I was put at ease the moment I entered the store. Was given a quick explanation of what was on offer and told if I had any questions just to ask. I was left to browse in peace. Once I made the decision on what I wanted the staff were were well informed and very helpful

The delivery men were polite and helpful thank u

The staff were great

On my first visit to the Speke, Liverpool store I was welcomed, given general advice on how it was laid out and encouraged to browse at my own pace, feeling no sales pressure which I have experienced in other places. It was one of the managers I spoke to and she was on hand to advise/help when I had questions. On my return trip the same manager assisted me, giving me full details of the item and various options on materials, thoroughly explained the ordering and delivery process for what I wanted. Looking forward to my delivery now 😊

Ordering was easy enough very efficient and checked my order was correct.delivery guys nice too but once un packed my sofa was broken and damaged and now it seems like it’s gonna be a hassle to get it replaced when I received a damaged item not happy about this

Very informative at keeping update on delivery date and time.
Experienced delivery guys who were confident Good service

Paul the salesman at the Grimsby branch was very helpful and explained all the different options within your products when buying our bed sofa

Very polite and helpful

Dreadful experience and extremely poor customer service.

We specifically raised our concerns about access to our lounge before purchasing the sofa. The saleswoman assured us there would be no issue whatsoever, explaining that the sofa came in sections and that the feet could be removed if necessary.

The sofa has now arrived and cannot be got into the lounge. We are facing an additional cost of at least £300 to have it dismantled.

What is even more disappointing is the response from the Lincoln store manager, who simply stated that we had signed the paperwork and that dismantling was our responsibility.

We relied on the advice given by your sales representative when making the purchase. Had we been given accurate information about the potential access issue, we could have made a different decision.

We feel completely let down by the advice we were given and expect the company to take responsibility for the unnecessary cost this has caused.

Excellent, very friendly and helpful staff, large range. Gerald was very helpful and an asset to the company!

Great quality sofa stylish design, and excellent value for money. Very happy with my purchase and would definitely recommend!

Warm welcome on arrival. No pressure to
buy just helpful in put.
Various misunderstanding about delivery
dates but eventually sorted out.

Hi could only leave one star. As we have not yet had our Sofa delivered . Due to unforseen circumstances. Ie Traffic our sofa was unable to be delivered. Hopefully will be able to leave a better review once delivered tomorrow .

Late delivery but the driver explained the problem, very quickly offloaded and installed, rubbish taken away

Very helpful on entering the shop, explained how you can order different sofas in any colour and material . Helped me match a 2 seater sofa with a 3 seater sofa
Staff member-Amandeep provided excellent service

We found what we wanted after many months of searching.

Very good service and speedy agreement on the finance.

Two weeks ago we found an electric recliner sofa that was just what we were looking for, so we paid for it there and then. As it was a display item we were told we had to either take delivery on the 10th Aug, or collect ourselves on the 9th Aug, where it would be all wrapped up and ready to go, so we arranged to collect ourselves. We arrived today (9th) around 11am to find our sofa still on display. So we had to wait for 2 members of staff to dismantle the sofa and wrap each part up ready for us to take. Shockingly, once it was ready, I was told I could now take it to my vehicle, myself, down TWO sets of stairs. I reluctantly carried the seat backs, but expressed that they would need to bring the heavy matal framed bases down for me. The sofa seams good quality and is very comfortable, but my experience after purchase from the store has been poor.

We found an electric recliner sofa that was just what we were looking for 2 weeks ago, so we paid there and then, but as it was a display item, we had to either take delivery on the 10th aug or collect ourselves on the 9th aug, NOT before, and NO later. We were told that it would be waiting for us, all wrapped up and ready to go. We arrived today (9th aug) to find the sofa still on display. All the younger males in the shop suddenly became busy, so the 2 eldest employees had to start dismantling a heavy electric sofa so it could be wrapped ready to be loaded into my van. Even more surprisingly, once it was all wrapped up in individual pieces, I was told I could now take it away, myself, down TWO sets of stairs and load my van myself. The sofa seams good quality, and is very comfortable, but the level of after sales service was shockingly poor.

Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delivery guys were good and we had plenty of notifications on the day and tracking of the delivery was good. Sofa had a dirty mark on it . The delivery people used there own kit to get the mark out and seems to have worked . Still waiting on call from after care team but I think that's because Sunday they are closed .

Very helpful and pleasant with their assistance.