The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
Asks customers to review
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Easy to use smart care
Easy to use smart care. Excellent garage in terms of service and speed of execution.
14 October 2026
Reply from AA Approved Garage Network
We are so delighted to hear how much you appreciated the convenience of our service, as well as the efficiency and quality work provided by the team! 😊🚗
AA most incomptent customer service on…
AA most incomptent customer service on phone ever seen
Just written to commisioner of police about there parts and garage communications and attitude of staff against someone who is hear vunerable.
Woman in claims section is vile
Waiting 2 weeks car be repaired no fault of garage but incompetence of AA.
15 October 2026
Unprompted review
Reply from AA Approved Garage Network
We are deeply sorry to hear about your experience with our telephone customer care and the delays regarding your vehicle's repairs. We understand how distressing this situation has been, especially regarding the communication and treatment you received.
Carried out MOT and service with one of…
Carried out MOT and service with one of their approved garages. Picked up car and return it. Reasonable price. Will use again.
23 April 2026
AA ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
AA is a brilliant service. Breakdown service very helpful compared to RAC. Service and MOT fast and effective. Love these guys 👌🏻
12 September 2026
Booked MOT via AA Smart care …
Booked MOT via AA Smart care believing the advised single contact booking then received telephone call from garage because the AA had booked multiple vehicles at that time so had to rebook. Then day before appointment Smart care cancelled the booking so then had to contact both the garage & the AA to make sure the work would be done.
After work AA sent email stating I would be contacted to leave a review. of course this never happened.
The actual garage who did the work where excellent
23 September 2026
Unprompted review
Reply from AA Approved Garage Network
We are truly sorry to hear about the frustrating experience you had with your booking, from the scheduling conflicts and last-minute cancellation to the follow-up communication issues. We completely understand how inconvenient it must have been to manage those arrangements yourself after expecting a seamless process. It is wonderful to hear that the garage performed excellent work on your vehicle, but we apologize that our service fell short.
Nice warm welcome car returned spotless…
Nice warm welcome car returned spotless great job.thankyou
10 October 2026
No show - mechanic did not bother turning up or calling
I booked a service for 8/10 which got cancelled and rescheduled to 15/10. No one turned up and on calling they said that they “had problems with payment from the credit card”. Utter nonsense as I had a valid card. I have now wasted a day waiting for their mechanic who did not turn up.
15 October 2026
Unprompted review
Reply from AA Approved Garage Network
We are truly sorry for the frustration caused by the repeated cancellations and the miscommunication regarding your payment. We completely understand how valuable your time is and apologise that a day was wasted waiting for a mechanic to arrive.
Great service and MOT process
The service and MOT process went smoothly , the booking process was easy and altogether a great improvement on my experience of the whole process at another garage in previous years! Thankyou.
13 October 2026
MOT Experience
I dropped my car off with time to spare. I had a bit of a walk to find coffee. I think I had to wait almost two hours but the staff were friendly. Thank you.
12 October 2026
Reply from AA Approved Garage Network
We appreciate your 5-star rating. We are glad our team was friendly, but we acknowledge the long wait and walk for coffee.
Service was easy and comunnicative.
10 October 2026
Great all round
Easy to book. Good communication. High quality and rapid service. Decent price. I’ll be back
10 October 2026
KMK Automotive - Outstanding
KMK Automotive are a great choice for an MOT. From booking, to the actual check and collecion everything is seamless.
Adam is friendly, knowledgable and always highly organised. As a family, we have been using them via the AA for 3 years and can highly recommend them.
13 October 2026
This was our first experience but it won’t be our last
This was our first experience using it for a service and MOT . We couldn’t fault it . The booking , communication , efficiency, service and paperwork was all perfect . We will definitely be using this again .
13 October 2026
Reply from AA Approved Garage Network
We are so glad to hear your first service and MOT went seamlessly. Thank you for the wonderful feedback, and we look forward to seeing you again next time.
MOT Done
Feltham MOT Centre is a lovely place, great experience whilst waiting for my MOT to be completed.
Better still, there is a cafe around the corner which makes life wonderful
13 October 2026
Our car was collected and dropped back…
Our car was collected and dropped back off following an MOT and Service the same day, due to us becoming new parents this was really ideal for us and we couldn’t recommend enough.
10 October 2026
All done with a minimum of fuss
All done with a minimum of fuss. Collected the car, service and MOT completed and necessary work done and then delivered the car back to my home. Very convenient.
13 October 2026
Reply from AA Approved Garage Network
We are so pleased to hear how convenient the collection and delivery process was for your service and MOT 😁.
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