The AA Insurance Reviews 

Fast efficient and polite service

Good service.

The process was quick and easy to navigate. I have looked for a competitive price and all of them had a lower price than the AS until you went to their own website and the price went up by £100. Well done your price was as advertised.

Too soon to judge. I have not received either confirmation of home insurance or any documentation

All very easy to complete and now my breakdown cover and insurance are in one place.

Straightforward process to follow for obtaining a quotation for car insurance.

Had the unfortunate experience of having to claim on our policy with AA insurance. We had a leak through our ceiling and when turning the water off the stopcock sheared off and left us with no water.

Was put through to the Home Emergency team who were totally incompetent

Firstly they did not register the emergency and we only found this out when we rang to chase up the plumber after 5 hours of waiting.

Then they registered it incorrectly as a leaking tap. They told me that they had spoken to a plumber who would call that evening. No one called.

No contact. Rang the next morning. No one had instructed a plumber. Eventually they did and was sorted but in all it took 24 hours of having no water.

I would have given zero stars if I could but there was one positive. The plumber from Dyno plumbing was amazing. Once instructed was there within 30 mins and all fixed.

We will be changing our insurance at the next renewal.

Inclusive insurance, easy to understand, at what I consider to be a fair price.

Helpful staff and a great price for our car insurance

Good price good cover what I was looking for.

Clear steps on the process and covering all points needed.

This was the cheapest quote from a company I recognised on a comparison webiste. Would have preferred to purchase directly but oddly the cost via AA direct was about 15% dearer.

Very Easy to Arrange , very helpful staff and good price.

Friend, helpful, full explanation, looked at alternatives. Clearly explained any changes, I felt listened to. The call centre was here in the UK, not outsourced to exploit cheaper labour. That’s an investment and we appreciate paying a little more for a real service conducted by real people. And no I'm not a dinosaur, just appreciative of real service.

The service received from Rabina was first rate. All the finer points of the questions we asked were explained well.

Problem with online insurance for a brand new car as the registration was not recognised, so called the number on the webpage. The guy on the help desk was very knowledgeable & was familiar with this problem. He went through the process with me took payment & my brand new car will be insured when I pick it up from the dealership

I could actually speak to someone, still an important thing for some people, the lady was really helpful and informative I didn’t feel rushed at all
Thank you