We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other s... See more
Company replied
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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See what reviewers are saying
Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
Company replied
We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... See more
Company replied
Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5K reviews
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Great experience
Great experience - good level of information about the products. Friendly service
20 August 2026
A fantastic salesman by the name of…
A fantastic salesman by the name of Freddy. Extremely knowledgeable and friendly, a real asset to DFS
29 August 2026
Was explained all about furniture was…
Was explained all about furniture was buying and all information given was well presented
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were looked after by Freddie and…
We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other sofas!)
We find service has really gone down hill massively in the retail sector and both of these guys were exceptional and went above and beyond our expectations
27 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Freedie & Brad.
Kind regards,
Lia
DFS Customer Support
Very Helpful
27 August 2026
Reply from DFS Furniture - Ashford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We were treated very well by Freddie
We were treated very well by Freddie, we were chatty and relaxed all the time. He was very patient and happy to answer all the questions that we asked.
27 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Great team at the Ashford store
Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
26 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
All staff that I dealt with at your…
All staff that I dealt with at your Ashford store were polite knowledgeable and understanding of my needs
25 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff knowledge of product was very…
Staff knowledge of product was very good not at all pushy.customer service was great.
25 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We met Brad at your Ashford store…
We met Brad at your Ashford store today. He was very friendly, he offered us coffee (which we didn’t accept) and he was very attentive and helpful today. He understood that we needed time to have a look at your range of sofas and he provided us with a lot information. We brought 2 sofas today and are very happy with our choice. Thank you.
24 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
We had someone that was very helpful…
We had someone that was very helpful named priya she spent a lot of time with us and was very patient and helpful
16 August 2026
Reply from DFS Furniture - Ashford
Hello Natalie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Really helpful man who took my order…
Really helpful man who took my order made me feel at ease nice shopping experience
24 August 2026
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Staffs Priya and James were excellent…
Staffs Priya and James were excellent to close the doubts and close the deal properly. They were explaining everything for our best interest.
24 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Priya and James.
Kind Regards,
Jordan
DFS Customer Support
Praise to Charlie
Charlie was very helpful and extremely welcoming when we came into the store. He helped us decide easily and gave us loads of information on questions we asked.
23 August 2026
Reply from DFS Furniture - Ashford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The sales gentleman Mike was amazing…
The sales gentleman Mike was amazing and so helpful. Thank you.
23 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
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