poltronesofà - Bridgend Reviews 

1,961
TrustScore 5 out of 5

4.8

Bridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB


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Rated 4 out of 5 stars

staff in the store very helpful, sofas came early and the delivery men where great, the sofas are what we expected, but the scatterback cushions could be a little fuller and the two seater the cushion... See more

Company replied

Rated 5 out of 5 stars

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions... See more

Rated 5 out of 5 stars

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly. We almost settled on a sofa but aske... See more

Rated 5 out of 5 stars

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of deliver... See more


Company details

  1. Furniture Store

About poltronesofà - Bridgend

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom

  • 01656 640740

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,961)

15,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bridgend store

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions, then helped us quickly and easily through all the paper work when we choose the one we wanted, he was great, the store looked and smelt amazing, well done all in Bridgend especially Wayne. We cant wait to receive our beautiful sofa.

10 July 2026
Rated 4 out of 5 stars
poltronesofà - Bridgend logo

Reply from poltronesofà - Bridgend

Good Afternoon Mr Oakden,

I hope you are well and thank you for your 4* review.

I can see that the crew were running behind slightly on the day so I am very sorry that your delivery was a little later than we had initially estimated at.
We appreciate your patience and hope that you are happy with your furniture.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

sofa man

staff in the store very helpful, sofas came early and the delivery men where great, the sofas are what we expected, but the scatterback cushions could be a little fuller and the two seater the cushions dont fit like the three seater. gap in the middle.

12 July 2026
poltronesofà - Bridgend logo

Reply from poltronesofà - Bridgend

Good Afternoon Norman,

I hope you are well and thank you for your review.

I am pleased to see that you found the team to be helpful both in store and with the delivery.

I am sorry that you have come concerns regarding the interiors.

You can submit any issues that you have to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all of the relevant information required to review and advise on the next steps.

The link needed is https://enquiries.scs.co.uk/

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. From the sales team to the delivery guys it was great service. Updates sent regarding my order and even arrived earlier than the estimate. Very happy with our purchase.

9 July 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of delivery and day. The furniture was assembled by the 3 people who delivered the furniture. They were very efficient

9 July 2026
Rated 5 out of 5 stars

A warm welcome when we arrived

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly.
We almost settled on a sofa but asked for the measurements to go home and check first. We returned later to make a purchase. We have saved £1300, we were also told about free delivery and also the 5 year protection plan we took out. Andy was incredibly helpful, polite and informative.

5 July 2026
Rated 5 out of 5 stars

Superb customer service

Superb customer service! So helpful and there was no pressure on us to buy at all, which is why we were so pleased to buy our chairs from there.
We will definitely be back!

1 July 2026
Rated 5 out of 5 stars

really helpfull staff member

really helpfull staff member, showed us around then left us alone to decide, gave us all the options including insurance, something i normally avoid but he made it make sense, offered all the colour and material options to satisfy even my wife so that was impressive.

3 July 2026
Rated 5 out of 5 stars

Delivery guys were awesome

The company followed through and kept to every timescale implicitly, updating by text exactly what time they would arrive. Also, I would like to praise the delivery men, they were absolutely amazing and did over and beyond what they should have, and were so helpful. Highly recommend the whole process.

27 June 2026

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