The AA Smart Care Reviews 

Good communication. Friendly and professional service. Would highly recommend.

Very happy as was kept informed on the date of appointment, also when the mechanic would arrive. He was very friendlyand and quick on replacing my breaks. Would recommend booking this service as easier than doing it all at the garage.

Helped me find a good local garage but that's it. Terrible communication, multiple messages ups, messages giving me different times and stressing me out thinking my mot won't get done in time, too many emails and made everything so much more complicated. I will be going directly with the garage from now on. Only one person I spoke to on phone was any good. Not recommended

Exceptional service. I had my front brake pads changed and opted for the work to be done at home. Engineer was on time, cracked on and the work was completed within 45mins. Will definitely use this service again!!

Arrived within the allotted time. Friendly and professional. Listened to my concerns and re-ran the diagnostics to make sure correct repair was taking place. Very reasonable cost for driveway repairs.

Well Informed about the appointment, really friendly helpful young man and great all done at my home address, very happy and would definitely use again

Easy to book, garage called to confirm pick up time, they arrived at the listed time. Emailed copies of the MOT and service as well as the print outs. Did not upsell or exaggerate anything (previous experience of this at other garages). Would definitely use again.

Initially there was difficulty arranging both parts of the work needing done.
I commited to the first part of the work and I got a price and date easily but when I tried to add the second part of the work needing done it became very difficult to do.
The mechanics were very affable and efficient and capable.
It was good to have the work carried out at home and beneficial to be given a set time.

Brilliant service fast and reliable and great price

Was given a price for a starter motor. Agreed to wait 5 days for the service to be done as the price was really good.

I was then told 1 hour before the service that I needed to pay a further £133! After waiting 5 days for this to be done, I was left in a vulnerable position. I was left with 2 choices, decline and wait even longer. Or pay more and get to use my car? I don’t believe this is very good service!

I received no text to give me a guide other than afternoon, and certainly no communication until he knocked on the door.

Since the service my car is running a lot noiser than it had before

Awful experience. Had a full service and 4 brake pads done. Mobile mechanic told me the reason my handbrake was so high is it just needs to settle. I was dubious but he was the expert. Next time I have driven my van brakes are smelling like burning rubs and my ABS,traction control and hill start light come on. I call AA get a mechanic out to have a look at the problem they caused and their response was to make me wait 5 days for the appointment with my van being unusable. So I called emergency call out line to which their mechanic came out and sussed out they had managed to get my handbrake stuck on. He eased the brake but I am left with all my abs lights on and squeaking noise coming from my rear right wheel. Terrible service and customer service. I will be removing my membership which I have held for 5+ years.

The booking process was very straightforward. The mechanic was very informative and friendly, he explained what he was going to do and once finished told me what I need to do next. Answered all my questions.

Excellent service. Easy to use and offers flexible payments. Much easier for a mechanic to come to your place of work rather than hanging around an industrial estate. Very good service, will use again. It was easy to book and get a suitable time and date. The mechanic was polite and helpful.

1) Easy to book
2) Transparent information on repairs needed and cost
3) Customer service availability and help good

Booked a home visit for brake pad change. Was advised I would get a call with time of appointment on the morning from the driver. They just turned up with no call. Did front brakes. Advised they couldn’t do back due to some corrosion. They reported brake fluid dirty and needed changing. They then said I needed rear discs as well. Took it to my local garage who have just called to say there is nothing wrong with brake pads or discs and they don’t need replacing. They have checked this also with the mot team. Also reported the break fluid is fine.

Very easy and quick way to book a service and MOT. Grateful that my car was picked up from and returned to my home address.

I was attracted to the site due to the offering of collection/drop off but unfortunately this didn’t happen.
I had an extra issue I asked them to look at but communication wasn’t brilliant.

Could have left the car in a cleaner state. All the boxes were ticked but anybody can tick a box! I was left with the feeling that there could have been space for comments at the end with a personal viewpoint of the vehicle, anything to look out for etc. Then, when it was ready I had to walk a couple of hundred metres around to a side street to collect it, not easy for an elderly chap. It could have been brought around for the customer.