DFS Furniture Reviews 

Customer care and no pressure sales people. i looked around at my own time and pace ,no pressure sales at all. I was asked if I needed help but no pressure at all. I chose two two seater sofas and a chair . I liked the two tone effect of the items so I ordered the same colour, very pleased with my choice and I can not wait for them to arrive. All in all first class service.

Excellent service by Charlotte and Stuart in a busy shop

Good selection. Michelle very knowledgeable and really professional.

Pam was so helpful, iv been in and out several times with my eye on one particular sofa and she was so patient, no hard sell while I made up mind, great customer service.

Very friendly welcome and good choice of sofas. Everything was fully explained so didn’t feel any pressure to buy. Left feeling that we were valued customers.

My experience was excellent from start to finish. The ordering process was straightforward, communication was clear. I particularly appreciated how smooth and hassle-free the entire process was. The quality of the chairs and other items met my expectations, and the overall customer service made the experience even better.
The company is doing well by making the buying process simple, keeping customers informed.

I phoned to place an order after I had trouble logging in online.
A fabulous experience and refreshing to speak to a human.

We ordered a mattress from the Southampton DFS store. We have just moved house and we explained to the sales team we need a mattress ideally within a week as we don’t currently have one. They assured us that the mattress would be with us within a week, and therefore we entered into a sales agreement with them.

However, when we received the delivery dates, it became clear we would not receive the mattress until at least 2.5 weeks later and even this was not guaranteed as there was an issue with the supplier. We went back to the store and asked about a refund, but they offered to cancel the current order and place an order for a new mattress. We reiterated that we need the mattress ASAP as we don’t have one at the moment. They then said they would contact the suppliers and ensure delivery within a week.

I then received a call from the sales team at Southampton the following day to say the original mattress we ordered would be cancelled as they could not contact the supplier and they are placing a new order for a different mattress and that this should be with us within a week.

It has now been 3 days since the new order had supposedly been placed and I have had no order confirmation for the new order. I called customer services and they told me that the matter had been passed onto the home services team to deal with and call the suppliers etc, however the home services team are operating on a delay of 5 days, meaning they still haven’t been able to confirm our order and there is now a further delay.

My issue is the complete lack of honesty and transparency from the DFS sales team. One incident of delay is understandable, but despite us reiterating that we need a mattress urgently, they misled us by saying a new order had been placed and instead it had just been passed onto a different team (home support team) to deal with. I am still waiting for the home support team to sort the issue and call me back and we still have no idea about when we can expect this new mattress. If the sales team had been honest and let us know that they were referring our case to the home support team rather than sorting the order themselves then we would have cancelled the original order and asked for a refund.

I appreciate mattress deliveries take time, and delays happen due to unforeseen circumstances, however this is now the second delay. We have been to the store and called customer services multiple times throughout, but we still have no answers as to when we can expect to receive the mattress.

Unfortunately, I have no choice now but to write a bad review and I will not be purchasing from DFS in the future. I would recommend not giving into sales tactics and ensuring you are fully informed before proceeding with an order, especially if it’s something you need urgently.

Very helpful staff member. Storewell laid out sndclean

The sales representative was very knowledgeable and there to help rather than be pushy!

Online customer service is awful, do not judge a company based on positive reviews based on no problems with order, you have to judge a company on its ability to rectify a problem. DFS online customer service is just a deferral step... they are simply there to log your question and then push it in a queue that won't get a response for 72 hours minimum, this is my second experience with them, initially sending the wrong item and then taking a further week to just address the issue and then a further week to organise and exchange. Im not saying avoid them... but people should have a balance picture when dealing with their customer service.

Having not had a great experience in my local DFS we went to Cheltenham branch and they couldn’t be more helpful! Purchased my corner sofa with all the help and advice needed!

Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient.
Impressed by the amount of detail that went into making sure my purchase was correct.
Would definately look here in the future for the next furniture we need.
Thankyou.

The service by the sales assistant was great, she was very knowledgeable without being pushy and helped support our choice. She is a real asset to the company.

The staff were ever so helpful and friendly. Helped out when tryin to figure out what wud best fit our sitting room

Damian was amazing very helpful and knowledgeable and answered any question or query we had. Overall Very nice experience!!

Staff were very welcoming and friendly. They were able to answer every question I had and offered sound advice.

Dealing with Linda was amazing, very patient and explained everything to me. I left very happy and confident in the couches that I purchased. Looking forward to receiving them now.