More or less everything ran smoothly. I wasn't clear about cover for driving other people's cars until I'd actually signed up and read my documents. I did have a query about my Community Transport dri... See more
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Review summary
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Been with the AA before, but sadly it got to expensive, so was with another insurance provider, but there quote was more than double from the year before.So I decided to shop around, and found the AA... See more
I started the policy application online,all was going well until my internet went down. I tried logging back in but the reference couldn't be recognised, so there was a number to ring and I could actu... See more
AA gave me the best quote and I was booking on line when an issue arose about the rules on no claims bonus. An advisor quickly helped resolve the matter to my complete satisfaction and the rest of th... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
49K reviews
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Good value
I bought a home building and contents insurance online. I chose AA Platinum for offering good value for money.
14 October 2026
Easy to navigate
Easy to navigate, quick and easy to complete the required information
11 October 2026
I cannot Frustrationaccess my documents as my
I cannot access my documents as my bank has already given me an AA breakdown cover on my gmail
14 October 2026
Offered platinum level house insurance…
Offered platinum level house insurance for almost the same as silver & gold.
Very comparable to other quotes. Why on earth do we have to go through this price comparison every year. Such a waste of time, but necessary to avoid being ripped off.
14 October 2026
Straight forward process
14 October 2026
Customers are able to make personal…
Customers are able to make personal contact by phone as opposed to having to do everything on line and the price was reasonable.
14 October 2026
Dealing on the phone with Harry made my…
Dealing on the phone with Harry made my purchase so easy. I have had much trouble the last two weeks with AI emotion devoid representatives. Hell its bad enough sleeping with one !!
14 October 2026
The process is very easy.
The process is very easy and the prices are reasonable, what I found annoying was having invested the time to obtain a quote it only lasts for 4hrs. Which Is very close to pressure selling and for this reason I only gave four stars. I would suggest this is a practice that is discontinued asap, let people get on the right side of the law, without the pressure sell!
14 October 2026
Quick and efficient service
9 October 2026
Everything really,promptness,helpful…
Everything really,promptness,helpful and polite conversation following by a really good quote which blew my previous cost down the road haha!!!as the song says "simply the best" well done..I will be in touch again shortly
14 October 2026
I found the process from start to…
I found the process from start to finish easy, this was largely due to Sean he was brilliant. I would recommend AA insurance, the price was very good saving me £75 and the customer service was excellent..
12 October 2026
Spoke to one of your representatives…
Spoke to one of your representatives over the phone with a query about the car insurance policy I was interested in. They were very helpful.
14 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Insurance
We're delighted your daughter managed to get everything arranged easily. Thanks for leaving 5 stars.
Best option for wifes car insurance…
Best option for wifes car insurance renewal and platinum level best value and not a lot more than gold as defacto 5 star product
14 October 2026
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