AA. For me got expensive years ago so was really pleased that their prices this year was the best I could find for over 70s and purchased the gold insurance for both our cars. Best price this year an... See more
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Very straightforward process of purchasing car insurance. Options were clearly set out and (as a millennial who usually does important work on a laptop) found the mobile app very user friendly. Great... See more
Reasonably competitive price, with thorough insurance cover on the Platinum package. The thing that swung it for me was the ability to protect your excess once per year. This gives peace of mind when... See more
Company replied
I had to phone the AA home insurance team to start a new policy as the online system wouldn’t let me pay for some reason. The advisor could not have been any more helpful. It was an absolute pleasur... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
44K reviews
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Requires ID check provided by company with very low trust score
The AA provided a good price, they're a trusted name, and the purchase process was easy. However, they have now contacted me requesting an ID check within 5 days, or the insurance will not be provided. I have two big problems with this:
1) The requirement for an ID check is NOT clearly stated upfront before sign up.
2) The ID check is provided by "trusted partner" Mitek Systems which as I write this has a Trustpilot score of 1.2.
I'm not going to hand over my ID data to a company with such a low trust score, and therefore I have no choice but to cancel my insurance with the AA.
5 July 2026
Unprompted review
I spoke with Karl to take out home…
I spoke with Karl to take out home insurance. He was very helpful and professional. And I took out my house and contents insurance with Silver AA through Karl and paid with my debit card. Price was very good and meets my requirements.
5 July 2026
Good price and helpful advisor.
Very competitive price for house insurance - wasn’t the cheapest quote but better than our renewal price and I didn’t want to buy an ‘online’ policy where you can’t speak to anyone.
We wanted to pay on the phone and the advisor was very helpful and sorted the policy and payment for us quickly and efficiently.
Very happy 😃
3 July 2026
Straight forward process no messing no…
Straight forward process no messing no time wasting . You don’t have hundreds of questions to fill in like other insurers would recommend to everyone .
5 July 2026
We chose AA through Confused dot com…
We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online.
She was extremely thorough and it turned out there were items we hadn't filled in from the website.
She also went through the personal possessions with us and explained it fully
Ok so we had to wait 30 minutes to get though, but the time she spent going through the policy said that was the reason.
3 July 2026
Getting good insurance is a complete…
Getting good insurance is a complete nightmare, the variety of quote price is priceless! The AA quotes were very reasonable and had a three tier cover offered! I chose the Platinum for the best option for me! AA was a name I knew was a big reason for my choice!
5 July 2026
I recently moved my Home Insurance to…
I recently moved my Home Insurance to AA and so far so good.
The policy terms are excellent and the premiums are much cheaper, than those being offered by my previous insurer.
The customer service has been good, as I made a small mistake in my original application and called to update my file. The member of staff was very helpful in terms of making the changes to the policy and there was no impact to my premiums.
It is very early days but im very pleased.
Keep up the great work.
5 July 2026
They were over £200 cheaper than my…
They were over £200 cheaper than my current policy. The cover for contents was much better. The person I dealt with was efficient and had a good sense of humour.
4 July 2026
Very helpful and easy to set up the car…
Very helpful and easy to set up the car insurance
5 July 2026
Easy to use website.
3 July 2026
Very easy to setup insurance
Very easy to setup insurance and also cheaper than my renewal quote and all the compare websites I checked.
4 July 2026
Excellent services
Helpful customer services, knowledgeable and patient. Excellent service.
3 July 2026
Seamless process.
4 July 2026
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