The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great collection services and very…
Great collection services and very friendly, a bit disappointed in the cost for clearing the engine management light as I have the equipment to clear this its now back on .
I understand its part of the MOT .
But all good, great service
15 October 2026
The mechanic was very polite
The mechanic was very polite. Arrived on time and did a good job
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Failed my car on emission
Failed my car on emission, because the catalytic converter was not warm enough to run properly. Tried to charge me £100 diagnostic which I declined, took it the next day warm and it passed.
15 October 2026
Reply from AA Approved Garage Network
Hi, we're sorry to hear this. We understand your frustration after the vehicle failed on emissions and then passed the following day. We hope you were able to raise your concerns with the garage and our Customer Service team at the time, so this could be looked into.
Reply from AA Approved Garage Network
Hi, we're sorry to hear you've been left feeling this way. Please give us a call on 0330 018 3446, so we can address any concerns you may have and help get this sorted.
price and service
14 October 2026
Good service at a decent price thanks
14 October 2026
Reply from AA Approved Garage Network
Happy we could help Andrew 🙂.
Excellent price and good service…
Excellent price and good service received from the booking process through to the garage where the repair was carried out. Would definitely use again.
14 October 2026
Highly satisfied
I was very satisfied with my recent car service, arranged by the AA, which I will continue to use.
16 October 2026
Great experiance
Very easy to book, really helped that mini bus was collected and dropped back off.
Had reminders sent so did not forget.
Was updated throughout day regards time of collection and of any additional works that was required. Would use again and also reccomend.
14 October 2026
Smooth and efficient service
Smooth and efficient service. Reasonable pricing. Pain free.
14 October 2026
Reply from AA Approved Garage Network
Delighted to hear that Don, thanks for the feedback ❣️.
Skilled friendly staff prompt…
Skilled friendly staff prompt collection and return st a very competetive price
17 October 2026
Reply from AA Approved Garage Network
Thanks for the lovely feedback, we hope we can help again in the future.
I am pleased with the fact that my…
I am pleased with the fact that my vehicle was picked and returned back . However, I noticed my tire pressure was not checked and filled which was part of the checks. this leaves me with concerns that other parts were properly checked.
7 October 2026
Reply from AA Approved Garage Network
Hi, we're sorry to hear this. Please give us a call on 0330 018 3446 so we can look into this further and help get the tyre checks looked at.
Friendly and accommodating
13 October 2026
Great,very good.Thanks.
14 October 2026
Staff very helpful
9 October 2026
The service was good
The service was good, however, I wasn’t notified when they kept my car overnight. I was very worried as I was told the car will be returned on the same day.
13 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.