More or less everything ran smoothly. I wasn't clear about cover for driving other people's cars until I'd actually signed up and read my documents. I did have a query about my Community Transport dri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with the AA before, but sadly it got to expensive, so was with another insurance provider, but there quote was more than double from the year before.So I decided to shop around, and found the AA... See more
I started the policy application online,all was going well until my internet went down. I tried logging back in but the reference couldn't be recognised, so there was a number to ring and I could actu... See more
AA gave me the best quote and I was booking on line when an issue arose about the rules on no claims bonus. An advisor quickly helped resolve the matter to my complete satisfaction and the rest of th... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
49K reviews
Asks customers to review
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Having researched home insurance…
Having researched home insurance websites to find what would be the best insurance to give me peace of mind, I chose the AA because they give excellent coverage, better than any other I considered.
I didn't choose by price but wider policy inclusions. This one covers all, if not most, possibilities one needs to insure a home for.
16 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
prices for both car and home insurance…
prices for both car and home insurance are competitive, with cover being good and the options to vary what cover is required is easy to adapt.
communication is clear and understandable as well
16 October 2026
Reply from The AA Insurance
We're over the moon to have you with us and that getting cover was a smooth process 🥰.
Price and reputation
Price and reputation. Can't comment on anything else as policy not started yet.
16 October 2026
I am new customer
I am new customer, I chosen to take out my car insurance because I felt it simple and affordable choice and added on benefits for my use.
16 October 2026
I wanted to find out how to contact…
I wanted to find out how to contact breakdown in the event of a breakdown, but nobody seemed to know so I am none the wiser now?
16 October 2026
Reply from The AA Insurance
Hi Richard, please give us a call on 03330 046 046 if you're broken down.
Easy to manage what I required
Easy to manage what I required, and at a reasonable price
16 October 2026
Great honest well established company
Great honest well established company, we a great name, also responsible price that is why I joined from Direct line 👍
16 October 2026
Good revice
16 October 2026
My experience with aa
Went onto comparethemarket.com, went onto your website, filled out all the information, no hassle, all done in about five minutes if that. Expert job, well done.
15 October 2026
The whole process was smooth and easy…
The whole process was smooth and easy and loved the price
15 October 2026
All brilliant except being on hold for…
All brilliant except being on hold for 36 mins .
15 October 2026
Very simple process though a price…
Very simple process though a price comparison website.
14 October 2026
Reply from The AA Insurance
We're thrilled that it was so simple 🥰.
Easy to find and understand
Easy to find and understand. Excellent cover. A very competitive price.
15 October 2026
Reply from The AA Insurance
We're thrilled with your fab feedback 💛.
Great hopes for switch to AA
Easy to follow intuitive online sign up. Price not the cheapest but much better than my previous provider, packing in additional features at no extra cost.
The acid test will come if I need to claim, then at renewal in twelve months time. Current provider hiked up the price by about 25% and wouldn’t budge so lost my custom. Hoping for better from the AA!
15 October 2026
Not the cheapest
Website easy to navigate and understand. Price wasn’t the most competitive but the AA is a well known name
14 October 2026
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