The AA Insurance Reviews 

Lauren was super friendly and helpful and made explained everything very clearly. It was a pleasure talking to her.

Very good experience, after getting initial quote online i spoke to customer services and the young man (Chris) was excellent, very patient and helpful as there were a lot of things i did not fully understand. A very satisfied 80 year old.

Your prices are competitive to others

On-line application form easy to complete. A competitive price. Would be nice to have the option to have hard copy of documentation sent in post.

Friendly, helpful agent who assisted me in securing car insurance so I could drive away my brand new car from the garage insured. Great price for fully comprehensive platinum cover.

The guide was very helpful and the quote was good value for money

I processed on line. Basic but simple experience

When speaking to your colleague re my car insurance, I said I was changing from a other citypany after 18 years. As I had a good experience with you on my House insurance, I was hop6for similar with th car; I was not disappointed. All very patient and helpful.

Fair,honest, competitive car insurance.
Easy to arrange.

You have a good name and the lady was very helpful

Response to AA Insurance comments; You are ‘sorry’ to hear about ‘my dog’ and hope ‘they’re’? safely returned. You say you offered several ‘pet friendly accommodations options. You did not. You offered 2 options. Options offered were not viewable, were not contactable or were unsafe, so yes I declined.
I asked to have my pet dog kennelled locally on several occasions but your ‘loss manager’ flatly refused. He was not interested and not going to pay for it. Only deciding at too late a stage, after he had been stolen, to offer approximately £3 per day (typical cost is around £40 per day), this on your GOLD policy with an accommodation ceiling of £75,000. Shame on the AA.
And while my 4 bedroom home has now been replaced by a single room (not the promised somewhere similar) with no internet connection, 6 and a half months after the flood and my home still not been visited once in the last 3 weeks by a contractor and only once by the loss manager (who now claims to be the project manager also!!) on the 2nd of January.
Just one important other comment. The AA loss manager sent all his emails to me via ‘Gmail confidential’ This allowed those emails where he refused kennelling consent to completely disappear after a couple of days, preventing me accessing them.
Michael Durcan

1 Star
Terrible and completely unacceptable service from AA!
I was forced to wait 8 full hours in the street, only to be told that there were still another 3 hours left because “the car is broken down on the road.” In total, I sat outside for nearly 10 hours like I have nothing better to do with my life.
How can your service be this slow and disorganized? Extremely poor response time, terrible communication, and zero respect for the customer’s time. This is not how a roadside assistance company should operate.
Very disappointed and frustrated. I will think twice before calling AA again

Easy and no hassle

Not too difficult although I wanted a quote with less excess!!

I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someone directly rather than dealing only with online forms. The policy also appears to offer exactly the cover I was looking for and represents very good value.

I review my different options online before choosing to speck with as representative. This process was easy, as unlike companies I didn't have to speak to a machine or AL. The person on the other side of the call was most helpful and walked me through the process and how to proceed once the call was completed

I am trying to talk to someone about my breakdown cover i have no paperwork so no numbers if i break down i cant seem to get through to speak to someone

Easy to use website.Fair price for fully comp policy.