Your staff were all very polite and helpful especially Charlie who went to great lengths to show us how the sofa beds worked and their particular advantages. The advice and order completion was well... See more
Company replied
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
While visiting DFS, we received amazing customer service. A member of staff named Fred, if I remember correctly, was absolutely outstanding. He was polite, professional, and incredibly helpful. He to... See more
Company replied
Yaya was amazing she covered off everything and we had lots of questions too, very knowledgeable and helpful … service was spot on wi the helping make the right decisions for us. Could not be happier!... See more
Company replied
Great service. I was left alone to browse for a while, then Freddie came and introduced himself and helped and advised. He was polite, friendly and very helpful. We reviewed a number of possibilities... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Priya was so good in approaching the…
Priya was so good in approaching the customers, warm welcome, helping mind, very good explanation . Her explanation was very clear.
15 July 2026
Unprompted review
Excellent service from the staff
Excellent service from the staff. Very helpful and professional.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Ashford
Hello Paul,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Your staff were all very polite and…Quality & Service at DFS Ashford Kent
Your staff were all very polite and helpful especially Charlie who went to great lengths to show us how the sofa beds worked and their particular advantages.
The advice and order completion was well conducted and checked out by a fellow colleague. We were very pleased with the service and highly recommend DFS Ashford.
13 July 2026
Reply from DFS Furniture - Ashford
Hello Maureen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service from an excellent salesman.
Great service. I was left alone to browse for a while, then Freddie came and introduced himself and helped and advised. He was polite, friendly and very helpful. We reviewed a number of possibilities before I made a final selection, with Freddie offering information throughout. Excellent experience!
14 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful we was given plenary of…
Very helpful we was given plenary of time to make our choice
13 July 2026
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very easy to order and took no time at…
Very easy to order and took no time at all to get everything sorted
12 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.
12 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, product and finance options ideal.
11 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service very friendly and…
Excellent service very friendly and helpful founder exactly what wanted
11 July 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The young assistant was so polite fresh…
The young assistant was so polite fresh and patient I was so glad of my purchase I was not going to purchase a suite but when I saw the Orka corner suite and the price it sold itself my order no D3ZB30547 I just can't wait for it to be delivered
10 July 2026
Reply from DFS Furniture - Ashford
Hello Lynne,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello Ann,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello Francis,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The sales rep was very clear and…
The sales rep was very clear and polite, he explained all of my options and I viewed 2 sofas that fitted my needs.
A very pleasant experience.
7 July 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very relaxed atmosphere
Very relaxed atmosphere , very helpful with all questions , every member of staff we spoke to were very helpful
6 July 2026
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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