Poltronesofa - North Shields Reviews 

2,409
TrustScore 5 out of 5

4.8

Silverlink Shopping Park, The Silverlink, NE28 9ND North Shields, Tyne and Wear,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff at store very friendly and helpful about products. Explaining how settee works. Delivery staff were excellent very friendly apologised for delay due to traffic Ordering of settee took 3months... See more

Rated 5 out of 5 stars

I popped into our local shop looking for a new sofa, I was going to buy a rise and recliner chair elsewhere for my husband, when I mentioned this to the assistant she showed me a rise recliner chair w... See more

Rated 5 out of 5 stars

The service my husband and I received in the shop.. the assistant was very attentive respectful.. explained everything to us made us feel at ease.. demonstrated how the sofa works.. the sofa is excell... See more

Rated 5 out of 5 stars

From going into store to order my new sofa to it being delivered I had no problems at all. We were left to look around the store at ease. The store manager Richard was very helpful and answered any qu... See more


Company details

  1. Furniture Store

About Poltronesofa - North Shields

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Silverlink Shopping Park, The Silverlink, NE28 9ND, North Shields, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,409)

14,861 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% professional service

I popped into our local shop looking for a new sofa, I was going to buy a rise and recliner chair elsewhere for my husband, when I mentioned this to the assistant she showed me a rise recliner chair with matching sofa. The service I got in store and when the sofa was delivered was fantastic the sofa was in stock at the shop but chair needed to be ordered which could take up to ten weeks. I was offered a good discount on the sofa if I was willing to wait for the chair. I would definitely recommend this company

4 July 2026
Rated 5 out of 5 stars

From going into store to order my new…

From going into store to order my new sofa to it being delivered I had no problems at all. We were left to look around the store at ease. The store manager Richard was very helpful and answered any questions we had and brought the colour switches to me. The 2 delivery lads were very helpful and set up our new sofa and chair.

10 July 2026
Rated 5 out of 5 stars

The service my husband and I received…Mr and Mrs Richardson

The service my husband and I received in the shop.. the assistant was very attentive respectful.. explained everything to us made us feel at ease.. demonstrated how the sofa works.. the sofa is excellent .. delivered on time day of delivery kept informed by the delivery driver took excellent care of the sofa and care of our home..

7 July 2026
Rated 5 out of 5 stars

From choosing the sofa with the help of…

From choosing the sofa with the help of the assistant in a helpful manner to placing the order and getting the email with the delivery date also messages from the delivery driver what time to expect the sofa

10 July 2026
Rated 5 out of 5 stars

A pleasant shopping experience.

I walked into the showroom and was greeted by the sales person, I let him know what I was looking for I.E. a reclining sofa.
I was encouraged to check all of the sofas out, he was on hand to answer any questions I had.
I found the ideal sofa for me, he showed me the colour range they come in and I chose one, I then paid for it.
I didn't feel pressured into buying anything, the quality of the sofa was enough for me to get my debit card out.
All in all a pleasant shopping experience.
I am looking forward to receiving the sofa.

7 July 2026
Rated 4 out of 5 stars

Great sofa, disappointing delivery driver

Great delivery as promised, great sofa.
Delivery van drove straight over garden and destroyed plants, denied doing it even though tyre marks everywhere and I watched him do it

8 July 2026
Poltronesofa - North Shields logo

Reply from Poltronesofa - North Shields

Good Afternoon Gerard,

Thank you for taking your time to leave us a review.

I am pleased to see that you are happy with your sofa and that your delivery arrived as promised.

However, I am sorry to read that you did not have a positive experience with the Delivery Drivers themselves and that there has been damage to your garden.

I have looked into your account and can see that there has already been contact with our Aftercare Team in relation to this who will look into this further.

If there is anything else we can assist with please do not hesitate to contact our Aftercare team who will be happy to help

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Although the actual delivery was on…

Although the actual delivery was on time and the delivery guys were very nice . I was disappointed n how long from ordering the item of furniture it took to arrive . Why was it cancelled in the first place in February by the manufacturer s

7 July 2026
Rated 4 out of 5 stars

I've took a star off as we still…

I've took a star off as we still haven't received the paperwork that I was told would arrive 15 minutes after making the order. We seen paul and he was fantastic

7 July 2026
Poltronesofa - North Shields logo

Reply from Poltronesofa - North Shields

Ciao Nicola,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry that you haven't yet received your order documents and have popped a copy of these over for you today.
Please email me at socialmedia@poltronesofa.co.uk of this does not come through for any reason.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The extreme choice

The extreme choice , no hard sell and the safe guarding warranty on the suite
Paul the salesman was very knowledgeable and informative regarding the quality of the furniture and the company’s promise to their customers regarding after care .

7 July 2026
Rated 5 out of 5 stars

I visited your Silverlink store on the…

I visited your Silverlink store on the 6th July and when I entered the store I was greeted by a young man who asked me what I was looking for. He then introduced me to Steve who was very pleasant and very helpful he took time and was very attentive. I purchased a sofa on my first visit. I would give Steve 11 out of 10

7 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look