Poltronesofa - Bridgend Reviews 

1,954
TrustScore 5 out of 5

4.8

Bridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB


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Rated 5 out of 5 stars

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of deliver... See more

Rated 5 out of 5 stars

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly. We almost settled on a sofa but aske... See more

Rated 5 out of 5 stars

Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... See more

Rated 5 out of 5 stars

The company followed through and kept to every timescale implicitly, updating by text exactly what time they would arrive. Also, I would like to praise the delivery men, they were absolutely amazing a... See more


Company details

  1. Furniture Store

About Poltronesofa - Bridgend

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom

  • 01656 640740

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,954)

14,491 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. From the sales team to the delivery guys it was great service. Updates sent regarding my order and even arrived earlier than the estimate. Very happy with our purchase.

9 July 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of delivery and day. The furniture was assembled by the 3 people who delivered the furniture. They were very efficient

9 July 2026
Rated 5 out of 5 stars

A warm welcome when we arrived

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly.
We almost settled on a sofa but asked for the measurements to go home and check first. We returned later to make a purchase. We have saved £1300, we were also told about free delivery and also the 5 year protection plan we took out. Andy was incredibly helpful, polite and informative.

5 July 2026
Rated 5 out of 5 stars

Superb customer service

Superb customer service! So helpful and there was no pressure on us to buy at all, which is why we were so pleased to buy our chairs from there.
We will definitely be back!

1 July 2026
Rated 5 out of 5 stars

really helpfull staff member

really helpfull staff member, showed us around then left us alone to decide, gave us all the options including insurance, something i normally avoid but he made it make sense, offered all the colour and material options to satisfy even my wife so that was impressive.

3 July 2026
Rated 5 out of 5 stars

Delivery guys were awesome

The company followed through and kept to every timescale implicitly, updating by text exactly what time they would arrive. Also, I would like to praise the delivery men, they were absolutely amazing and did over and beyond what they should have, and were so helpful. Highly recommend the whole process.

27 June 2026
Rated 5 out of 5 stars

Mostly very good, but ...

Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision.
The delivery team were efficient got everything set up nicely.
One minor grumble - delivery was scheduled for 11:20 to 11:50, but we had a call from the team at 9:50 to say they would be here within the hour. I can understand delivery being delayed, or even a few minutes early, but we had to change our plans for the morning at short notice.

26 June 2026
Rated 3 out of 5 stars

The console in the middle is not…

The console in the middle is not fitting correctly

19 June 2026
Poltronesofa - Bridgend logo

Reply from Poltronesofa - Bridgend

Ciao Phillippa,

I hope you are well and thank you for your 3* review.

I am sorry to see that you have concerns regarding the console unit for your sofa.

So that we can investigate this further, please submit any issues via our online contact form on the link below.
This will allow us to obtain all of the relevant information so that we can quickly resolve this for you.

The link that you need is https://enquiries.scs.co.uk/ and I will pop this to you via email also.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Good service …

From the minute we stepped into store the staff were very friendly and polite. There was no pressure to buy and they answered all the questions we asked them.Thanks

23 June 2026

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