DON'T USE THEIR SERVICE !!!
DON'T USE THEIR SERVICE !!!!
If you want to enjoy your trip don't go threw with this site!
Here is a short timeline of what happened (hope you are patient enough to read threw this if not just DON'T USE THIS SITE):
- I booked a hotel through them a month and a half ago
- I got a confirmation
- I call the hotel to ask for a taxi transfer, today (two days before my trip) and they say they have no sign of ANY reservation and that they are booked for the first night that we arrive, that he hasn't heard from us until today threw my email
- I call hotels.com, wait for 15 minutes before I get someone on the line, they say that they are going to call the hotel manager to make figure out what is going on
- I wait another 25 minutes and the operator tells me they were unable to join the manager (which I had talked to by email an hour prior)
- He then says he will transfer my demand to an other department and they will call me back before the 29th date of my departure LOL then hung up
- I called back because the manager emailed me again and I wanted to cancel my reservation for the first night and for them to find me another hotel
- I waited 30 minutes before getting an operator then another 30 while she tried to contact the hotel manager without success (liar). I demanded to be reimbursed and she said she couldn't do so without a copy of the email the hotel manager sent, I send it to her and she says it will take some time to get to her so she will call back
- In the meantime I get the hotel manager on the phone, who is adorable and tells me he has never heard from hotels.com and suggest we cancel everything and get our money back while he books the rooms for us (except the first night)
- Now I'm on the phone waiting for them to answer and cancel the reservation (10 minutes and still no one)
So PLEASE don't use this site if you want a peaceful vacation. — with Ugo Lemaire.
27 May 2019
Unprompted review
