Overall good experience although I didnt realise you provide garage with brake parts and that service was basic. I always use braintree motors as they are really reliable and don't take the micky on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a Full Service with the AA. Well it seems like everything else these days ..cut backs. The Guy spent a lot of his time on his phone texting. I gave him the benefit of the doubt thinking he... See more
The engineer arrived at about 9.00am Tom pick up our car and returned it 6 hours later, serviced and MOTd. Polite and friendly service. Only slight hitch was we had to pay the final balance of 1p and... See more
Online booking system very easy with good range of days and times available Price was very competitive Coming to house to undertake repair was very useful and didn’t cost any more. Service from... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Brake Repair
I was a little apprehensive as I have recently had a bad (and very expensive) experience with another garage, however the work (replace rear brake pads and discs) was completed on time and at the price quoted therefore I would recommend Oakley Road Garage.
8 September 2026
Simple service and easy to locate a…
Simple service and easy to locate a garage near my location. I've used for the last 3 MOT's on my Tesla. Easy communication.
7 September 2026
A friendly greeting
A friendly greeting together with knowledgeable staff was a welcome surprise. Communication was very good but the cherry on top was that the garage is literally only a two minute walk from my front door.
10 September 2026
Easy to book and a good price
Easy to book and a good price. I was kept informed as to when my car would be ready.
9 September 2026
May use AI-assist with repliesRead more
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Reply from The AA Smart Care
We're so pleased to hear such positive feedback about our service! Thank you for taking the time to share your experience with us.
Rapid and efficient service
9 September 2026
Ronan was very impressive and dealt…
Ronan was very impressive and dealt with my car’s faults in quick succession
I will definitely use the AA to fit brake pads, MOT. Change the oil, air and fuel filters etc in future
9 September 2026
Major Service Requested
When promising to arrive on the day requested by confirmation and ringing am and 15 mins prior to arrival. None of that happened and my day was wasted waiting.
6 September 2026
Reply from The AA Smart Care
We apologise that we failed to meet our commitments regarding your delivery. We understand how frustrating it is to waste your day waiting, and we hope you're okay.
AA no longer living up to reputation
Driver who returned my vehicle was on his phone the entire time, and nearly drove off with my parking pass, requiring me to actually knock on the window, and even then continued his phone conversation. No paperwork. No explanation of the result of 'investigative work'. Had to email SmartCare to request MOT certificate and invoice including parts, which then took 4 days to be resolved. Awful customer service, but that's not uncommon anywhere now. Just not a good experience, full stop.
1 September 2026
Reply from The AA Smart Care
We are very sorry to hear about your negative experience with the vehicle return and the issues you faced with documentation and communication. We understand your frustration and appreciate you bringing this to our attention.
Thanks for the motorway hard shoulder…
Thanks for the motorway hard shoulder recovery. Dangerous situation handled sensibly with no drama.
31 August 2026
Easy to book and excellent mechanic!
The service was easy to book online.
The mechanic was a lovely guy, friendly, polite and very knowledgeable.
5 September 2026
Reply from The AA Smart Care
Sounds like top-notch service to us 👍.
Booked this because we had just moved…
Booked this because we had just moved and didn't know where to take the car. Car was picked up and returned efficiently, work carried out as speced and staff polite. What more can I say.
9 September 2026
Car belongs to elderly lady
Car belongs to elderly lady. Car failed MOT for brake pads less than 1.5mm, gave quote to replace pads of £115, the elderly lady would have accepted but I declined and would do the work. When I removed pads >5mm left as I had bought new pads I fitted them. Took back for retest passed showed them old pads no interest called AA smart care they had no interest either. This amounts to attempted theft and AA having no interest amounts to being an accomplice.
9 September 2026
Reply from The AA Smart Care
Hi there, if the customer would like the team to look into her concerns, please ask her to call them on 0330 018 3446 and an agent will be happy to help.
Delayed communications between the garage the AA and myself
I booked my car in for MOT and a Service. The Garage did not communicate directly with me that my car had failed the MOT therefore there was a long delay before the AA informed me, in fact I phoned the garage then the AA myself. I dropped the car off on the 18th and it was not ready until 1700hrs on the 20th too late for me to get there to pick it up. I have also discovered that there is AA approved garages which service EVs much closer to my home than the garage I was sent to. If I still have the vehicle next year I will NOT be using the AA nor the garage.
22 August 2026
Reply from The AA Smart Care
It's disappointing to hear you've been unhappy with the service provided; our team try and keep customers updated as much as possible. When making the booking we'll show garages with availability in your area, allowing to choose the best option.
Louis arrived on time and completed the…
Louis arrived on time and completed the work very quickly even though it was raining
8 September 2026
No complaints with the service on the…
No complaints with the service on the day. Picked up on time handed over & brought back all clean, serviced & MOT.
5 September 2026
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