Today we took our disabled daughter to buy a large chair / small sofa. The shop was very busy but the staff were super efficient at looking after everyone. We were offered coffee whilst we waited an... See more
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other s... See more
Company replied
Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
Company replied
We made 3 visits and the staff were very helpful and patient with us on each occasion . We had very unusual requirements and needed help finding the right solution .
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5K reviews
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Friendly, helpful and efficient staff
Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait.
The salesman was so nice and very efficient. A relaxed and pleasant experience
20 August 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
To be honest it was a pleasure to be…
To be honest it was a pleasure to be served by Freddy at Ashford DFS
Excellent service.
20 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Buying new sofa
It was an all round pleasurable experience, from the staff through to brilliant customer service.
19 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very Good Experience
19 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Freddy listened to our requirements and…
Freddy listened to our requirements and made informed helpful recommendations.
Friendly, polite and not overly pushy although clearly hungry for the sale.
19 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thanks for your lovely feedback, we’re glad to hear Freddy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
A lovely lady called Priya served us…
A lovely lady called Priya served us today. She had such a lovely manner and explained everything clearly to us.
19 August 2026
Reply from DFS Furniture - Ashford
Hello Ann,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great experience
Knowledgeable sales person who was very cheerful and respectful. Did not pressurise us in any way but highlighted all add ons should we wish to take them.
18 August 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Mike was very helpful when it came to picking the right sofa for us. He gave us options of different sofas and took his time in helping us. Customer service was amazing, cannot fault the assistance we had.
17 August 2026
Reply from DFS Furniture - Ashford
Hello Katie,
We are really grateful for your kind words and for sharing your experience in our store with Mike. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service , sales man was great, plenty of help and advice. Michael is a credit to you!
17 August 2026
Reply from DFS Furniture - Ashford
Hello Deborah,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The staff were really helpful showing…
The staff were really helpful showing us different sofas that may have been of interest to us . Telling us about the sofa we brought. Our only downside was the price of the delivery it was nearly 50% of the cost of the sofa which we knew was in the sale . But £129 seem a dash too much .
15 August 2026
Reply from DFS Furniture - Ashford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
very helpful staff who took time to…
very helpful staff who took time to explain and check our requirements.
Sofa's were well laid out and we had a very enjoyable shopping experience.
15 August 2026
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The customer service from Priya Pun was…
The customer service from Priya Pun was amazing, she was friendly and very welcoming and helped us pick our favourite sofa - definitely recommend!
14 August 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Priya.
Kind Regards,
Jordan
DFS Customer Support
Charlie at the Ashford Retail Park…
Charlie at the Ashford Retail Park branch was very helpful, showing myself and my friend the various power recliner chairs available and specifically those with lumbar support and tilting headrest for my friend.
I was so impressed with the power recliners available that I also ordered one for myself
12 August 2026
Reply from DFS Furniture - Ashford
Hello Chris,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
James was very polite
James was very polite
Listened and made you feel very welcome 10 out of 10
14 August 2026
Reply from DFS Furniture - Ashford
Hello Paul,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Excellent service, staff friendly knowledgeable and detailed in their approach to total customer satisfaction, well done Ashford DFS staff
12 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Jamie was super helpful and friendly
Jamie was super helpful and friendly. He really took an interest in what we wanted and made sure everything was perfect.
11 August 2026
Reply from DFS Furniture - Ashford
Hello Katherine,
Thanks for your lovely feedback, we’re glad to hear Jamie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofa purchase
Mark was friendly and helpful, a nice , smooth experience , so far, for the purchase of a new sofa
10 August 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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