The AA Smart Care Reviews 

Service was quick

On time did a good job very polite and helpful

The mechanic arrived at my place at the right time and serviced the vehicle within stipulated time! Keep it up!

🤗🚗💯🚙👌🛻👍🚙🫶🚘

The service engineer that came to carry out maintenance on my vehicle was very polite and professional, you felt he was conscientious about his work.

It took less time than I expected for the job to be done. The mechanic asked the relevant questions about where my car was parked. To my surprise the time Tom said he will be done was actually less than that. Well done mate!

Great no fuss service. I was contacted by text keeping me up dated as to when the mechanic would arrive. The engineer called me about 10 minutes before he arrived. Servicing done, log book stamped and report emailed to me. Definitely will use AA Smart Care again

Polite cheerful engineer. Found the problem very quickly and was very helpful.
Really useful service.

Easy and straight forward...great if you have off street parking and great value for money.

Mechanic was good polite and tidy

Excellent service. Very efficient.
Definitely use again.

Mechanic was polite and helpful. Would use AA again.

The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but the main thing is she confirmed that should one of us be left on our own there will always be support available. That is KEY.

It was so convenient having the brake pads replaced on my own driveway. Kenny was friendly and very helpful, showing the condition of the old brake pads to us, and providing information about more AA mobile servicing options we could use.

AA Smartcare responded to my previous review, acknowledged their fault in their payment system and my numerous attempts to pay for the service I received. Agreed to give me a refund with a £75 good will gesture (which doesn't cover the money I had to borrow while they left me overdrawn for 3 months) and then when I look for my review.... It's not longer there! Definitely writing to the financial conduct authority and the ombudsman. It was easy for them to rob me 10 months later but they can't seem to send the money back. Shocking.

Natalie Thomas
4 reviews
GB
Rated 1 out of 5 stars
2 days ago
Avoid at all costs! Every customer needs to read this!

In November 2025 I had some work done on my car. In August 2026 AA Smartcare takes £225 from my bank account without prior notice or warning. I tried to pay for work done in November over 10 times. Each time I paid the money was returned to my account after 5 days. I told them their is a problem with their payment system. No one could troubleshoot or help me. Having this sum randomly taken from my account repeatedly numerous times put me in intense financial difficult during the hardest time of my life as a cancer patient, out of work due to treatment. Countless calls to customer services, no one could help, no one could advise, no one could put me through to anyone senior enough to deal with the issue. Everyone sympathised but no one could help. I responded to an email from a manager, who did not respond. I wrote a formal complaint in January 2026, and I did not get a response. 10 months later the last of my money food and petrol is taken on a random Thursday in August 2026 for a service I had the year previous I call them again and it turns out a response to my complaint was written in January admitting that yes their payment system had been faulty and had kept returning my payments to me even though I had the money in my account to be taken...but this email never reached me. The call handler admitted that there had been mistakes made by a previous call handler who had not properly logged my complaint. I have spoken to so many different customer service agents, made so many attempts to pay them for the services I received only to have my complaints ignored for 10 months and then to have money randomly taken from account for a service I hardly remember now. The confusion initially started because I called the garage to check the service I had paid for was appropriate for my vehicle...the garage said one wasn't so did they did not perform the service. Despite this I was charged for the service, every time I called to have this charge removed the customer service agent could not approve the refund. So not only would they not take my payment for the services I was provided they would not refund me for the service I did not receive. 10 months later after no responses to my email to management or my complaint, money is taken from my account leaving me with nothing to survive on for the rest of the month. I felt compelled to write this review because a multi-million pound business should not be able to reek havoc on a customers life who was merely trying to pay for a service they had received. I've had to borrow money constantly from friends and family as these payments attempts were weekly, continuously putting me overdrawn from November 2025 to January 2026. I payed for this service so many times I cannot compute and every single time the money was returned to my account 5 days later even when my account had the funds to pay. They hounded me constantly for a payment that I had attempted to make every single time, but they kept sending the money back. 10 months later, no warning, the money is taken again. Thanks for the threatening emails after I had tried to pay for your services, thanks for the complete and utter later of morality, empathy and kindness of your business model. Terrible systems, clueless customer service agents and shocking leadership. If you have had a similar experience please share it here, customers need to know to avoid this business at all costs.

The mechanic that came was very friendly and knowledgeable also very tidy in his work. Booking and updates were very good. Price was really good value.

Great service and excellent communication

The car garage booked to pick up my car didn’t arrive. Phoned AA SC to cancel, which they, but without so much as an enquiry never mind an apology. Extraordinarily poor

Very helpful picked my car up great service kept me informed will be using them again