available for purchase, allowing the part of the bottle that was broken to be easily replaced, without having to throw away the whole bottle because of one... See more

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Rated 5 out of 5 stars

Dopper is a bottle with a simpel design, made of good materials, to fill with water out of the water tap, over and over again! No more use of plastic bottles! 💪👍😃

Company replied

Rated 1 out of 5 stars

if your hold the company to their eco-image, the return policy is a joke. i needed a spare cup, did the "quiz" (i'm not an expert on dopper products) and accidentally ordered the wrong cup. there's no... See more

Company replied

Rated 5 out of 5 stars

I ordered a unique accessory piece for my existing dopper bottle. The product arrived quickly and in good quality. I love that I can make my bottle unique, everyone who sees it is amazed at how cool i... See more

Company replied

Rated 5 out of 5 stars

Easy mechanism to choose and personalize the bottles. Many languages available to make the purchase process more accessible for customers. Purchase process goes fast and smooth.

Company replied

Rated 5 out of 5 stars

Fast delivery, very good quality and still using it. I put hot drinks like tea or water and in the next morning it's still warm.

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Rated 5 out of 5 stars

I have been using Dopper bottles since 2019 and i think they’re the best! What i love more is that you can properly clean all parts individually. They are easy to carry and very stylish

Company replied

Rated 5 out of 5 stars

Very fast delivery. Smile on my friends face, when she got her personalized bottle- priceless <3

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Rated 5 out of 5 stars

Very easy and intuitive to search for the right bottle. Detailed descriptions about the products. Fast enough delivery.

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Rated 5 out of 5 stars

I loved the possibility of buying a spare part and the shipping was super fast. I'm very satisfied with the service

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Rated 5 out of 5 stars

The website is easy to navigate, the choice of colours is very good and the mission is of course so very good and needed.

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Rated 5 out of 5 stars

Really nice service and end product. I got two metal personalized bottles and am very happy with the result

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Rated 1 out of 5 stars

I ordered June 22, the transaction went through, have never received a DHL/ GLS tracking number. It is June 30 today. Currently waiting for the support team to help!!

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Rated 5 out of 5 stars

great metal cover. It fulfills the requirements as the plastic one was more difficult to clean

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Rated 5 out of 5 stars

Amazing design and quality! Very handy! Quick delivery. My only issue, no delivery to Greece :(

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Rated 5 out of 5 stars

Easy to order, everything is super clear, great value for the price, was delivered extremely fast!

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Rated 5 out of 5 stars

First of all great that Dopper sells spare parts. Quiz help to find the right right one for your bottle. Follow up on delivery. Overall great product and service!

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Rated 5 out of 5 stars

Great quality of bottles and great service. The forgot to sent 1 bottle, and they corrected this immediately

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Rated 4 out of 5 stars

Was waiting for the Dopper glass water bottle, but it seems that this article will not return. Let the buyers know what you are working on and when an article can't be delivered or the production will... See more

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Rated 5 out of 5 stars

good quality, fast delivery. the customizations look really good, I wish I did for all.

Company replied

Rated 5 out of 5 stars

Quick response and speedy delivery with high product quality (I ordered a customized bottle anyway)

Company replied

Rated 5 out of 5 stars

Simple, colourful and fun way of shopping. Products look great to with the personalisation.

Company replied

Rated 1 out of 5 stars

I never got a message about the order being sent, on the website it states that delivery to the country where I ordered to is within 5 days, it has been around three weeks now and I received a message... See more

Company replied

Rated 2 out of 5 stars

The bottles are great, unfortunately the cup of my wife's bottle broke. So she ordered new one following the instructions and questions on the website, but the cup that arrived was too small. I though... See more

Company replied

Rated 5 out of 5 stars

Solid and beautiful Gives people statement why to buy dopper,and it works.

Company replied

Rated 3 out of 5 stars

The first contact at the telephone wasn't the best. The delivery was very quick, but the image was printed with an interruption. So there were good things and things that could be improved. Still Dopp... See more

Company replied

Rated 5 out of 5 stars

I can order a cap apart from a bottle. Thats nice, mine broke, so i dont have to order a whole new bottle again. And its not that expensive as i tought.

Company replied

Rated 5 out of 5 stars

Love my new thermos bottle, less plastic, colder drink and ocassionally tea

Company replied

Rated 3 out of 5 stars

The bottle that I have received has a little dint on the bottom of it and the lettering has started to come off just a few days after regular use. Still does the job but for the price I would expec... See more

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Rated 2 out of 5 stars

Had too wait two weeks. Something went wrong at Dopper. But if i didn’t call I would never find out. For two weeks waiting they good give a little attention

Company replied

Rated 3 out of 5 stars

Reordering an amazing product but the site isn’t easy to navigate on a phone. Buttons aren’t working as well as I would expect from a big company as Dopper.

Company replied

Rated 1 out of 5 stars

I had to call 4 times to get my parcel. I got 4 different people to answer my calls but finally after 2,5 weeks I got it. Not so nice.

Company replied

Rated 4 out of 5 stars

It was easy. But I just have some difficulty in customization I selected both pattern and text. On the bottle it showed only text I was worried that pattern might not be added I kept on checking. By p... See more

Company replied

Rated 5 out of 5 stars

I bought my dopper bottle in Italy. As soon as my niece saw it, she wanted one. I love the shape of it and the quantity of time my water keeps fresh!

Company replied


Company details

  1. Fashion Accessories Store
  2. Outdoor Sports Store
  3. Sporting Goods Store

About Dopper

Written by the company

Dopper

Dopper exists to solve something, not sell something.

We exist to solve the problems caused by packaged water, and the pollution it creates in our world's waters.

We are here to end packaged water.

We do this by getting people to drink tap water, by stopping companies from selling packaged water, and by lobbying governments to ban it altogether.

Our solutions range from reusable water bottles and accessible water taps to community actions and governmental lobbying. Raising the bar in sustainable standards while we’re at it..

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The bottles are great

The bottles are great, unfortunately the cup of my wife's bottle broke. So she ordered new one following the instructions and questions on the website, but the cup that arrived was too small. I thought she did something wrong and I ordered the size that is for 500ml or more, but that also didn't work. The bottles were ordered in 2020, so I assume Dopper doesn't produce that model anymore. On her bottle the model isn't specified neither the exact size. Honestly I do not wish to brag about, but if I have to get a new bottle how is that good for the environment? Anyway for the time used we loved our bottles, I am still using mine.

15 August 2025
Dopper logo

Reply from Dopper

Thank you for your detailed review. Great to hear you enjoyed your bottles for so long, but searching for the right part shouldn’t feel like a treasure hunt.

Could you please send us an email to service@dopper.com? We’d love to take a look with you and help find the right cup!

Rated 5 out of 5 stars

Love them!

I have been using Dopper bottles since 2019 and i think they’re the best! What i love more is that you can properly clean all parts individually. They are easy to carry and very stylish

10 August 2025
Dopper logo

Reply from Dopper

Thank you for being with us since 2019. ❤️ So great to hear you love the design, practicality, and how easy they are to clean. That’s exactly what we aim for.

– Team Dopper

Rated 1 out of 5 stars

I never got a message about the order…

I never got a message about the order being sent, on the website it states that delivery to the country where I ordered to is within 5 days, it has been around three weeks now and I received a message saying that the person I ordered for does not live in the apartment I gave as the address, which is not true. The service has also indicated that there is no such name on the doorbell as that of the addressant's, which is not true. I am still waiting for the package.

13 August 2025
Dopper logo

Reply from Dopper

Thank you for your feedback. We’d love to look into what went wrong with the delivery and find a solution together. Could you please contact us again at service@dopper.com
? We hope to hear from you!

Rated 5 out of 5 stars

Splendid

Fast and easy way of ordening the products

23 August 2025
Dopper logo

Reply from Dopper

Thanks for your review. Great to hear the ordering process was fast and easy. That’s exactly what we aim for. Enjoy your purchase & thanks for joining our mission to end packaged water. 💪🏼

- Team Dopper

Rated 3 out of 5 stars

Amazing products, not that great a site

Reordering an amazing product but the site isn’t easy to navigate on a phone. Buttons aren’t working as well as I would expect from a big company as Dopper.

21 August 2025
Dopper logo

Reply from Dopper

Thanks so much for your kind words about our products, we love hearing that you enjoy them! We’re sorry to hear that your experience with our site on mobile wasn’t as smooth as it should be. Your feedback is really valuable, and we’ll make sure it reaches our web team so we can keep improving.

Thanks again for letting us know, and for choosing Dopper!

Kind regards,
Team Dopper

Rated 5 out of 5 stars

Prompt delivery and great product.

Prompt delivery and great product.

27 July 2025
Dopper logo

Reply from Dopper

Thank you for your kind words! We're happy to hear everything went smoothly and that you're enjoying your Dopper. Together we’re making a difference.

– Team Dopper

Rated 5 out of 5 stars

A fan of Dopper from day 1

Once a Dopper....always a Dopper!!

11 August 2025
Unprompted review
Dopper logo

Reply from Dopper

We love to hear that! Thanks for being part of the Dopper community, Carla! :)

– Team Dopper

Rated 5 out of 5 stars

Fast delivery good product.

Fast delivery good product.
This way you can make sure that you drink enough liquids

27 July 2025
Dopper logo

Reply from Dopper

Thanks for sharing, Manuela! Great to hear you're enjoying your Dopper and staying hydrated. Together we're creating positive change. :)

– Team Dopper

Rated 5 out of 5 stars

Good collection and fast delivery

Good collection and fast delivery

27 July 2025
Dopper logo

Reply from Dopper

Thanks for your feedback! Happy to hear you liked the collection and that your order arrived quickly. Together we’re making a difference. :)

– Team Dopper

Rated 5 out of 5 stars

Great experience

Very fast postage. Great quality product. Will order from again!

20 July 2025
Dopper logo

Reply from Dopper

Thanks for your kind words. Great to hear you're happy with the quality and delivery speed. And thanks for joining our mission to make an end to packaged water. 💪🏼

- Team Dopper

Rated 5 out of 5 stars

Fast and reliable delivery

Second time I order with you and it’s always super fast! Also, love the product

17 July 2025
Dopper logo

Reply from Dopper

Thanks Gui! Great to hear you're back for a second round. That means a lot to us. Our bottles are made to last for years, so we're glad you're loving them. Thanks for your trust and for joining our mission to end packaged water!

- Team Dopper

Rated 5 out of 5 stars

Great customer service

DHL didn't deliverd my package, but the customer service helped me to get a new one sent. It is a birthday present for my daughter so i am very happy that the service is this great. Thank you customer service.

30 July 2025
Unprompted review
Dopper logo

Reply from Dopper

Hi Esther,

We looove to hear this. Thank you so much for your review! We hope your daughter received her birthday present in time and had a great day :)

- Team Dopper

Rated 3 out of 5 stars

too confusing to customize a bottle

too confusing to customize a bottle. Website is cluttered

30 July 2025
Dopper logo

Reply from Dopper

Hi Jurgen,

Thanks for your review. I'm sorry to hear. If you have any suggestions for us to optimize this, feel free to reach out to us via hello@dopper.com :) We love to get feedback in order to improve our customer experience.

- Team Dopper

Rated 5 out of 5 stars

Simple & Fun

Simple, colourful and fun way of shopping. Products look great to with the personalisation.

28 July 2025
Dopper logo

Reply from Dopper

Love to hear you enjoyed the shopping experience and the personalised touch. Thanks for the kind words!

- Team Dopper

Rated 5 out of 5 stars

Dopper power!

Great product, easily customizable!
My first Dopper I have still in use almost daily for over 10 years, just now I bought a new cub+cap with my name on it so I can use it for another 10+ years.
I own 5 standard Dopper’s now and a big metal one.

22 June 2025
Dopper logo

Reply from Dopper

Amazing to hear you're still using your first Dopper after 10 years (!!) and growing your collection. Thanks for being part of our mission and making tap water even more personal with your customized cup and cap!

- Team Dopper

Rated 5 out of 5 stars

Quick and easy shopping experience and…

Quick and easy shopping experience and great product.

1 July 2025
Dopper logo

Reply from Dopper

Happy to hear the shopping was quick and easy and that you love the product. Thanks for choosing us & supporting our mission! 💪🏼

- Team Dopper

Rated 5 out of 5 stars
Dopper logo

Reply from Dopper

Hi Alena,

We love to hear you're happy with our quality & service. Thanks for your review & joining our mission to make an end to single-use water bottles. 💪🏼

- Team Dopper

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