poltronesofà - Mansfield Reviews 

1,746
TrustScore 5 out of 5

4.8

10 Portland Retail Park, Lord Street, NG18 1HA Mansfield, Nottinghamshire,, GB


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Rated 5 out of 5 stars

Amy the sales assistant was fantastic. Helping us with queries and showing us suitable options for our needs. Amy was not “pushy” at all and was really knowledgable about products available. The sofa... See more

Rated 5 out of 5 stars

The sales assistant at Mansfield site was absolutely brilliant. We walked in only to browse, Kelly, I think her name was asked if we were ok and if we needed anything, said no problem we're only b... See more

Rated 5 out of 5 stars

Welcoming on arrival. I new instantly which sofa and chair (chair not on display) I wished to purchase as it was displayed just in front of the showroom entrance. Chris talked us through the process... See more

Rated 4 out of 5 stars

Lost a star due to how long its taken to be delivered, the price of the delivery too. Lovely sofa hope it lasts the test of time, the delivery lads were good, took them no time to put together (I wasn... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Mansfield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 10 Portland Retail Park, Lord Street, NG18 1HA, Mansfield, Nottinghamshire,, United Kingdom

  • 01623 683280

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,746)

17,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Sales assistant was fantastic

Amy the sales assistant was fantastic. Helping us with queries and showing us suitable options for our needs. Amy was not “pushy” at all and was really knowledgable about products available. The sofa we have chosen is just beautiful and we cannot wait for it to be here!

23 August 2026
Rated 1 out of 5 stars

They didn't put sofa in right place

They didn't put sofa in right place. They wasn't friendly people they was very rude. Had to move sofa in correct place once they were gone. Sofa isn't put together properly.

23 August 2026
poltronesofà - Mansfield logo

Reply from poltronesofà - Mansfield

Good Morning Helen,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that you were disappointed in the service from our delivery crew. We would expect that the team are friendly and helpful at all times and will certainly pass on your feedback to our Distribution Centre, to help us improve our customer experience moving forward.

I am sorry also to see that your sofa has not been put together correctly.
If you would like to raise any issues with our aftercare team, via our online contact form, on the link below and we can certainly look into this for you.

The link that you need is https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Mansfield store

Kelly, the sales advisor at Mansfield was brilliant. Friendly, helpful and not pushy, we were there quite a while as couldn’t decide which colour to have and she didn’t rush us.

14 August 2026
Rated 5 out of 5 stars

The sales assistant at Mansfield site…

The sales assistant at Mansfield site was absolutely brilliant.
We walked in only to browse, Kelly, I think her name was asked if we were ok and if we needed anything, said no problem we're only browsing.
No pressure, no problem.
Saw a settee we liked and suddenly we weren't browsing anymore!
Kelly was nearby and was very helpful, knowledgeable and possibly the loveliest woman you could ever wish to meet! Anyway, we bought a settee that we never intended buying!

14 August 2026
Rated 5 out of 5 stars

The Staff are so helpful and friendly…

The Staff are so helpful and friendly in this shop, I went in for a sofa for my conservatory and they made me feel right at home they even offered me a hot drink. I got exactly what I wanted at a great price and the sofa is great quality. Would highly recommend

20 April 2026
Rated 5 out of 5 stars

From start to finish excellent…

From start to finish excellent service lovely staff at Mansfield branch talk through want we wanted placing order and kept us informed throughout delivery was excellent was told night before our time slot with a detailed time slot on the morning of delivery the 2 men who delivered our new sofa was great knew what they was doing left us a great smile on our faces

9 August 2026
Rated 4 out of 5 stars

Great really good,

Great really good,

4 August 2026
poltronesofà - Mansfield logo

Reply from poltronesofà - Mansfield

Good Afternoon Emma,

Thank you for your review and taking the time to speak with me today.

We’re pleased to hear you had a positive experience with us.

I was happy to hear that the delivery drivers were great but understand the comments made regarding delivery times.

Thank you again and I hope you enjoy your sofa for many year to come

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Welcoming on arrival

Welcoming on arrival. I new instantly which sofa and chair (chair not on display) I wished to purchase as it was displayed just in front of the showroom entrance. Chris talked us through the process and doubled checked sizes for me, he explained delivery timing’s etc.

Chris knowledgeable on the product and very helpful throughout the whole process and transaction.

1 August 2026
Rated 5 out of 5 stars

Super service!

I can’t remember the name of the lady that served us but she’s a cat lady and blonde and she was so down to earth lovely and very helpful to the point that when we decided to buy the sofa I sought her out and didn’t want anyone else hoping she’d get the commission (if any) also gorgeous sofa can’t wait for it to arrive! We are the family who sat on the newest sofa and were easily distracted by the phone charging plate!

25 July 2026
Rated 5 out of 5 stars

We arrived as a family with a budget…

We arrived as a family with a budget and series of requirements. The lady who dealt with us was patient, knowledgeable and gave great advice. We purchased on the day and the store was the 1st one we visited - We intended to visit all the competition, before making an commitment.

23 July 2026
Rated 5 out of 5 stars

Great service and quality

Sofa arrived yesterday. Exactly what we ordered and exactly on time. looks even better in person. Really good quality, solid and so comfortable. Really appreciate Conlan from the Mansfield store for his guidance, enthusiasm and knowledge, made it really easy getting our perfect sofa.

1 August 2026

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