Halfords Autocentres Reviews 

MOT at Halfords seems like they must come up
With something to get you on and if you try to get a retest when you fix your car elsewhere you get left to the end of the pile. And repair prices are very expensive.

I bought my wife a nextbase 622gw front and rear dashcam for our old Vauxhall Astra and which we got fitted at the Yeovil Halfords branch couple years ago and that fitting went really well. Last year we bought another car so as we live closer to Wells,Somerset and they had better availability my wife took our new Vauxhall Grandland there on the 10/05/2026 to have it re fitted. After a couple months we started getting electrical faults appear for instance like the ABS warning light and a local garage may or may not have been taking advantage of this. Last month my wife went to start the car at our property and wouldn’t start, my wife had to call out AA who came told us we had a dead battery so took it to the garage down the road in all that cost about £350.
Didn’t think much of it until I was sitting in the passenger side waiting for my wife to come back to the car and I noticed the dashcam was still running and didn’t turn off with the car so realised it’s been running continuously.
We took the car to Halfords in Yeovil on the 05/10/2026 to get it booked in for someone to have a look as my wife didn’t trust the Wells branch anymore.
My wife explained to a member of staff who immediately asked my wife to bring the car round and he had a look and it turned out the fuse was in a live fuse slot! he couldn’t understand why as it was the most difficult place to put it in the fuse compartment as that was the most fiddly to get to. I would very much advise people not to take your car to the Wells,Somerset branch. I have emailed all available emails addresses at Halfords multiple times but I’ve had no response as I believe they are liable for the damage to the battery

Staff are always very pleasant and informative and certainly make a lady feel at ease in a male dominated environment.

@Cambridge, Henley Road l always get great, personal and professional service.

I was very happy with the overall experience. The staff were extremely friendly, helpful, and knowledgeable. My MOT test was carried out in a very timely manner and I was contacted to say my vehicle was ready and I was given a very clear explanation of the process. I was very impressed by the prompt service and the whole experience.

Very knowledgeable staff and extremely helpful. This is the second time I have used this garage and would definitely recommend them

I needed a replacement battery for my car. Rang Halfords autocentre in Runcorn and they told me to bring the car in. Battery was fitted by Lee (a member of the Runcorn team). All the staff were very friendly and very helpful. A very good service.

great being able to pick a day and time slot that suits me. work was carried out and but had an issue with the headlight visibility. the headlights were buffed and cleaned and adjusted then able to pass the Mot and then ready to take home that same day excellent service

Mechanics are very knowledgeable and cover all basis, staff are also very informative. My only criticism is I was without a car for a while and updates weren’t very frequent however I understand busy periods and priorities.

Car booked in for MOT.
Booked online a time to suit us…
Staff very pleasant…call received as soon as car ready….great service.

Booked for MOT and service and great work completed in just a few hours and to a high standard, car feels better!

I went to Edward St in Stockport. There was an unexpected issue requiring a part that was not available immediately.

They completed most of the work, kept me mobile and got me back quickly to fit the items needed.

I was made aware of the problem before the car was reassembled so I could check it was needing replacement.

One star is too high.

Booked 10 days in advance for new tyres a few days before I had to do a long distance drive. Everything fine until less than 24 hours before booking, they call and cancel it. After calling customer services, they rebooked, early morning, on the other side of London, at a different centre. Day off - get up early, drive to an awful trading estate, just to be told that their compressor doesn't work. Do I want to leave it here? I have no way of getting home, so obviously not, because you *moved my booking across the city*. Messed me around and then let me down. Halfords will never see another penny from me, not even for screen wash.

PS: Writing this while on hold with customer service, which takes forever. If you use them I hope you have a taste for bad holding music: don't say you weren't warned.

PPS: just to respond to the AI generated message from Halfords: I reached out to Halfords on the customer complaints line - the one I was on hold to while writing the review. They didn’t care. Obviously money back but no interest in the time & fuel I had wasted or the inconvenience or the fact that no I couldn’t get the job done in time. So yeah. Don’t use them. Awful service.

The customer service is absolutly disgusting - I had two good experiances but the last two times the work requested was not completed and the Manager was rude both times - despite raising a complaint directly with the company ( who sent vouchers to apologise) and speaking to senior staff about the service provided I would recommend any friends and family do not take their car to this garage

A really efficient tyre replacement service from Halfords.

The St Helen Auckland branch have looked after me and my vehicles for years, and have never tried to sell me anything I don’t need. I will always go there for my tyres and free tyre/vehicle checks, and when my car is out of its manufacturers warranties I’ll also go there for EV servicing and MOT tests.

Outstanding service every single time

I have been using Halfords Autocentre in Bridgnorth for about two years, and every single visit I have been treated incredibly well.

The man on reception is always extra polite. I explained what was going on and he made me feel like it was absolutely no problem. He squeezed me in the very next day, and when I walked in at 2pm they already had my car key and the technician was pulling my car in. The technician then came into reception to show me the nail he had pulled out of my tyre. We had a joke about it, and he was very professional. The whole thing was painless.

I am a woman with autism, ADHD and social anxiety, and places like garages have always scared me. I trust this team. I feel more anxious going to my doctors than I do here, and I think that says a lot.

They had no idea about any of this, yet they made me feel incredibly comfortable. It might seem like they treat every customer this way, but it really is over and above.

Thank you to the whole team. You have my full trust.

I always get a good service and good price for all the work they have done on my car

Avoid. I prebooked a dedicated time slot for free brake check at Halford autocenter, Cheltenham, Swindon Rd and they asked me to leave my car for the whole day and nothing less! I offered to come within 10min when rung and stay for an hour and they wouldn't consider. I went to another and did the brake check and rear brake pads in an hour.

Great friendly service, parts in stock