We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
654K reviews
Asks customers to review
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Corner Unit
The range of furniture, fabric, style, shape & colour available. The layout of the store & the sales person Mike
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Sofa so good!
Your staff member,Helena was wecoming and very helpful.She showed us a selection of the items we were thinking of buying,explained the differences between them, pointed out the materials and colours available. Her suggestions were much appreciated and we are very happy with our purchase .
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Brilliant service
Had a great shopping experience in your Poole branch this morning. Unfortunately I’m terrible with names but the gentleman who served us answered all of our questions and explained all about different fabrics. He also explained all about care for our new furniture and showed as what colours were available in fabric we had chosen. Also there was a lovely lady who made us welcome fetched the gentleman who served us and then made us a really good cup of coffee and from me that’s praise as I’m fussy about coffee. Thankyou to both of them
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
We recently bought a couch from DFS
We recently bought a couch from DFS. The whole process was great, professional from the salespeople on the floor to the delivery team. They were courteous, professional, and such a pleasantly surprised experience.
30 July 2026
Unprompted review
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very welcoming and so helpful talked me…
Very welcoming and so helpful talked me through everything and very friendly
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Mary was extremely helpful and…
Mary was extremely helpful and professional when taking my order over the phone, she made everything clear and answered all my questions.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
visited DFS today and was made to feel…
visited DFS today and was made to feel very welcome from the moment I arrived. The customer service was excellent, and the team helped us find exactly what we were looking for. A great experience from start to finish—I would highly recommend them!
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Alan was a brilliant salesman
Alan was a brilliant salesman, very much customer oriented and helpful. Really good customer service care.
30 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very informative visit to the store…
Very informative visit to the store today,Teresa was very helpful and knowledgeable, looking forward to receiving my new sofa and pouffe
30 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Super choice and very helpful staff
Was helped and guided by Mark today when I bought my new sofa. Expert advise and really helpful, very friendly and best of all not pushy.
30 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Mark met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
New sofa
From the moment we walked in the door of the Stockton-on-Tees branch we got approached by one of the sales staff called Dale absolutely brilliant from start to finish no hassle what so ever showed us were things were then left us to go look for our self then when we were ready we went to see him to sort everything out for us so professional
30 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
L was very lovely
L was very lovely, she did the absolute best, she took me around and worked around my budget. She is a gem.
30 July 2026
Reply from DFS Furniture
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
My DFS experience
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened and gave me options and advice from his experience and my preference to the French Connection range I'm already familiar with. The service was excellent, all staff including Jen very polite and friendly. Thanks!
30 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Trystan was very helpful and answered…
Trystan was very helpful and answered everything we wanted to know
30 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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