The AA Smart Care Reviews 

18,533
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,457 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and knowledgeable during their interactions, ensuring that appointments run smoothly and pleasantly while delivering reliable results. Many consumers strongly appreciate the convenient mobile service and efficient work carried out directly on their driveways within the specified timeframes without causing any mess. However, some customers also noted issues with unexpected scheduling changes, delayed communication, and occasional difficulties reaching support teams promptly when needed. A few other people also felt that unexpected extra charges or confusing booking processes caused unnecessary frustration and a general lack of clear information.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that mechanics often arrived on time and completed... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. Many people find the online booking... See more

Price

People report ambiguous experiences with price, reflecting a wide split in customer opinions. While many... See more

Customer service

Customers had ambiguous experiences with customer_service, noting a wide split in communication quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of t... See more

Rated 4 out of 5 stars

Replacement of all four wheels brake pads and disks and done on time with no mess. The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand... See more

Rated 3 out of 5 stars

Mechanic was really good but the appointment was changed from morning to a late afternoon by the company on the morning of the booking, which could have been a big inconvenience to me if I had other... See more

Company replied

Rated 3 out of 5 stars

Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did... See more

Company replied


Company details

  1. Car Inspection Station
  2. Auto Parts Store
  3. Car Service
  4. Mechanic
  5. Towing Service
  6. Vehicle Inspection

About The AA Smart Care

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

3.9

Great

TrustScore 4 out of 5

19K reviews

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3.9

All reviews

(18,533)

6,288 reviews in the last 12 months

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Rated 5 out of 5 stars

AA did a great job changing my front…

AA did a great job changing my front brake pads the gentleman was on time very polite and he did a great job the service was amazing as the job was done booking process was easy and the price was unbeatable I definitely recommend every one with a car to use AA

5 August 2026
Rated 1 out of 5 stars

My Van was dropped of after breakdown…

My Van was dropped of after breakdown excatly one week before i got a bill for checking my tire thread depth
nothing else on my 40 pound invoice
the garage was supposed to check the fault that caused my breakdown ( clutch failure )
no other comunication at all happend from the garage or AA

1 August 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

We're very sorry to hear about your experience with the garage and the lack of communication regarding your vehicle's breakdown and subsequent repairs. We understand your frustration.

Rated 5 out of 5 stars

AA we're on time

AA we're on time, no fuss, and completed the oil and filter change perfectly.
Very happy 😊

5 August 2026
The AA Smart Care logo

Reply from The AA Smart Care

Love to hear it 💛.

Rated 5 out of 5 stars

Very satisfied

Mechanic arrived on time
He was the same chap who serviced the car a little while ago.
Did the work. Explained things well.
So much easier than taking to a garage.

8 August 2026
Rated 5 out of 5 stars

Great job and quickly completed

Searched for the job I needed and the AA were able to price this up for me quickly. They then located garages near to me to complete the job, this was 2 days later. They offered a finance plan if you couldn’t pay the job straight away either. The garage expected me when I turned up and the job took a few hours. Very easy to book through.

8 August 2026
Rated 1 out of 5 stars

I've to travel about 1 hrs go and 1 hrs…

I've to travel about 1 hrs go and 1 hrs come cos there is no approved AA garage near my address from ct19 5hf to ct4 3QT. Getting there was so ridiculous
The approach from the lady reception was i have to leave my car till the next day because they're not AA only working with AA they could see have already made my payment with AA and as a result if only I've come to there garage for the booking will have been the best. I booked for MOT & MAJOR SERVICE. My booking includes: Pollen filter change, brake fluid check, air filter change, oil change, oil filter change. (My mot was done, and I can only see them changing the engine oil and the oil filter).

3 August 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're truly sorry to hear about the difficulties you faced with the travel distance and the issues at the garage regarding your booking. It's concerning that the services you booked were not fully carried out as expected.

Rated 1 out of 5 stars

Don’t be fooled thinking you’re getting something good I expected to be directed to some of…

I expected to be directed to some of the best garages to have my MOT and Major service done but found something very different. MR Motors in Bletchley doesn’t even have the ability to MOT. I had to return for a remot and he took my keys and car and returned some 40 minutes later because a garage in another street does the MOTs

31 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're very sorry to hear about your experience with the garage and the issues you encountered with your MOT. We understand your frustration and appreciate you bringing this to our attention.

Rated 1 out of 5 stars

Steer clear

Honestly, the service start to finish was awful, 0 communication, 0 information, i dropped my car off at the garage and received no updates until 3 hours later telling me i had to pay money, paid the money, got nothing back, no update, it took them 2 hours to notify the garage i had paid which by that point the garage had started on another car and meant i wouldnt get the work done or my car back for the weekend. Had to physically call them to get updates and in the end told them not to bother as i was cancelling and going elsewhere, if you want hassle free service and peace of mind, dont book through AA smart care, sure the prices are often lower but the trade off is that you will end up with more stress. Paying god knows how much for the AA to make a profit. £95 for breakpads to be stripped and inspected.... and to be told in the same automated text that any additional work from the inspection will add more charges. No phonecalls from them, just an automated text when money was required, oh and another one the day after telling me the work requested had been complete and i could collect my car, when i had already collected my car the day before to take it elsewhere. Absolute dogwater service.

7 August 2026
The AA Smart Care logo

Reply from The AA Smart Care

We are truly sorry to hear about your frustrating experience with our service. The lack of communication and delays you encountered are certainly not the standard we aim for, and we understand how stressful this situation must have been, especially regarding your car being unavailable for the weekend. We appreciate you bringing these issues to our attention.

Rated 5 out of 5 stars

Excellent service

Making the appointment was simple. The updates were prompt and informative. On dropping my car off the staff were friendly and helpful as they were when I received the phone call to say it was ready for collection. Overall a very friendly service and at a very good price.

7 August 2026
Rated 5 out of 5 stars

Safe hands

Very easy service to use. Clear instruction and fast response. The whole booking process, price and peace of mind knowing the garage is AA recommended gives you the confidence knowing you're in safe hands.

7 August 2026
Rated 1 out of 5 stars

2 months after service yet to receive info re service

2 months after service yet to receive any documentation relating to the service, online account shows the booking as pending still. Contacted smartcare by email who have said this is because they've not received the invoice from the garage. I followed up for an update and haven't heard from smartcare since, they've ignored emails, questions, info on how to raise a complaint etc... really poor service and concerning because I still don't know if the service revealed any issues I need to rectify.

10 June 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

We're truly sorry to hear about the significant delay in receiving your service documentation and the ongoing issues with your online account. We understand how frustrating it is to not know the outcome of your service, and the lack of communication you've experienced is unacceptable.

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