I purchased my sofa from SCS in January and was warned that it would take 3 months or so to arrive as it was coming from Italy. Which was fine; the sofa arrived in May and the delivery of the items was fairly easy.
When the sofa was being assembled, I noticed that the lining on the rear of the sofa didn't fully cover the framework, so there was a risk that if we had to move the sofa at a later date, that, that would rip. I placed a claim through SCS and waited to hear back. In the mean time, the sofa we purchased had storage, so after a few days of sorting what we were going to out in the new storage, we actually paid attention to the quality of the lining. The wooden frame could be seen through the thread bare lining in several places, so I had to phone SCS to tack a lining replacement on to the repair order.
SCS appoint Emmeira group to their repairs and they have been fine, all credit to them. But when they went to repair the lining on the foot stool we purchased the technician realised that the base had been installed upside down.
Roll on another few weeks, and something kept catching my eye on the back support for the sofa, but once I'd noticed it I just didn't *see* it with a cursory glance. A few days later I decided to have a proper look at the sofa back rest and the stitches were coming loose on the upholstery.
I paid £2400 for my L shape sofa and a foot stool. Which supposedly took 12 weeks to put together and yet the quality is awful. I would strongly recommended anyone looking to purchase a sofa to look elsewhere. When I phoned SCS to explain my frustration, all they had to say was, "You had 30 days to reject the sofa".
I will certainly not be getting any furniture from them in the future

Delivery was very good , we were kept informed and the 2 men doing the Delivery was very good

Delivery by two lovely blokes who were bright and early, quick and efficient. Couldn’t ask for more.

Your staff were brilliant and ensured we were well looked after and ensured our requirements were met with regards to our situation

Made to feel welcome from walking I the door ny a gentleman called Darren who explained everything to us and made the process painless. We would definitely shop here again.

Helpful staff but not overbearing

Great staff 👍, great service 👍

Very helpful and pleasant. Nothing was too much trouble

Really helpful gentleman who went into great detail about everything we looked at really pleased with the unit we bought

The guys at the store in Stockport were very good . Delivery was not good the sofa was delivered on the day stated but the tracking was very misleading as the time slot kept changing . When the sofa was delivered in the afternoon 4 of the backs were missing . After finding the warehouse tel no myself the backs were arranged to be delivered the next day . Bit of hassle but got sorted .

We had a fantastic experience buying our sofa at Poltrone Aberdeen, thanks to the excellent service we received. Our salesman Michael was incredibly friendly, helpful, and knowledgeable, taking the time to answer all of our questions without ever making us feel pressured. What really stood out was the way he engaged with our children, making them feel included in the experience and genuinely interested in choosing the sofa with us. His warm, approachable manner made the whole process enjoyable for the entire family. We couldn’t be happier with both the service and our new sofa. Highly recommended!

Very happy, can't complain about anything.👍👍👍

I waited 13:weeks for delivery of my new sofa and chair. I paid for the items at the time of the order. Within 4days a leg came off the sofa. In addition the recliner chair made a very loud CLUNK in the left side. I rang the customer service who got the chair fixed quite promptly but I have been told there is a 12 week lead time to have the sofa fixed. Meantime, my husband has placed a block of wood so we can use it. Is this Italian workmanship???? I feel very let down by Poltronesofa and probably wouldn't suggest anyone else use the company.

Lovely staff knowledgeable about products

As soon as we walked into the Bolton store, the female assistant said, “Hello, have you visited us before?” I said, “Yes, thank you,” and carried on walking into the store. She then continued asking me so many questions.

Honestly, the sheer level of desperation was really off putting. I didn’t want to feel pressured the moment I walked through the door, so I turned around and walked straight back out.

We then walked into Sofology, which was a completely different experience, a nice, welcoming environment where we weren’t followed around, constantly questioned, or given a big scripted sales pitch. It felt much more relaxed and customer friendly.

I ended up buying my recliner leather sofa! Really stop with all the scripted sales pitches, it doesn’t feel genuine.

Very helpful and understanding of our needs

Really disappointed with the quality of the sofa, it’s dreadful, embarrassing to even look at, this isn’t the same sofa we seen in the showroom in Bolton. The quality isn’t leather it’s cheap china material and the sales advisor selling it fully well knew this was the case.

Staff were very friendly and helpful. Also very knowledgeable.

Friendly knowledgeable staff , helped us find exactly what we were after

Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure.

Result was we bought a sofa and ottoman for our garden room that we are delighted with.

The staff were friendly, informative and supportive. Thank you!