ResMed Shop Reviews 1,078

Subscription service is a a joke. If you need a mask tank or tube just buy it. You can update your address but they still will send it to an old address 3 states away and tell you that you need to pay for it.

I purchased an AirMini travel CPAP machine from Shop.ResMed.com a little over a year ago and I was in need of some follow up customer service, so that I could get the past 12 months' reports for my sleep tracking.

Michael (the customer service rep with whom I spoke on the phone) was a true rock star in walking me through everything to start up the process towards getting a user account set up for me, so that I can get my data.

Because my local pharmacy/respiratory therapist could not get an AirMini for me (and, I later found out, has no ability to download the data from my AirMini), I purchased the unit directly from the online ResMed Shop.

Because of Michael's outstanding customer service, I am likely going to move all of my CPAP prescription info over to the online shop and star buying replacement supplies from the online shop, once my contract with my local pharmacy/respiratory therapist expires.

I am waiting on correspondence from the respiratory therapist with the Shop.ResMed.com online shop, so that I can download and print my data; but, if that department is even half as good as the help I got from Michael, then, I suspect I'll have everything I need by this evening.

Thank You Michael for taking charge and for getting things done!

Quick and efficient process to order and items shipped and received quickly.

Quick turnaround time and they worked directly with my doctor to resolve some missing information on the written prescription.

Easy to order, promptly sent

Easy, no hassle ordering process with prompt delivery.

Your entire team was engaged and helped me throught the process.

Once the prescription was confirmed the device was shipped immediately and arrived in a day. I’m not sure why there are concerns about the sound of the Air Mini. It didn’t bother me at all. It didn’t seem any louder than the Air Sense 11. It’s compact and much more travel friendly. I’m glad I purchased it.

Simple and Uneventful. Customer Service guy was knowledgeable and quite helpful. Fast Shipping

The customer service rep was extremely knowledgeable and helpful. My order shipped the same day and actually arrived a day earlier than promised. I highly recommend this company.

Easy process. Fast results. Quality product.

The airmini did not work out for me. I had a reaction to the humidification tablets. I called ResMed and it was absolutely no problem to send the machine back. No questions asked no problems. I was very pleased with how easy they made it. Just a note, if you think you might return a machine and you buy a package like I did make sure the two keep the tubing, headgear, etc. because needs everything needs to be returned. Do you

I get the products needed at the right time!
Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time of billing. Have to wait until later typically to be able to find those. It would be nice to have a printed statement included in the packaging if that is possible.

Really appreciate how painless it was for me to try a different mask during my free trial. I got an airmini and my usual mask isn't available so am trying to find one that works. Thanks for helping.

Quick shipping, easy return. So far.

The process was timely. As soon as you received my prescription you acted on it and sent the CPAP within a day or two. I am going on a cruise so the travel size is perfect for my trip. I do have to say I like my regular CPAP better but for traveling this one is perfect.

It was a good experience. All the details were handled quickly and efficiently. Thank you

Fast. Easy to order and receive.

Swift delivery. Well packaged