The experience was nice, friendly and professional staff, talked us through the process, the make/model of furniture, the care, delivery process and cost, the after sales customer service and the fina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a very pleasant experience buying a 3-seater leather settee and storage footstool at DFS in Banbury, mostly thanks to Cheryl who answered all of my questions and made a few suggestions over a... See more
Company replied
Cheryl was exceptionally helpful and guided us through the whole buying experience with great charm and a wealth of knowledge which made our decisions easy to make with confidence. The whole team were... See more
Company replied
Excellent service from Emma! We bought our sofas and tables from DFS and were looked after by Emma from start to finish — she was absolutely brilliant! She was so helpful, friendly, patient and exp... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good customer service and well…
Really good customer service and well explained presentation by Cheryl at Banbury DFS. store got good collection of sofas and I really appreciate the welcoming customer service.
29 July 2026
Polite informative and excellent…
Polite informative and excellent service let us choose and not pushy to sell would recommend
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The experience was nice
The experience was nice, friendly and professional staff, talked us through the process, the make/model of furniture, the care, delivery process and cost, the after sales customer service and the finance process. Very polite and calm in answering questions and explaining several times where necessary. Thanks to Cheryl and the rest of her team in Banbury. You guys made our experience worth it
28 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Cheryl at Banbury was very informative…
Cheryl at Banbury was very informative and helpful.
28 July 2026
Reply from DFS Furniture - Banbury
Hello Mr & Mrs Williams,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely sales rep
Lovely sales rep who made the purchase very relaxed even with our 2 children who were constantly distracting us.
26 July 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Thank you Cheryl
We were helped by the lovely Cheryl in the Banbury store. We knew roughly what we wanted and she could answer all our questions so we could get exactly what we wanted.
25 July 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Jordan
DFS Customer Support
Cheryl was exceptionally helpful and…
Cheryl was exceptionally helpful and guided us through the whole buying experience with great charm and a wealth of knowledge which made our decisions easy to make with confidence. The whole team were great. Thank you
25 July 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Cheryl met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant customer service from Ethan…
Brilliant customer service from Ethan very knowledgeable
25 July 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Paul Cole’s was friendly informative…
Paul Cole’s was friendly informative and very helpful with helping us with our order today. Was offered a hot drink and time to decide on things. Super service and a pleasure to talk with. Thank you so much for your help.
25 July 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Didn’t feel harassed like normally do…
Didn’t feel harassed like normally do it lots of DFS. Wasn’t to pushy and gave space
24 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Super relaxed and salesmen helpful and…
Super relaxed and salesmen helpful and hospitable.
24 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent, friendly customer service
Paul was very helpful. He made sure we were getting exactly what we wanted. Everything clearly explained.
21 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member Paul was extremely…
The staff member Paul was extremely helpful in every way.
20 July 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
No pressure to buy
No pressure to buy. Blake was very helpful and patient gave us lots of information and assisted us in buying the right sofa for us.
19 July 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
How helpful Cheryl was
19 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent furniture and excellent service
I had a very pleasant experience buying a 3-seater leather settee and storage footstool at DFS in Banbury, mostly thanks to Cheryl who answered all of my questions and made a few suggestions over a cup of coffee.
I went to several other furniture shops, in 5 other locations, and none of them had any furniture of interest to me. DFS seems to stock what I want.
18 July 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Paul was delightful!
Paul was very helpful and extremely knowledgable about the products! Nothing was too much of an ask.
18 July 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.