While visiting DFS, we received amazing customer service. A member of staff named Fred, if I remember correctly, was absolutely outstanding. He was polite, professional, and incredibly helpful. He to... See more
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Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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See what reviewers are saying
Yaya was amazing she covered off everything and we had lots of questions too, very knowledgeable and helpful … service was spot on wi the helping make the right decisions for us. Could not be happier!... See more
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Our assistant (Ya ya, sorry not sure of the spelling) was really helpful and knowledgeable. She spent ages with us helping us to choose the right chair for my partner and then we ended up buying a sof... See more
Company replied
Excellent. Our salesman at Ashford, Kent gave exactly the customer experience you would hope for everywhere (but rarely get). He was friendly, knowledgeable, helpful all without being pushy at all.... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Ashford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The sales rep was very clear and…
The sales rep was very clear and polite, he explained all of my options and I viewed 2 sofas that fitted my needs.
A very pleasant experience.
7 July 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very relaxed atmosphere
Very relaxed atmosphere , very helpful with all questions , every member of staff we spoke to were very helpful
6 July 2026
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Yaya was amazing she covered off…
Yaya was amazing she covered off everything and we had lots of questions too, very knowledgeable and helpful … service was spot on wi the helping make the right decisions for us. Could not be happier!
4 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Would have been a 5* had we not been…
Would have been a 5* had we not been ignored for the first 15 minutes!
We were about to give up and leave when we were eventually approached by a sales person. He was very apologetic and extremely helpful and assisted us with our requirements
16 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your review with us, please accept our apologies for the time taken to place your order in store. We will ensure this is fed back to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
While visiting DFS
While visiting DFS, we received amazing customer service. A member of staff named Fred, if I remember correctly, was absolutely outstanding. He was polite, professional, and incredibly helpful. He took the time to show us different products and explained everything we wanted to know about the items in the shop. Their products may not be very cheap, but the quality is great for the value.
If you have the chance to meet Fred, I'm sure you'll be just as impressed with his excellent customer service as we were. Thank you for making our visit such a pleasant experience
2 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Young lady who dealt with my order was…
Young lady who dealt with my order was friendly, knowledgeable, relatable at all times.
Furthermore when I returned to the store with a query she went out of her way to assist.
Thank you
2 July 2026
Reply from DFS Furniture - Ashford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service all round
Excellent customer service all round. Priya was very helpful and attentive.
2 July 2026
Reply from DFS Furniture - Ashford
Hello Mrs Kirby,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Simply brilliant
2 July 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Ashford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Freddie was an absolute gent
Freddie was an absolute gent. Told us everything we needed to know with no hidden costs. If you're considering getting a sofa, go here!
30 June 2026
Reply from DFS Furniture - Ashford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The sales man was fantastic
The sales man was fantastic. Very helpful, informative, friendly and not pushy. Goes along way with us.
30 June 2026
Reply from DFS Furniture - Ashford
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Emily greeted us as we entered then…
Emily greeted us as we entered then gave us enough time to find what we was looking for she was friendly and very polite and knowledgeable
29 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff member was friendly and…
The staff member was friendly and helpful. She was also very knowledgeable.
26 June 2026
Unprompted review
Reply from DFS Furniture - Ashford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff member was helpful and…
The staff member was helpful and friendly.
She was also very knowledgeable and not pushy.
26 June 2026
Reply from DFS Furniture - Ashford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Understanding staff
Understanding staff , polite and helpful,
Great Understanding of there products
Aftercare sevices.
28 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Our sales assistant Priya was very…
Our sales assistant Priya was very helpful in providing the required information, whilst also give us suitable space to make decisions.
27 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Priya met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Priya was very helpful
We walked in to have a browse and fell in love with a 4 seater L-Shaped sofa. Priya came right over to ask if we needed any help and answered some questoins very helpfully. We later cam back and she instantly recognised us and came to see if we needed anything. When we decided to go with it she was helpful, prompt, and clearly explained everything. She was a smiley bubbly character and we didn't feel pushed at all. She took away any concerns we had and was vary personable. Thank you Priya!!
27 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Priya met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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