The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
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Absolutely shocking service
Absolutely shocking service, avoid at all costs.
Booked a mobile service on the only day available, they confirmed the booking and sent a booking confirmation email confirming the date booked, an AM booking as requested and the name of the mechanic. They also took the money from our account three days before the service date.
All of this was absolute fantasy on their part as they didn't call or turn up in tha AM at all. It took us four phone calls and lots of time on hold before eventually confirming to us at 5.35pm that they have had a mix up and they will reschedule the service.
Obviously we said no to this and cancelled, now waiting for our money back before we can afford to rebook with another company. There was no apology from the person on the phone, they said they'd cancel it then hung up on us !!
Shocking service from what we thought was a reputable company. AVOID, AVOID, AVOID.
14 October 2026
Unprompted review
Reply from AA Approved Garage Network
We are extremely sorry to hear about your experience and the frustration this situation has caused. Failing to turn up for a scheduled appointment, the long wait times on the phone, and the rude behavior you encountered when trying to cancel are completely unacceptable and fall far short of the standards we aim to provide. We understand how inconvenient this must be, especially while waiting for your refund to be processed so you can make alternative arrangements.
What a great service
What a great service ! My car was picked up/dropped back by two lovely young men ,all the major service done. Paperwork for the MOT was given to me and the following emails confirmed all they had done in the service.Car is running beautifully ,they reprogrammed it to reflect the service .I couldn't be happier.My husband is unwell so I can't leave him so this service saved me getting a sitter in ,booking a hire car via my usual garage and the journey to Tamworth to the garage.Highly recommend this service to anyone .PS ,it was very reasonable ,MOT and a major service far less than my dealer garage
3 October 2026
Staff were well organised and friendly
Staff were well organised and friendly. Looking forward to do my next MOT with them.
9 October 2026
Reply from AA Approved Garage Network
Brilliant to hear about the service you received, Milen. Thanks for leaving a review.
Great customer service friendly staff…
Great customer service friendly staff and quick
12 October 2026
Garage needs to do better
Good from the AA but garage didn't return my car until the next day using some poor excuse about oil and oil filter not arriving on time, IT'S A GARAGE WITH NO OIL OR OIL FILTER "REALLY" but they did bring it back to me by 10am the next day
9 October 2026
Reply from AA Approved Garage Network
We are glad you had a good experience with the roadside assistance team and appreciate your four-star review. We acknowledge how frustrating it was to wait overnight for your vehicle due to the delivery delay of essential servicing parts.
Excellent service .
9 October 2026
Doing my service and Mot with AA has…
Doing my service and Mot with AA has never been so easy!!! Thanks
9 October 2026
Rather a bit too Expensive than hopped…
Rather too Expensive…I liked the slight discount for membership bookings but would have preferred it to be £10-off; & then repairs seemed a bit on the steep side…like: £100 for an Alignment&Polish… where in the past the Polish alone has been only £30…
~but other than that the booking-in process was generally efficient & pleasant…
9 October 2026
Reply from AA Approved Garage Network
Hi there, if any work is needed, we'll check the garage recommendations and give a quote before getting your go-ahead. We only use high quality parts that come with a warranty too. We're happy to hear that booking was easy and that you got our Member discount 😊.
I had a torn seat afterwards
I had a torn seat afterwards. They denied saying that it’s been there before. But I can’t recall having a torn seat. I am disappointed.
9 October 2026
Reply from AA Approved Garage Network
Hi Ahsan, we're sorry to hear you're feeling this way, but we're pleased you've been in touch with us so the matter can be properly looked into.
We hope everything went smoothly with your MOT and that any concerns are resolved for you soon.
Prompt service
12 October 2026
Reply from AA Approved Garage Network
We're delighted to hear this, and hope your MOT and service went smoothly 😊🚗.
Convenience
It was very convenient to have the vehicle picked up, but I was expecting some kind of update before the car came back.
12 October 2026
They were very good.
12 October 2026
MOT and Service
Very happy with the garage i used. There was some initial apprehension on my part as it was the first time i had used them. But i felt i could trust them to do a good job because they are AA approved.
12 October 2026
Easy experience.
Easy to navigate, clear instructions. Garage couldn't have been better.
12 October 2026
Very friendly and considerate staff
Very friendly and considerate staff, I was kept informed on progress of work carried out. Excellent service
12 October 2026
Service and MOT review
I would have liked to have a report on the service that was done.
AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strangely received a message on the 09/10/2026, which said my car was ready to be picked up. I had already picked up my car on the 7th. If I had relied on AA Smart Care, then that would have been a problem.
There were no issues with the garage itself.
9 October 2026
A lot of hassle.
I booked my car for a diagnostic.
The mechanic came to me and confirmed my suspicions of a faulty alternator, but was unable to do the repair himself.
I called out a second mechanic from the AA and he immediately said that it can't be done roadside. Annoying that the first mechanic didn't know but alright.
The AA offered a full refund but said it can take up to 21 days which is ridiculous.
So I booked a garage to replace the alternator and took my car there. The next day the garage says that they can't do the repair and that the AA should not have sent the job to them.
So the AA arranged for it to go to another garage, which fortunately was close as my battery was near enough dead by then.
Just a lot of hassle and stress for something that could have been solved much sooner. Why they sent me to a garage that can't do the repair I'll never know.
I wouldn't use the AA again and would rather go directly to the garage instead.
10 October 2026
Unprompted review
Reply from AA Approved Garage Network
Hi Robert, we'll always do our best to get your car back on the road as quickly as possible, so we're sorry to hear about the issues you experienced with the repairs and the inconvenience caused.
We hope you've raised your concerns with us directly so they can be fully looked into, and that everything has now been resolved smoothly.
The confusion between The AA and The…
The confusion between The AA and The garage on work needed and parts required gave me an estimate that then changed and added £1000.
11 September 2026
Reply from AA Approved Garage Network
Hi Nigel, we can see your car needed a few repairs to pass its MOT. We hope you got in touch with our team so we could help with any questions about the pricing and the work required.
We hope everything went smoothly and that you're now back on the road.
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