Communication was clear, delivery staff were professional and friendly. Arrived when they said they would and kept us updated

From purchase to delivery took a very long time,longer than any other company I’ve ever purchased from.your saving grace was the wonderful professional delivery men and the quality of the furniture

Great staff,very helpful and the store is very comfortable on looking around

The staff weren’t overpowering. They welcomed us to the store and didn’t follow us around. They gave us space and when we asked for advice they were very helpful.

Great experience. First time buying from this company. Martin was very knowledgeable, helpful and friendly. Good choice of colours.

he was very informative about the settee which i have ordered, not pushy left it up to me

We visited the store at Westwood Cross. We were looking for a new sofa (or two!). No pressure whilst browsing but staff were attentive if any help needed. We made a selection but needed to go home and measure. We returned a week later but Penny remembered what we had been looking at. Patiently answered more questions and finally assisted us in ordering with great advice and recommendations. Looking forward to delivery now.

We were both very pleasantly surprised on entering the store and genuinely not expecting to purchase a sofa on the day.
Clean and with a very pleasant aroma and a quick welcome that was not obtrusive
Friendly advice and non hurried approach to selling.

Really impressed with the choice and eventually found our perfect sofa after elimination between four!!!

Our sales person (Penny ) was absolutely excellent and had fabulous communication skills.
Very knowledgeable indeed

Recommend 😊

The good thing was the staff didn't rush over to us as soon as we walked into the shop.
They let us look around first, and they waited for us to make contact with them. This goes a long way in my book.

After making contact, Craig was very helpful and knowledgeable about your furniture. Colours, fabric, mechanism for recliners, everything went so smoothly.

We didn't actually go into the Westwood store to buy straight away. However after spending around 20 minutes looking and hearing about the furniture, we left having bought a 3 piece suite.

Thank you for such a great visit. I will be telling friends and family how good our visit was.

The service is excellent. Martin was a great help and not pushy, a very relaxed atmosphere in the store as a whole. Martin was very thorough informing us about how we could choose any fabric for any piece of furniture ( brilliant idea) and also the detailing of ordering, delivery and extras insurance...a good shopping experience .

Fantastic experience - Stephen was knowledgable, patient, helpful and considerate - excellent customer serice.

Lovely shopping experience

Service in shop was fine--Aaron very helpful. What I really disliked was the hidden costs of both delivery and material change on my order which was not revealed until the end of the payment process when I was already psychologically committed. The AA have just been fined for doing exactly this with their driving school booking system (£5m). I saw no signs advertising these costs in store -- only the headline prices. You might want to reconsider this process which feels duplicitous.

We saw Stephen in the Thanet branch. He provided a very helpful service and was patient as we measured various things, offering advice and guidance accordingly. He took time to explain the benefits of certain aspects of the sofas, materials and warranty plans available, without being pushy.

Communication regarding delivery was good I received emails and texts to inform me of delivery day and time and kept up to date with progress on the day
The delivery crew Perry and Taylor along with another team member worked quickly and efficiently with minimal interruption to our home and lives

Staff friendly on entering the store & let us browse at our leisure. Martin was very helpful & informative when we required assistance and answered any queries we had with satisfaction. A great member of your
team.

Excellent (and patient!) service from Penny at the Westwood Cross branch. We didn’t feel rushed into making a decision and she even helped me to download the finance agreement app and register for the first time when I was ‘all fingers and thumbs’. Five star service indeed!

Martin was extremely helpful and the showroom was superb

Iain & Jill Buchanan