We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
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I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
654K reviews
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The staff who help me in your store…
The staff who help me in your store where absolutely lovely very helpful not too pushy ,the salesman gave me really good advice ,I feel confident I've bought the right things.thank you
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Was in the DFS shop on Boucher Road &…
Was in the DFS shop on Boucher Road & seen a settee we loved. I seen 1 of your workers called Robin & asked for assistance. He was very helpful & friendly & was able to answer all my questions & we had the sell completed within 30 mins. Robin made the sale effortless & told me how to look after the settee.
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Went to dfs on 6 july found a suit sat…
Went to dfs on 6 july found a suit sat on it and paid for it same time took fem minutes sign said ready for delivery very,girl agreed couple days I'd be sitting on it in my apartment,here we are 29th july no suit and now iv to wait to get my money back ??? I'd advise people go elsewhere? After all 10 mins b4 went to them i went to Harvey Norman's and the girl their guaranteed next day delivery wished I'd gone with my first choice so dfs your lucky I can only give you 1 star because that really grings me I wouldn't walk into that shop you only deserve minus 10
6 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
We're very sorry for the overall experience you have had with DFS and for any lack of communication in relation to the order. It is really disappointing to hear this and I can assure you it's not how we like to treat our customers and we are really sad you have had to cancel your order.
We are very sorry for the delay in receiving your refund back. We can confirm this has been processed for you and it should be with you as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great service and can’t wait to get our…
Great service and can’t wait to get our new sofa, thankyou for everything DFS Colchester
29 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Very friendly staff and took the…
Very friendly staff and took the trouble to explain how everything looks very happy thank you
29 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The sales person Sue was able to answer…
The sales person Sue was able to answer all our questions, she was polite and knowledgeable, and very helpful.
29 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The care and support offered by Marianna
The care and support offered by Marianna was brilliant and we felt well informed of sofa care and management.
29 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
The sales man Mattew was very…helpful and very easy to talk to
The sales man Mattew was very helpfully all we gave him is the side off the room he showed us the one they had
29 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The lady that took care of me was…
The lady that took care of me was fantastic, she helped me through every stage. 10/10 service friendly, I've walked away from your dfs store a very happy person 👌
29 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful attentive
Very helpful attentive, knowlegable and friendly lady, not rushed and gave us all the information we needed to make an informed choice
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Three piece suite
The service was excellent from going in to the Speke shop the young lady that dealt with me and my wife was very friendly and helpful and pleasant and patient the service she gave was 10/10 excellent from start to finish would definitely recommend this shop
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Comfy sofa, helpful staff
The sofa was just as comfortable as it looked on the website, the quality looked good and the sales team were helpful but not pushy. The store was having a makeover at the time so not as much to view as there might have been but it was there none the less. The sales team have us attentive help where we needed it and left us to discuss it between ourselves when we didn't need help. There only slight downside is that it would have been nice to have easily accessible sample patches to take home to test the colour and sturdyness of the material.
28 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I had a really good experience with…
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the time to make sure I understood everything, which made the experience smooth and stress-free. Overall, I’m very happy with the service I received and would definitely recommend DFS to others.
28 July 2026
Reply from DFS Furniture
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We had a great experience with Jimmy…
We had a great experience with Jimmy at DFS Birmingham. We visited DFS as a friend of ours bought from DFS and we loved the sofa. Jimmy was patient and explained the difference between the models. We went back another day to finally buy the sofa and the staff was gracious to stay another 20 min post closure time to wrap things up. The other staff at DFS Birmingham were quite friendly as well.
28 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Super young man serving us
Super young man serving us. Very friendly and woth great advice.
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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