Went online to get car insurance. Forms easily completed. Quote was instant and very competitive with others I contacted. So I accepted there Quote. In minutes my pay monthly direct debit was set up... See more
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Review summary
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Car insurance . . . my usual selection hiked their quote and I admit that I like loyalty. However, AA, very trustworthy, beat their offer . . . job done. Research complete.
Company replied
I was having an issue trying to set up my car insurance on line for reasons I won't bore you with! I phoned the AA for some assistance and spoke with Emma who was a star (and a real human!!). I can'... See more
Clear and concise information on the benefits of various levels of cover. This allowed me to make an informed decision about the level of cover that suited my needs. The added bonus was that I was ab... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
49K reviews
Asks customers to review
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AA most competitive rates
I changed to the AA for my car insurance as they had the most competitive rate, with the added extras I required.
The whole process was easy and straightforward. Great service
20 September 2026
It was very easy to navigate around the…
It was very easy to navigate around the questions. My only criticism is when you try to make an account, the 6 digit code doesn’t come through quick enough! As soon as it comes through and you try and type it in the screen has timed out and it’s sent a new code!
5 October 2026
A very easy and simple…Car insurance.
A very easy and simple process,resulting in a competitive price.
6 October 2026
After customers leave the AA they get…
After customers leave the AA they get constantly bombarded with unsolicited mail. Please stop this wasteful endeavour. It is not good for the environment or for the recipients.
6 October 2026
Unable to verify my email address [to…
Unable to verify my email address [to sign into my account] your email takes too long to arrive, this is the 3rd or 4th time I have tried,and no it isn't in the trash folder
1 October 2026
Good price
Good price, right cover.
Internet application easy with conformation and questions being answered by telephone.
5 October 2026
AA Insurance ticked all the boxes..
The process was easy to follow with some details being pre-populated which was a great help. The price was much better than the renewal quote from my old ensurer and the documents arrived with me within minutes. All in all a great service.
5 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Advisor was helpful & price was in range
5 October 2026
Reply from The AA Insurance
Delighted to hear that, thanks Gary 🙂.
The lady I spoke to was very friendly…
The lady I spoke to was very friendly and helpful, she ticked all the boxes .
4 October 2026
Competitive price and professional …
Competitive price and professional approach to car insurance. It's reassuring to know you're with the AA.
5 October 2026
easy to complete questioniare.
easy to complete questioniare.
Price was reasonable compare to other providers.
5 October 2026
On checking a comparison site
On checking a comparison site, I noted that AA Insurance gave a good price, for the type of vehicle i was getting. As the car was new i was advised to contact a member of your team for assistance. I did this and spoke to a very helpful person, who spoke perfect english. After this person explained everything to me I was satisfied with the quote and purchased the insurance.
5 October 2026
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