Aside from the fact that my insurance has not yet even begun and the AA are already spamming me to review their service, let's ask why the exact same insurance policy, despite being an AA breakdown me... See more
Company replied
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See what reviewers are saying
I struggled to access my documents because my AA password didn't work. To some extent it was my fault because I had not the email instructions. When I went on the chat for help, the agent insisted t... See more
Company replied
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
I had misread the instructions on signing up. I ticked email because I wanted online account. I did not realise this also meant I could not have hard copies of my insurance documents. After much disru... See more
Company replied
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from The AA Insurance
We appreciate you sharing your feedback with us regarding the discount. We understand your disappointment and we hope you're okay.
Reply from The AA Insurance
Love to hear it 💛.
Nice to actually talk to someone
Nice to actually talk to someone. Very helpful and well explained.
9 July 2026
you answered all my questions with…
you answered all my questions with ease, The person speaking to was english,which makes a lot of difference to me.it was easy getting a quote,paying was easy,overall it was good.
9 July 2026
Reply from The AA Insurance
Great to hear 😁.
The rac was £1250
The rac was £1250. It was a big difference and you also get roadside assistance.
9 July 2026
Simple process
I chose my insurance through a comparison site which pre-populated a lot of the information, making it easy to complete. However I was a little disappointed that I couldn’t see any way to record the fact I have car insurance already which the faq suggested might have given a small discount. However I was happy to accept the offered price.
7 July 2026
Unprompted review
Reply from The AA Insurance
💛.
Buying from the AA was easy.
The website was easy to use, simple to navigate and the policy's easy to understand and clearly defined.
9 July 2026
great phone call help
9 July 2026
For simple and easy process
The process was simple and straightforward, everything was done within 10mins
9 July 2026
I compared the cover with several other…
I compared the cover with several other insurance companies and I got for my money the price was a little higher than others but gave me more benefits
9 July 2026
Seemed OK service but wasn't happy to…
Seemed OK service but wasn't happy to about a misunderstanding and had to pay extra, not happy about paying up front cost then having to pay excess on needing anything from policy.
9 July 2026
Reply from The AA Insurance
Amazing stuff 😁.
very help assistant
8 July 2026
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