The AA Smart Care Reviews 

Very helpful picked my car up great service kept me informed will be using them again

Very efficient. Car collected as arranged. Service and MOT carried out without fuss. Car delivered back to me on time. Very satisfied with this service.

The car service and MOT were completed in a timely manner. I had accepted the option for the car to be picked up from home. This did not take place within the allocated time so I drove the car to the garage. When I arrived at the garage, a written record the car being booked for a MOT and service was not found. It could be that it was on the online system. Overall, however, the service was efficient and the staff members were polite.

Super great service, really prompt, thorough and ultimately convenient having mobile mechanics

Waited to give a review.And here is why. Had a major service done on the 29th July. Could hear mechanic struggling to get it started after changing fuel filter, but he said everything was ok. Went on holiday on the 8th August all good. On the 12th August we broke down, I could only put it down to fuel as there was electrical power there. Tried to start and it sounded just like when he couldn’t start it at my house. Technician arrived about 5 hours later. Primed the fuel filter and it started. He confirmed that the fuel filter had been incorrectly fitted, not using the right tools for the job. So to continue my holiday I have to keep priming the fuel filter. Not a happy bunny as AA smart care don’t know when they can fit me in to change the filter. Shocking absolutely shocking. Now on to the second day with no car. Have an autistic son who is going mad because he wants to go out. Was due at 11am on the 13th now moved to 5pm. Their mistake and can’t be bothered to make it a priority to get a new filter fitted. Not happy at all with the service.update13:45 on the 13th Just been told we are not a priority. Keep getting fobbed off. Totally totally unprofessional, you broke my car by not fitting a part properly. 2 days of holiday ruined and 3 very very angry kids. Unbelievably shocking service

Everything about the service was great.
From initially booking, to getting my preferred time slot, and then being cared for by the garage.
Perfect!

I am not happy with your service
No complaint with garage
You could not be contacted by phone even thought you recommend I call you Took four weeks to get paperwork I requested
Once work was completed was to be contacted this did not happen
Do not feel like want to use you again

Ewan was very friendly, efficient and did a good job servicing my car.

The garage was fine good service and polite staff. My problem was that as an AA member I was offered 10% discount but never received it. Trying to contact Snartcare was almost impossible constantly blocked by chat bot. The saving I got from not using my dealer was negligible

This is a great to have when you cant afford a big lump sum to pay off in one go its been a life saver for me. But the company take ages to process and get back to you so the garage can get on a do the work, i found myself having to constantly keep ringing them to get there butt's in gear so the garage could proceed

Really pleased, easy to book online, choice of days and am/pm slots for convenience.
Prices seem competitive.
Our mobile mechanic was Louis, did a great job, very polite and professional. No mess left behind.
Will use again.

The garage was great but AA smartcare not very efficient

Had my car MOT undertaken by Cross Motor Engineering at Bideford on Avon. The communication, support and flexibility of the team was excellent. Very happy I selected Cross Motors for the quality of the work.

Engineer gave good communication , arrived on schedule and carried out service professionally.

i was very happy with the service undertaken , full check list and recommendations received by email within 112 hours .

I was amazed at the convenience and the cost of the repair and replacement of the front and rear discs and pads.Scot the mechanic was 1st class and kept me informed of his whereabouts, arrived on time and was quick friendly and very efficient. Would and already recommend to anyone who needs a job done 👍 5 star ⭐

Great service you provide easy booking process & price was the lowest around the other top names in the industry

It all went well got the time l wanted to go all OK

I HAVE STILL RECEIVED NO RESPONSE TO MY COMPLAINT NEARLY 2 MONTHS LATER.

I HAVE NOT RECEIVED THE SERVICE I PAID FOR.

I am extremely disturbed by an email I have received from AA following my service on my car 17th June which I have forwarded to them.

I went on your website last week to book mobile service and paid for MAJOR SERVICE. The email I received today mentions "my breakdown" and says I haven't been given a full service And not the same equivalent????????

I HAVENT HAD A BREAKDOWN?? AT NO POINT DID THE WEBSITE MENTION ABOUT BREAK DOWNS WHEN I BOOKED THE SERVICE. IT WAS ADVERTISED AS A NORMAL SERVICE FOR ROUTINE MAINTENANCE. AT NO POINT WAS THIS ADVERTISED AS SOMETHING DIFFERENT TO A NORMAL SERVICE.

ADDITIONALLY THE EMAIL SAID I HAVE SIGNED DOCUMENTS TODAY WHICH I HAVEN'T AND STATES I HAVE AGREED TO THESE TERMS?? WHAT THE HELL IS GOING ON. I CAN'T ACTUALLY BELIEVE THIS.

The email says: Your declaration
By signing below, I acknowledge that the information in this Breakdown Report is an accurate account of the work carried out by the AA with my consent.
Signed
Original signed

IN ADDITION TO THIS , AT THE TIME OF BOOKING I RECEIVED AN EMAIL SAYING I WOULD HAVE A MORNING APPOINTMENT BEFORE MIDDAY AND THAT I WOULD BE CALLED ..AT THE BEGINNING OF THE MORNING TO LET ME KNOW TIME SLOT AND AGAIN 15 MINS BEFORE/ WHEN ON THEIR WAY.

I NEVER RECEIVED ANY PHONE CALLS. WHEN I CALLED TO CHASETHEY TOLD ME THAT THEYD CHANGED TO LATE PM 1500.BUT NO ONE BOTHERED TO INFORM ME .

AS I HAVEN'T HAD THE WORK DONE THAT I PAID FOR I WANT MY MONEY BACK!!!

THEY CHANGED MY APPOINTMENT FROM A MAJOR SERVICE TO A"BREAKDOWN" WHICH I NEVER HAD AND MECHANIC WAS THERE FOR ABOUT 45 MINS. NOT 2 HOURS LIKE IT WAS SUPPOSED TO.

I received response yesterday from someone with the pathetic unprofessional response :

"Hello,

The breakdown email below is not from ourselves.

Through ourselves you have had a major service.

Thank You

Kind Regards
Rob
Senior Customer Advisor"

AA think this response to a complaint is acceptable by denying they sent the email even though I already checked the email address and it ended in: theaa.com . I can't put full address due to trustpilot block posts with email addresses. They didn't even apologise for changing my appointment to the end and not informing me and not calling as they were meant to to.

I will be taking this further.

Garage was good appoinment in however no communication of additional works carried out till i left and they told me of the extra charge and additional work has already been done. Had to call customer service to get them to verify workwas carried outand extra charge was eligible