DFS Furniture Reviews 

The sales person Sue was able to answer all our questions, she was polite and knowledgeable, and very helpful.

Very helpful and explained all the options

The care and support offered by Marianna was brilliant and we felt well informed of sofa care and management.

The sales man Mattew was very helpfully all we gave him is the side off the room he showed us the one they had

The lady that took care of me was fantastic, she helped me through every stage. 10/10 service friendly, I've walked away from your dfs store a very happy person 👌

Very helpful attentive, knowlegable and friendly lady, not rushed and gave us all the information we needed to make an informed choice

The service was excellent from going in to the Speke shop the young lady that dealt with me and my wife was very friendly and helpful and pleasant and patient the service she gave was 10/10 excellent from start to finish would definitely recommend this shop

Very good service
Staff very helpfull
Great range of sofas

The sofa was just as comfortable as it looked on the website, the quality looked good and the sales team were helpful but not pushy. The store was having a makeover at the time so not as much to view as there might have been but it was there none the less. The sales team have us attentive help where we needed it and left us to discuss it between ourselves when we didn't need help. There only slight downside is that it would have been nice to have easily accessible sample patches to take home to test the colour and sturdyness of the material.

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the time to make sure I understood everything, which made the experience smooth and stress-free. Overall, I’m very happy with the service I received and would definitely recommend DFS to others.

We had a great experience with Jimmy at DFS Birmingham. We visited DFS as a friend of ours bought from DFS and we loved the sofa. Jimmy was patient and explained the difference between the models. We went back another day to finally buy the sofa and the staff was gracious to stay another 20 min post closure time to wrap things up. The other staff at DFS Birmingham were quite friendly as well.

Very efficient

Super young man serving us. Very friendly and woth great advice.

Peter was great, he went through all the information we needed to know thanks again.

I put a review a day ago but without the order number, the ombudsman for these furniture companies is funded by DFS so any of you don't hold out much hope down that route,

The staff was very friendly and attentive throughout. He gave us excellent recommendations and advice, making the purchase of our first sofa a truly enjoyable and exciting experience! Was a really good experience! He call Omar and was the best!!

Terrible, I would never recommend
Any support takes 72 hours and then staff are quite dismissive and rude.
We are still waiting for a resolution and our orfer and complaints department do not get back to you.
Also interesting how they only respond to good reviews on this site.
I would be very cautious about using dfs. Particularly the online sales
Shocking.

Customer service over the phone was great which made up for a disappointing website performance

Wrong sofa delivered, covered in holes and missing electric cables and headrest.
Was also a sticker on it as someone else’s faulty return which they’ve tried to fob off on someone else. Store very unhelpful, said I would have to wait for a replacement- fair enough. When it came to arranging delivery for the replacement I was told I should be lucky and thankful someone else’s order had been cancelled to bring my replacement forward.
Rude staff, who just say it’s not there issue in the shop.

The staff in the showroom were excellent. Can't fault the delivery drivers they to were excellent. Everything went really smoothly. Would highly recommend.