The AA Smart Care Reviews 

Mechanic was polite and helpful. Would use AA again.

The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but the main thing is she confirmed that should one of us be left on our own there will always be support available. That is KEY.

It was so convenient having the brake pads replaced on my own driveway. Kenny was friendly and very helpful, showing the condition of the old brake pads to us, and providing information about more AA mobile servicing options we could use.

AA Smartcare responded to my previous review, acknowledged their fault in their payment system and my numerous attempts to pay for the service I received. Agreed to give me a refund with a £75 good will gesture (which doesn't cover the money I had to borrow while they left me overdrawn for 3 months) and then when I look for my review.... It's not longer there! Definitely writing to the financial conduct authority and the ombudsman. It was easy for them to rob me 10 months later but they can't seem to send the money back. Shocking.

Natalie Thomas
4 reviews
GB
Rated 1 out of 5 stars
2 days ago
Avoid at all costs! Every customer needs to read this!

In November 2025 I had some work done on my car. In August 2026 AA Smartcare takes £225 from my bank account without prior notice or warning. I tried to pay for work done in November over 10 times. Each time I paid the money was returned to my account after 5 days. I told them their is a problem with their payment system. No one could troubleshoot or help me. Having this sum randomly taken from my account repeatedly numerous times put me in intense financial difficult during the hardest time of my life as a cancer patient, out of work due to treatment. Countless calls to customer services, no one could help, no one could advise, no one could put me through to anyone senior enough to deal with the issue. Everyone sympathised but no one could help. I responded to an email from a manager, who did not respond. I wrote a formal complaint in January 2026, and I did not get a response. 10 months later the last of my money food and petrol is taken on a random Thursday in August 2026 for a service I had the year previous I call them again and it turns out a response to my complaint was written in January admitting that yes their payment system had been faulty and had kept returning my payments to me even though I had the money in my account to be taken...but this email never reached me. The call handler admitted that there had been mistakes made by a previous call handler who had not properly logged my complaint. I have spoken to so many different customer service agents, made so many attempts to pay them for the services I received only to have my complaints ignored for 10 months and then to have money randomly taken from account for a service I hardly remember now. The confusion initially started because I called the garage to check the service I had paid for was appropriate for my vehicle...the garage said one wasn't so did they did not perform the service. Despite this I was charged for the service, every time I called to have this charge removed the customer service agent could not approve the refund. So not only would they not take my payment for the services I was provided they would not refund me for the service I did not receive. 10 months later after no responses to my email to management or my complaint, money is taken from my account leaving me with nothing to survive on for the rest of the month. I felt compelled to write this review because a multi-million pound business should not be able to reek havoc on a customers life who was merely trying to pay for a service they had received. I've had to borrow money constantly from friends and family as these payments attempts were weekly, continuously putting me overdrawn from November 2025 to January 2026. I payed for this service so many times I cannot compute and every single time the money was returned to my account 5 days later even when my account had the funds to pay. They hounded me constantly for a payment that I had attempted to make every single time, but they kept sending the money back. 10 months later, no warning, the money is taken again. Thanks for the threatening emails after I had tried to pay for your services, thanks for the complete and utter later of morality, empathy and kindness of your business model. Terrible systems, clueless customer service agents and shocking leadership. If you have had a similar experience please share it here, customers need to know to avoid this business at all costs.

The mechanic that came was very friendly and knowledgeable also very tidy in his work. Booking and updates were very good. Price was really good value.

Great service and excellent communication

The car garage booked to pick up my car didn’t arrive. Phoned AA SC to cancel, which they, but without so much as an enquiry never mind an apology. Extraordinarily poor

Very helpful picked my car up great service kept me informed will be using them again

Very efficient. Car collected as arranged. Service and MOT carried out without fuss. Car delivered back to me on time. Very satisfied with this service.

The car service and MOT were completed in a timely manner. I had accepted the option for the car to be picked up from home. This did not take place within the allocated time so I drove the car to the garage. When I arrived at the garage, a written record the car being booked for a MOT and service was not found. It could be that it was on the online system. Overall, however, the service was efficient and the staff members were polite.

Super great service, really prompt, thorough and ultimately convenient having mobile mechanics

Waited to give a review.And here is why. Had a major service done on the 29th July. Could hear mechanic struggling to get it started after changing fuel filter, but he said everything was ok. Went on holiday on the 8th August all good. On the 12th August we broke down, I could only put it down to fuel as there was electrical power there. Tried to start and it sounded just like when he couldn’t start it at my house. Technician arrived about 5 hours later. Primed the fuel filter and it started. He confirmed that the fuel filter had been incorrectly fitted, not using the right tools for the job. So to continue my holiday I have to keep priming the fuel filter. Not a happy bunny as AA smart care don’t know when they can fit me in to change the filter. Shocking absolutely shocking. Now on to the second day with no car. Have an autistic son who is going mad because he wants to go out. Was due at 11am on the 13th now moved to 5pm. Their mistake and can’t be bothered to make it a priority to get a new filter fitted. Not happy at all with the service.update13:45 on the 13th Just been told we are not a priority. Keep getting fobbed off. Totally totally unprofessional, you broke my car by not fitting a part properly. 2 days of holiday ruined and 3 very very angry kids. Unbelievably shocking service. UPDATE AGAIN DAY 3 14th AUGUST STILL NOT FIXED LIED TO ABOUT CAR BEING RECOVERED AND NO HIRE CAR TILL 5pm. AA BROKE MY CAR BY INCOMPETENCE AND OUR HOLIDAY IS RUINED BY NOT SORTING THIS OUT. 3 VERY UPSET AND ANGRY KIDS AND WIFE, WELL AND ME. DISGUSTING BEHAVIOUR BY SO CALLED PROFESSIONAL OUTFIT.
UPDATE car picked up at 13:30pm on the 14th from campsite. Was told by recovery bloke he was taking it to Taunton Deane and would hand over keys to other recovery driver to take it the rest of the way. No car arrived home as my father in law was waiting for it. 15th I arrive home from a ruined holiday and still no car. Wife rings the AA to find out where it is. Have a guess everyone, left in services with key for over 24 hours. Apparently it is standard procedure. Now they tell you they care about you and your car. Utter crap. What happens if it gets nicked?????

Everything about the service was great.
From initially booking, to getting my preferred time slot, and then being cared for by the garage.
Perfect!

I am not happy with your service
No complaint with garage
You could not be contacted by phone even thought you recommend I call you Took four weeks to get paperwork I requested
Once work was completed was to be contacted this did not happen
Do not feel like want to use you again

Ewan was very friendly, efficient and did a good job servicing my car.

The garage was fine good service and polite staff. My problem was that as an AA member I was offered 10% discount but never received it. Trying to contact Snartcare was almost impossible constantly blocked by chat bot. The saving I got from not using my dealer was negligible

This is a great to have when you cant afford a big lump sum to pay off in one go its been a life saver for me. But the company take ages to process and get back to you so the garage can get on a do the work, i found myself having to constantly keep ringing them to get there butt's in gear so the garage could proceed

Really pleased, easy to book online, choice of days and am/pm slots for convenience.
Prices seem competitive.
Our mobile mechanic was Louis, did a great job, very polite and professional. No mess left behind.
Will use again.

The garage was great but AA smartcare not very efficient